QUOTE(tan_aniki @ Aug 24 2021, 11:05 AM)
1. Not automated given but can dispute with your OTP SMS date and time. Again a lot of people still confuse with this must follow the payment gateway time, but in fact tnc for Amex is not fixed to local time or Malaysia time. So just dispute it as i faced this many times and able to dispute with the OTP SMS date and time.
2. Yes
Good to know this, will customer service ask for screenshot of otp message or they can check in their system?2. Yes
Aug 24 2021, 11:08 AM

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