Official TM UniFi High Speed Broadband Thread V34

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Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!

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pisces1529	Sep 16 2018, 11:36 AM Return to original view \| Post #41
Casual Junior Member 371 posts Joined: May 2007	QUOTE(cyngu5767 @ Sep 16 2018, 11:23 AM) may i ask vlan tagging is for unifi hyytv?? Yes, internet access with 500 and hypptv with 600. QUOTE(wilson1stop @ Sep 16 2018, 11:29 AM) She is right, TM bills was messed. Just wait for next bill for confirmation or you can complain with it later for adjustment/waive. I just afraid got bill shock, so I mentioned will screenshot and keep the conversation. He got offended and defensive tho.
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pisces1529	Sep 16 2018, 12:01 PM Return to original view \| Post #42
Casual Junior Member 371 posts Joined: May 2007	QUOTE(wilson1stop @ Sep 16 2018, 11:44 AM) Just tell him, you're self-protected from bill-shock. Ya, I mentioned I keep for reference in case got bill shock on my bill and told him not his fault. QUOTE(fruitie @ Sep 16 2018, 11:47 AM) I was doing it in Menara TM which is the HQ leh. Anyway, another thing to follow up. They will tell you to ignore. My bill cycle ended yesterday and based on the trend, I will get mine on 18th every month. I can tell you the actual bill will be the same too, just prepare to complain if anything unfair. We wait for the bill to see breakdown. Yes, I need to wait until 25 Sept only can confirm on bill statement. We wait another 2 days and see how's your bill first.
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pisces1529	Sep 16 2018, 12:08 PM Return to original view \| Post #43
Casual Junior Member 371 posts Joined: May 2007	QUOTE(JohnLai @ Sep 16 2018, 11:58 AM) Exactly, if you asked for billing correction / rebate, TM tends to "reflect the correct amount" after 3 months. In the mean time, "please pay the extra bill to avoid disconnection, it will be refunded into your TM account after 3 months" Farkkkkk!!! Can we file this type of complain to SKMM? It's really unfair to consumer to pay extra and what if TM did not reimburse after 3 months?
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pisces1529	Sep 16 2018, 12:31 PM Return to original view \| Post #44
Casual Junior Member 371 posts Joined: May 2007	QUOTE(JohnLai @ Sep 16 2018, 12:11 PM) No idea, but billing tends to fall under KPDNKK Internet Service quality = SKMM QUOTE(wilson1stop @ Sep 16 2018, 12:13 PM) he can lodge any complaints with attached ref ID/report ID. QUOTE(fruitie @ Sep 16 2018, 12:16 PM) Billing can also complain to MCMC since it's under telco. Else we cannot even complain about UniFi package with MCMC right? Thanks for the info. I hope wont need to escalate SKMM or KPDNKK to get this solve tho. QUOTE(nuel92 @ Sep 16 2018, 12:17 PM) Thanks for the reply guys. I really hope they didnt add additional rm200 into my bill. Im still wondering why my 30mbps still not supporting stream. It is not enough yet? Is 100mbps enough to support streaming or iptv? You can call to TM and choose option 3 (provision team) and get them check on your account, their working hour will resume on next Tuesday since Monday is public holiday. Live chat normally cant do much, dealing with them multiple times on my issue. As for 30mbps, definitely decent for streaming and iptv, but if you afford more go for 100mbps or wait for 300mbps if your package entitled for turbo.
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pisces1529	Sep 16 2018, 01:15 PM Return to original view \| Post #45
Casual Junior Member 371 posts Joined: May 2007	QUOTE(Ben Ling @ Sep 16 2018, 01:03 PM) Damn lousy live chat Wait 30 queues, left like 1 or 2, suddenly says in a rush ? contact us via email. Then I have to re-queue again for over 40 queues , and seriously SAME ISSUE again. Okay re-queue 1 more time, finally got a CS to talk to me. I have not even mentioned my issue, the live chat suddenly ENDED. Wow. ikr, hahaha. Kena many times until I fed up also. That's why better to call them.
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pisces1529	Sep 16 2018, 05:29 PM Return to original view \| Post #46
Casual Junior Member 371 posts Joined: May 2007	QUOTE(nuel92 @ Sep 16 2018, 05:19 PM) Why is the internet so slow suddenly? Same here. Speedtest only 1-2mbps. Whole family bising now. I reboot only get back full speed.
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pisces1529	Sep 16 2018, 07:26 PM Return to original view \| Post #47
Casual Junior Member 371 posts Joined: May 2007	QUOTE(nuel92 @ Sep 16 2018, 05:32 PM) Hopefully they can do something about it. Once you reboot your router, it went back okay? Yup. Speed is fine until now after reboot.
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pisces1529	Sep 17 2018, 03:39 PM Return to original view \| Post #48
Casual Junior Member 371 posts Joined: May 2007	QUOTE(fruitie @ Sep 17 2018, 12:56 PM) My bill is not yet ready but I can get a hint from UniFi portal. It shows my Internet is RM 99 and UniFi TV is RM 190. There it goes, as expected something screwed up from the staff. Time to make complaint tomorrow. Seems like going TM Point Menara TM doesnt get any better also. My bill details shows in portal but cant see the PDF statement yet. RM202.. On the upgrade part, order cancelled but now order processing. This post has been edited by pisces1529: Sep 17 2018, 03:43 PM
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