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Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!

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hannchua
post Aug 21 2018, 05:25 PM

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QUOTE(richard1226 @ Aug 21 2018, 04:56 PM)
Had a look again on this month's bill and judging by how many didn't get turboed but price discount, I'm sorely dissapointed that I might be one of them.  :angry:

Before then it used to be RM169 (internet) + RM30 (HyppTV Platinum pack) = RM199 monthly w/ RM50 discount perpetual

Now it's the same price but upgrade the useless one (since my parents watched on unblock tv) :shakehead:  :x

What are the chances to get turbo speed?? I don't have much hope on TM anymore...... :help:

Bandar Botanic, Klang btw

user posted image
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You're right! I just checked my 100mbps subscription details... Last week's was different... Maybe they are just giving us the discount until we get turbo-ed? Been following since v33... Anyone from TM can confirm that this is just (hopefully) temporary?
hannchua
post Aug 22 2018, 08:51 PM

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QUOTE(Andy72 @ Aug 22 2018, 03:14 PM)
For those who have the budget, try ASUS RT-AC5300 and RT-AC88U. Using RT-AC5300 as the primary router in the living room and RT-AC88U as the media bridge in the office to link up devices using 1Gbps LAN. Wireless speed exceeds 900Mbps. Perfect for Unifi Turbo 800Mbps.
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Nice! Thanks for sharing!
hannchua
post Aug 26 2018, 10:32 PM

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My friend who subscribed to unifi 30 Mbps 3 months ago got his 300Mbps turbo upgrade.
He said he lost connection to the internet for quite a while and when he got it back, he got the upgrade. Also no prior notice beforehand.

Area is Taman Sea, PJ. I literally live 2 minutes away (still in Taman Sea)

Have been using unifi since the VIP 20 days. Now 100Mbps, RM249/mth. I still haven't received the upgrade and didn't receive any email/sms.

Saw someone who said that TM staff have info about our equipment. My BTU is the Huawei Echolife HG850a. Is it because it doesn't have gigabit LAN ports so I can't get my upgrade yet? Can I just go collect a new one? LOL

So sorry if this is considered bxxching but I'm like a kid when it comes to tech stuff drool.gif I get very excited laugh.gif
hannchua
post Aug 28 2018, 01:08 PM

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QUOTE(stinky @ Aug 28 2018, 01:07 PM)
My second bugging of TM this week,

Live chat them, they refer me to sales team at call 100, which refers me to email team.

I am asking for 100Mbs, Ultimate pack, STD20 free calls at RM159, like one of the bro here after removing Varnam pack.

Will update if it work. I doubt as I have been bugging them weekly since July, even visited TM Store
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All the best bro thumbsup.gif Gonna try it too flex.gif
hannchua
post Aug 28 2018, 01:35 PM

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QUOTE(stinky @ Aug 28 2018, 01:14 PM)
I tried before in July. They usually ask for reference phone/service number of the person that received the discount to compare and to match. But so far none reviewed their number here for privacy. Therefore I failed to have TM reduce my price
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Even if someone would dare to post their service number here, I wouldn't snitch... Just going to justify my personal rights politely and be long-winded about it until they give in (I hope) icon_rolleyes.gif
hannchua
post Aug 28 2018, 07:23 PM

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I can't login unifi's portal through desktop but I can using the care@unifi app. The thing is, I have 2 lines, 1 to keep my old number, the other is the unifi line. My unifi line disappered from the list!

Attached Image

Please gimme turbooooooo! HAHAHAHAHAA
hannchua
post Aug 28 2018, 07:44 PM

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QUOTE(gempark @ Aug 28 2018, 07:38 PM)
How? Ada dapat turbo boss?
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Boss, masih belum dapat login daripada desktop dan masih same je guna app...
hannchua
post Aug 29 2018, 06:08 PM

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QUOTE(Mazda9 @ Aug 29 2018, 05:35 PM)
No worries bro, I’m not relying on TM router as I’m using ASUS RT-AC87U and I’m very happy with it. I’m waiting for my upgrade to 800mbps which is due before end of this year and when Tm check my account, they couldn’t find my router details as it was blank in the system. They ask my the router which I was using and I provided them the details. Then their reply was “ Ini macam, tak payah tunggu sampai Dec 2018 phase 1 upgrade, Kita akan inform turbo team Yang you Guna router sendiri Asus -87U Yang memang Sedia ada boleh support 800 mbps no problem dan kawasan you infrastructure untuk 800mbps pun boleh support”. Kita akan beritahu turbo team as we already have your router information.

He also said, if you depend Tm
To provide you their stock router for 800mbps it will take time and that’s why many haven’t got their 800mbps yet.
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Dear Mazda9, for my case, I'm using Asus RT-AC5300, waiting for 800mbps upgrade. BUT my modem is the Huawei Echolife HG850a which doesn't have gigabit ethernet ports.

A live chat with an agent resulted in a reply of RM500 for new modem... Will they provide it for free though?

Also, how did you make them check your account? Once u mention the word turbo, they will ask whether u have received the upgrade then all the SOP answers start flowing in...

Yes I should be patient but it really is very convenient for them call off my eligibility as I've not received any turbo email/sms and that since they act on few criterias, one having supported hardware, I don't see why I can't try to expedite my receiving of the upgrade.

P.S. Some of my neighbours got turbo-ed already so the infrastructure should be fine...
hannchua
post Aug 29 2018, 06:31 PM

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QUOTE(Mazda9 @ Aug 29 2018, 06:15 PM)
Usually TM has your router and btu information in their system and when it’s blank (like my case) it’s dangerous as they won’t be able to cater for turbo as they will not want to gamble. I contacted TM to ask them to check In their system on my router details and true enough they didn’t have them. I then told them that I’m using my own router and please update my router information in the system and within 48hours I got a call back
From them acknowledging my information on has been updated and they will inform turbo team to expedite my speed as I don’t need to depend on their hardware.
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Thank you so much for your detailed reply! I will follow what you have done! Also, please tell us when you receive your upgrade tongue.gif

QUOTE(SilentVampire @ Aug 29 2018, 06:17 PM)
The BTU or modem as you call it is supposed to be free, with lifetime warranty, so if they upgrade you, and you are not getting the right speed, you deserve a free replacement.
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The lady didn't know what I meant by BTU and asked me whether it is the modem or router lol... I will definitely defend my rights and thank you for your reply. Thank you for also being ever patient to everyone else! The world needs more good people like you. Just hope that there won't be anyone taking good people for granted until these good people give up too... unsure.gif
hannchua
post Aug 29 2018, 07:15 PM

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QUOTE(boxsystem @ Aug 29 2018, 06:56 PM)
Meh, I am getting the usual script reply from @helpmeunifi.
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QUOTE(tALEz @ Aug 29 2018, 07:10 PM)
Same here. And worst thing I just got from them:

"Don’t worry, your WiFi router can support our new speed up to 800Mpbs." I asked how do they know, because I haven't even provided any router information.
"All unifi WiFi router can support our new speed up to 800Mpbs."  bangwall.gif
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Maybe they are watching this thread................ console.gif
hannchua
post Aug 29 2018, 11:35 PM

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QUOTE(miloaisdino @ Aug 29 2018, 11:27 PM)
check yr address using 'unifi' filter. If your address is found, it means yr address has unifi.
Then paste the addressid into the unifi search box again, it shouldnstate if you are Ftth or Vdsl
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I cant find my address under 'unifi'. I found mine through 'streamyx'. But I'm using 100mbps... I've tried several other addresses... Almost my whole taman can't be found under 'unifi' category...
hannchua
post Aug 29 2018, 11:51 PM

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QUOTE(miloaisdino @ Aug 29 2018, 11:38 PM)
Thats weird. Maybe try making your search less specific like no section, only enter the state, city, street, postcode...
Also pls make sure the streettype is properly set if it isnt jalan

If not maybe you could share your router/onu here?
Usually 100mbps is ftth la anyway
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Oh wow! I thought section* required an input... Put everything except street name and section and I found it! Tried all possible combinations but this was the only way for my address bangwall.gif

Seeing FTTH gave me assurance although I knew my neighbours have received their upgrades... Thanks for the checker! notworthy.gif
hannchua
post Sep 2 2018, 01:37 AM

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QUOTE(nikrizal @ Sep 1 2018, 10:07 PM)
Upgrade that involving equipments replacement will commence January 2019
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Haiz...with no guarantee it will be in January and paying same amount till then
hannchua
post Sep 2 2018, 10:39 PM

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QUOTE(Nojo @ Sep 2 2018, 10:35 PM)
I seed at least 2:1  smile.gif

Have to stop all seeding last night as with almost 300 active downloading torrent, I even have few secs delay when I try to scroll through torrents and uTorrent crashed multiple times. Had so much fun waiting for recheck every time  rclxub.gif
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What sites you all use? PHD, PTP, HDC, ADC, CHDbits, M-Team? <--- Heard these are good....
hannchua
post Sep 3 2018, 12:33 AM

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QUOTE(miloaisdino @ Sep 2 2018, 11:54 PM)
Sounds good.. any good invites for those sites pls? tks

But must we seed oso or just leech is ok?
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Actually u might be surprised to know how long people seed in private sites... Good for finding old movies... Got lucky to be invited by people to enter PHD smile.gif
hannchua
post Sep 5 2018, 03:08 PM

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QUOTE(wilson1stop @ Sep 5 2018, 02:31 PM)
[attachmentid=10010109]
Starting from tomorrow...  mad.gif  mad.gif  mad.gif
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(As usual....) What about existing users?
AND
Will these people be eligible for 800Mbps next year? Because unifi said that anyone who subscribes before the end of the year will get the 10x upgrade?
hannchua
post Sep 5 2018, 03:22 PM

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QUOTE(wilson1stop @ Sep 5 2018, 03:17 PM)
But NEW subscribers get TURBO-ed faster than any of us here...
with more freebies some more...
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Assuming I get TURBO-ed in January, I will be paying RM249(+ 6% SST) for 4 more months with no free calls while people pay RM129.
It's okay.... But the last free upgrade I had (prior to RYE 2017) took me 6 months and 3 visits to TM Point...
So probably going to pay a lot more for a VERY long time.
It's OKAY.... BUT IS IT SO DIFFICULT TO GIVE ME THE UPGRADE EARLIER? I JUST NEED A NEW BTU!!!!!!!!!!!!!!!!!!!!!! ranting.gif ranting.gif ranting.gif ranting.gif ranting.gif ranting.gif
hannchua
post Sep 8 2018, 10:44 AM

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Anyone getting TURBO-ed today?
hannchua
post Sep 8 2018, 12:39 PM

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QUOTE(SilentVampire @ Sep 8 2018, 12:29 PM)
True. They seem to only focus on new subscribers and ignore the old ones who have been loyal. That is the way it is. They really need new management.
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Called 100 yesterday, was told that he's from technical team. I asked if anyone can help me with the upgrade, he told me only 'technical team' can help expedite my upgrade. So I asked him to help me. He then paused and stuttered as he spoke the next few words: "I'm sorry I cannot help you." @@

Last time if we were to change from streamyx to unifi, our landline number would be forced to change right? My datin aunt told them she was datin then they were like: " Aiyoh Datin, you should have told me earlier..." and helped her keep the number. I am not but let's say I am a Dato' would indicating my rank give me an upperhand in this case? (Just curious ah)
hannchua
post Sep 8 2018, 01:43 PM

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QUOTE(dickybird @ Sep 8 2018, 12:42 PM)
Feudal underling mindset, haha. If saying you're a Dato works, by all means execute.
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Won't lie la hahaha smile.gif

QUOTE(wilson1stop @ Sep 8 2018, 12:46 PM)
Aiyo Dato, said early mah...
Why you waited 1 month le? biggrin.gif
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Tan Sri, sorry la.... No title hehehe tongue.gif

QUOTE(SilentVampire @ Sep 8 2018, 12:48 PM)
Yes, that is the way things work in Msia. You need to be Dato’ to get things done easier here. That’s why there is an abundance of Dato in Msia.
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Call me gullible but this actually makes me want to work towards getting it... bangwall.gif bangwall.gif bangwall.gif bangwall.gif bangwall.gif


BTW, anyone planning to get ASUS RT-AX 88U or GT-AX11000 once they are out?

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