because they might not have the access to change the plan for you

normally I suggest to walk-in to TMpoint, mostly you can get the direct answers from them

yup, TM very strict on this

need both owner to go TMpoint (to do thumbprint eform) to make sure that both of you is real owner then only can change ownership 

just to protect customers 

We willing to wait for the turbo..but the time frame given is too vogue..If 1 month u pay extra 100, 10 month (Julai 2019) already RM1000. We as consumer just want an answer from Unifi, so that we can plan either to wait or downgrade to the RM129 package.

What make us mad is
1.Customer service keep ask us to wait but no information given.
2. Old subscriber are not given the priority for the turbo upgrade while they focus on RM129 package to maintain their customer from jump ship to MaXis which they can avoid without their messy management system. Bullshit Random algorithm excuse while they can just change the setting on their end.  
3. Keep saying that they cant check because they dont have the data, then why eligible checking system for the turbo upgrade exist in the first place.   
4. Lagi2 when some forumer say TMpoint can help us submit report for priority upgrade while we waiting like an idiot waiting for bus that will or never come.
5. Those who are not receive turbo email from UNIFI been turbo while those receive still waiting. Then what is the purpose for that email?
6. Different price for the same package. Eg: 100mbps (RM139, RM159, RM179, RM189, RM 229, RM329)

You also eligible for the turbo upgrade? cannot tahan la wait la stupid for the upgrade. will try to go TM point today!

Do you guys turn off "Broadcast SSID"?

i believe this is tm's intention now.

@ Tm point very crowded, ppl want to change cos dont bother to wait for the so called turbo.

Got 800Mbps since end of August, I have decided to change back to 100Mbps come next billing cycle.

800Mbps is overkill, too much for me because I’m not a heavy downloader, mostly streaming.

I would save around RM60/month (RM720 a year) for making this decision

Believe me, 100Mbps is more than most of you need

tmpoint tmn desa
well kampong is another story...
here in klang valley, i believe will be crowded, cos jz a few tm point only
to serve KL and all areas around.

TMpoint kelana jaya will be closed down after 28 Sept as well lol

I went to tmpoint to upgrade to 100mbps plan. The order now on process. I did received sms that the installation will be tomorrow but I did not receive the sms like yours. I ask why they need to come to do installation but the counter lady didn't answer me. She didn't even try to pursue me not to change. No question ask.

Mine still on process. I have no idea why they need to send someone over. My BTU is new (I subscribed 1 month ago only) and I'm using my own router. The router they gave me can also support Gigabit. So why waste resources to send someone to my house? It is very troublesome for both parties.

Yes, reasoning with the live chatters is like talking to a brick wall. Giving me generic answers.

Damn, sent a PM to Twitter @Unifi Help , 24hours past, no reply at all...

why dont go to cyberjaya tmpoint?

Wow. Seems like TM gotta big problem here guysss. Hahaha.

Hey guys. Ridiculous story to share here.
To recap, I am the unlucky one to not being able to enjoy unifi due to lack of port.
After complaint to mcmc, and after 3 working days, finally TM called me to inform port is ready. And yes when I go to Tmpoint they also see from their system there is one port available.

Here is the thing.
I was trying to subscribe for 100Mbps BEST rm129 plan and at the same time to maintain my existing land number (means no new number for unifi, and with this, I also save rm25 monthly not to pay the rental fee).

Today, CS called and said my area is not fully supporting 100mbps, and I thought he is going to say 30mbps is ok. But so ridiculously, he offered me a 10mbps package for rm129!!! This is crazy... Even 30mbps also only rm89, and now what is this kind of offer?

And now, I am still stucked at the mighty 1mbps streamyx.

At quill mall now change to 100mbps rm129

At first she said cannot used back old stb  must add rm30 to watch at stb

Showed tm faq, she made few call..then suddenly can use back old stb pulak

And sunway pyramid

Lol probably all go to quill city mall to get fast downgrade

All is their own doing.

More alasan so that people will not subscribe to that plan

Why im not suprise tm pull shitty stunt like this. That is why everyone who tried to downgrade said cs will try to stop u as much as they can. Im not suprise they will suddenly change the rules that only new user applicable for the price

That's why I was so deprated and went for process in Day1...   
TM = BS, they can cheated those noobs but not us with some basic experiences... 
What's for Bro, you gonna dump it soon since it's overkilled for you.