Router or BTU? You need to reboot the BTU, not the router

Next week announcement?

So that means they cannot oversell their network?

Source of that QoS?

So TNB is moving into the broadband market

https://www.thestar.com.my/business/busines...oadband-market/

This post has been edited by chocobo7779: Sep 7 2018, 12:44 PM

3 minutes to complete the download

SilentVampire You may want to add this

Certain routers may have significantly reduced network speeds (especially turbo speeds) when QoS (quality of service) is enabled in the router. You may need to turn QoS off in some routers if it is unable to deliver the turbo speeds

Also you may need to check whether the hardware acceleration option is enabled in the router

This post has been edited by chocobo7779: Sep 9 2018, 08:40 PM

Check whether NAT Boost is turned on and QoS (Quality of Service) is turned off in your router

Mb/s or MB/s? Bear in mind that both units are quite different

Mb/s = Megabits per second
MB/s = Megabytes per second

1MB/s (Megabytes per second) = 8 Mb/s (Megabits per second)

Thus, 30MB/s = 240Mb/s

Don't get confused by the two units

I think it's a good time for you to get a new router

Again, MBps and Mbps are not the same thing

Also, very few devices do 300Mbps at 802.11n, and 2.4GHz is pretty congested these days

Note that 300Mbps is just the theoretical speed - the actual speed would be closer to 150Mbps or even lower depending on the obstruction, interference and the client's networking hardware

The 100Mbps WAN Ethernet port isn't helping it either

Just get a new 5GHz ac router - there are plenty of good ones out there, depending on your budget

Router and cable used (make and model)

CAT5e or CAT6? Also you must do this configuration:

ONU->Router->PC

not

ONU->PC directly

Make sure that both cables connecting the ONU to the router, as well as from the router to the PC are CAT6 cables

Did you enable QoS (Quality of Service) in your router or anything?

Need information on router, BTU and the type of Ethernet cable used (CAT5e or CAT6). What devices are you trying to get turbo speeds from

Well I do understand your frustration, the important rule when it comes to dealing with CS is never rage/angry at them no matter how disgruntled you are as this will not make CS job (i.e. to serve customers) any easier

Be nice and professional to CS agents, as the fact that CS is a very demanding and stressful job, and doing this will almost improve their morale and allows them to serve customers nicely. After all they work very long hours and they have to handle every single complaints from customers

This Arstechnica article shows why you shouldn't rage at CS agents (read comments if you need some more insight):
https://arstechnica.com/tech-policy/2017/11...ree/?comments=1

This Lifehacker article is pretty helpful too:
https://lifehacker.com/5917311/how-to-butte...t-what-you-want

In fact, being nice actually gets you good customer service:
https://blog.mint.com/how-to/getting-better...rvice-03032011/

Also, important thing to remember - customer service actually involves both the customer and the agent, not just the agent himself. Hence it's important to work along and negotiate with the agent as much as possible, not just complaining to the agent


Source: I used to work in CS before (not TM)

This post has been edited by chocobo7779: Sep 15 2018, 04:31 PM

This is not exactly CS fault at all - this is pretty much their policy (again, blame their management for this), after all you cannot blame CS for all of that

Again, if you are that unhappy why not just swap out the plans if you can (unless you are bound to a contract of course)? It's not that you don't have a choice anymore


That's why we cannot have nice things sometimes - those who are eligible (or not eligible) for the upgrade or the new plan will always complain about other things, I mean come on we already have reasonably fast connection at relatively low prices (compared to the old plan), and yet people will want to complain

This post has been edited by chocobo7779: Sep 15 2018, 05:06 PM

Also, those who have turbo upgraded may want to update the router's firmware and the client's Ethernet/wireless driver first if possible

SilentVampire

This post has been edited by chocobo7779: Sep 15 2018, 09:40 PM

The reason why I recommend updating the router's firmware is not just improving performance and reliability, but to fix critical security vulnerabilities as well which is very important considering there are plenty of high profile router exploits that target many consumer or even enterprise-grade routers

SilentVampire

This post has been edited by chocobo7779: Sep 15 2018, 09:53 PM

Might be an issue of copper-clad CAT5e cables, rather than pure copper CAT5e cables

JohnLai

Can you provide the make and model of the Ethernet cable, if possible?