[UPDATE] :
this issue solve after change to another router which i bought my self (asus brand).
suggest if anyone is facing similar issue, swap the router and test.
mine is confirm router issue. bought a asus router and issue gone.

Maxis provided router is confirm rubbish tier hardware.

BUT STILL, a customer should not have to go through all these : back & forth calling Maxis support + self research + self buy router, seriously, are Maxis expecting everyone to go and buy their own router???


TLDR:

# Maxis fiber internet connection keep on disconnected randomly for no reason.
# this internet dc issue can be notice on both WIFI and LAN connected device.
# when change back to unifi router and modem, all is good.
# tried every thing to solve maxis random dc issue, no result.
# suspect ISP (maxis) or their provided hardware is the root cause.


Long ver:

hi all ,anyone experiencing random internet lost when using Maxis Fiber broadband ?

i switch from unifi 30m to maxis 30m, initially some hiccups happen but was fixed after calling the Maxis tech (thanks maxis tech guys). but then i notice the internet is not stable at all since it will lost internet randomly.

this is frustrating since even thou it happen randomly, but it happen in a very consistent fasion.

this kind of internet lost is very noticeable, especially during online game session. the entire game session will lost when this happen, and for most cases not able to reconnect.

same thing when browsing website. when click to open a site, you will notice the site is not loading at all, and at that moment, when check the task bar at the lower right, you will notice the red "X" at the network icon which indicate the internet is lost. the internet will recover after a few second.

initially suspect the LAN cable or Network adapter is at fault, but this is not the case for my side because when the internet is lost, it happen at both devices that connect to WIFI and LAN device. i know the internet is lost at the device that connect to wifi as well cuz i install app to do ping at my android device.

when the internet is lost, both LAN and WIFI connected device will get ping error "General failure." or "Request timed out.", this will happen for like a few second, then the internet will be back again.

These never happen when using Unifi provided hardware.

true enough, when revert back to Unifi hardware, all is good and not a single "General failure" or time out error from the ping result (LAN connected PC), WiFi wise very little packet lost, way lesser when compare to the time connected to Maxis. hence the entire issue pointing back to either the ISP (Maxis) which i have no idea what happen over there, or their provided hardware (modem or router) have some kind of serious issue.

i fully aware that my area's intra is not that great(old flat), hence im not even expecting full 30mbps speed. But heck, constant internet disconnect is a big no no for me, even if Im not using the internet for gaming.

anyone have any kind of solution on this ? i seriously doubt change to a better router will help.
do let me know if any of you have solution for this. thanks in advance.

i did call the Maxis SC and get some tech support for this but their solution not really solving the internet lost issue. will keep this maxis for another few day for testing purpose, mostly might end up returning it due to the constant random internet lost, which is a shame since Maxis offer better download and upload speed at a lower price.



This post has been edited by watashigundamu: Feb 27 2019, 03:00 PM

hurm I was considering to change my parents unifi to Maxis, but will hold it off till we get a solution to this.

internet stability is more important than speed, and to some extent, prices

But you mentioned when switching to UniFI hardware, no disconnection. So you swap the router with your previous UniFi router? If yes, better use that router. For Maxis subscriber, better to use your own router as the one they provide sucks.

yeah man, im totally with you on the stability part.
called twice yesterday (tuesday), one during day and one during night.
the last guys is super helpful and informative, but unfortunately the issue still happen after the last troubleshooting session.

no i did not swap just the router, i swap back both modem and router from unifi, then ok no intermittent internet disconnect.

i no dare swap the unifi router with the maxis router and use Maxis modem with unifi router, since i scare it will mess up the setting in the unifi router.

so for testing purpose i plug in back all the hardware from unifi, modem and router, all ok and good.

but with maxis provided hardware, constant internet disconnect without fail. here's the latest result from ping when i notice my game session is diconnected, ping to gateway and google.com show same "general failure" and timeout error. when this happen , all game session will disconnect, which is very frustrating.



i check back again after i reply here, getting more "General failure." error, and many line of it.



This post has been edited by watashigundamu: Aug 29 2018, 01:02 AM

Since you are on 30Mbps, I presume your plan has MAXPERTS support included, just call them to solve your problem.

where's the so called "maxpert" team?

never heard of this maxpert but i did call to maxis, and they patch me to some tech support line...

for the pass two week, ive been through at least 5 calls with these tech guys/girls.
some of them really know what are they doing, really know and understand about network stuff.
some just .... well, ok-ish support guys/girls...
really depend who you're getting at that moment.

i have a feeling they know their provided router sxxks, and many is calling them for similar problem.
but obviously they the maxis tech support cannot admit that....

previously which maxis router u using? AC1200 tplink?

Hi, may I know what is the router that Maxis give u? And also is there and special setting need to perform on the new Asia router? Thanks in advance

dear all,

i subscribed to the the new maxis fibernation back in september and facing page loading issue. sometimes it does not load at all and gave timeout.
watching youtube gave me lower resolution and when i set to higher resolution, it started to buffer.
Does maxis throttle all downloads and streaming? oing quite high also.
im using their provided TP-link AC1200.

is there any setting that i need to configure.
Please advise.

thank you greatly in advance.

hi there , and yes, the issue / symptom you describe above is exactly the same as what i face before this.
for my case, i change to another router, and with that router, no more random disconnect issue happen ever again.

the Maxis provided TP-link AC1200 router is bullshxt.

Clearly something is very wrong with the provided router but Maxis take no action and pretend like nothing wrong with the default router.

thank you again for the feedback. maybe the next firmware update on the router will fix it.

your assistance is much appreciated.

I facing same problem. But call maxis difficult to get pick up call & answer.
I m from maxis 30MB upgrate to maxis 100MB.
TM have come change new modem.
Maxis have come change router from (tg784n v3) old router to (tp-link 1200AC) new router.
Starting 1 week everything is find and good.
But now will random disconnect when night (7pm-12am)
1day will disconnect around 100++time.


If i switch back previous router (tgn784n v3) it will work for maxis 100MB plan or not?

still work

Recently i try to off router around 1 hour and on back.
Everything is fine and good back. Is it “tp-link archer c5v” low quality?

This tplink really not stable.problem maybe is the custom firmware. now i using my backup Tg389ac so far never disconnect..until now since swap back last week

i think all over maxis line is shit
my company uses maxis fibre
really sampah, i browse to touch and go website or banking website halfway page no responding
use my own data lagi bagus

after i disabled the ipv6 in my router, i felt the disconnection and lagging issue no more.

anyone experience the same?

could this be the culprit for the fibernation upgrade?

IPv6 is not implemented well in this country, so no surprises that you are getting issues when using IPv6.

Yes, I agree with you, and Unifi is still the better out of the two.

i agreed, currently, im stuck with only option of 30mbps speed due to my house is using copper. Because for unifi only viable if 100mbps and above. hence, i have to choose maxis again for cheaper price tag but have to suffer the bad connection unless i fork rm400 for better router