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> Lazada Discussion V29 | #WorkingOnBetterHastag, #DailyFlashSale #NoMoarVouchers

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BenYeeHua
post Sep 9 2018, 06:23 PM

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QUOTE(soonwai @ Sep 9 2018, 06:10 PM)
That's enough for 9/9.
Final score: Shopee 7 Lazada: 3
*
Ya, Shopee mark deduct for server overloaded.

Anyways, TaoBao also not bad, got RMB 999-200, worst than 618 which is 618-200, but something is better than nothing. laugh.gif
They also give Red envelope raining session, rmb 0.9 per day minimum, can stack 10 of it for purchase Lan cable cat6 from ugreen(authorized shop that free shipping). nod.gif

QUOTE(kopi @ Sep 9 2018, 06:17 PM)
Damn last time lazada voucher got code if dunwan can giveaway now I don't see code. Also last event vouchers min spent rm61 get Rm15 free. Now is min spent rm150 get Rm15 free. I just got 2 1 is laptop voucher 1 is lazada rm25 if spent rm150 which I don't intent to spent dat much.
*
Nope, it can only tie to account, but you can giveaway to your trusted friend by asking their address and purchase for them. thumbsup.gif

QUOTE(wo0ho0o @ Sep 9 2018, 06:18 PM)
Lapsapda shake voucher is really lapsapda mad.gif
*
Yup, less RM50-50 voucher than last time. sweat.gif
BenYeeHua
post Sep 11 2018, 01:21 PM

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QUOTE(lukeroku @ Sep 11 2018, 12:34 PM)
Dunno real or not, report to Lazada first
*
I think it is real, that was once I order one by one they also sent one by one, even they can get more money by saving from shipping fees. nod.gif

But ya, the new lazada system can now limit how many unit per customer, just not how many unit per order yet. sweat.gif

FYI, the limit per customer is, it will become invalid in cart if you added 2 unit of items into cart, and after you order, it will become OOS on the product page too.
But if you open without login, then it will available, they really need a better system. laugh.gif
---
Anyways, better ask Lazada CS, if used voucher and seller asked for reorder, then better ask for SV to purchase it one by one, if the seller provide you the voucher better la, easy to settle. icon_rolleyes.gif
BenYeeHua
post Sep 21 2018, 06:10 PM

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QUOTE(wanttobuylaptop @ Sep 21 2018, 05:02 PM)
bought a china android tv + dvb-t2 box, receive after 8 days and it freezed when watching dvb-t2 channel every 30 mins, tipu product. ask lazada about return they just tell me to initiate return and will proceed to revalidate my voucher, should be receiving an email in two days.
seriously buying china product is very hit or miss, and more miss than hit.
*
Ya, better grab a TV with DVB-T2 + internet connection support, you can even watch weather via the menu. brows.gif

Anyways, for DVB-T2, I purchased the big K2 word square box one, it slow on switching menu and channel, so they are the same. hmm.gif
BenYeeHua
post Sep 22 2018, 03:07 AM

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QUOTE(Maxieos @ Sep 21 2018, 08:42 PM)
Did you check whether your signal is good ? and etc ? since the frequency strength is different for every tv box.Some need to adjust until it get 100 %.
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Yup, outdoor antenna, <5KM from the tower, so can't compare one. nod.gif

For signal it is 85-100%, but the quality is always 100%, for TV2 HD and TV3 HD, it will lag a bit and there is wave effect but I forgot why(either p/i or 50/60HZ issues). laugh.gif
Try changing to PAL, to know which one you should be, wait until news and there is rotating new below it, you can observe the effect of stutter, which means you has set as NTSC(60hz) instead of PAL(50hz).

Unsure for resolution and p/i, I just set it to p because of wave effect on HD channel if my memory don't failed me. icon_rolleyes.gif


Anyways, you can get more info here with more pro than me. thumbsup.gif
https://forum.lowyat.net/topic/1921291/latest
BenYeeHua
post Sep 24 2018, 02:14 PM

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QUOTE(fxrdxxs @ Sep 24 2018, 02:12 PM)
I see. Need to be super sharp then smile.gif
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Ya, they already changed the algorithm, before and before you has high chance to shake for it if you are first shake on time, now it seem more random and no visible rules for it.

And I got nothing for 12 PM shake lol. laugh.gif
BenYeeHua
post Sep 24 2018, 03:02 PM

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QUOTE(wo0ho0o @ Sep 24 2018, 02:55 PM)
Why a lot of lasapda seller never reply my question… u guys got face this issue??? hmm.gif
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They don't know there is a function. laugh.gif
BenYeeHua
post Sep 25 2018, 10:15 AM

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QUOTE(znzn @ Sep 25 2018, 09:41 AM)
I got rm50 voucher from shaking.. so this voucher can only be used on 27th sept right? Last time can login using desktop to view its expiry date . But this time app voucher wont show on desktop account.
*
Check on your apps, view the voucher first, click on "Seller Collectable Vouchers", it is on the top left corner, choose "Lazada Collectable Vouchers", you will see your lazada voucher. thumbsup.gif
BenYeeHua
post Oct 3 2018, 07:46 AM

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QUOTE(tapiritam @ Oct 3 2018, 07:39 AM)
Any vouche for rm 300 item?
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Maybank, SCMBBWED, min RM 180, RM 15 offer, as shown on App homepage banner. doh.gif

If want now then purchase, if want saving more then wait for next event. thumbsup.gif
BenYeeHua
post Oct 3 2018, 06:38 PM

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QUOTE(wokies @ Oct 3 2018, 12:30 PM)
if only cimb didnt do maintenance on sales day..the plan was to use cimb lazada..sharp 11 pm notice maintenance on their page.so pay with hong leong..
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FYI, if it is not the credit/debit card maintenance(means it is just cimb clicks or midnight maintain for prepaid card), you can pay using these card. icon_rolleyes.gif
It is just you can't transfer money to the prepaid card, so I normally keep some money inside.

QUOTE(WaCKy-Angel @ Oct 3 2018, 11:08 AM)
Use CC or Paypal if dont want refund to wallet
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CC also will refund to e-wallet(but can withdraw to bank account), so you can get some point/cash back for you credit card while having refund. rclxs0.gif
BenYeeHua
post Oct 30 2018, 12:53 PM

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FYI, here is changelog for Lazada.

1. Order that stuck on "To Pay" can be cancel now, which make you easier to cancel order for grabbing back your used voucher, without paying. thumbsup.gif
2. Seller can inform you the order information along with the address via chat, which is also available on Tmall Alibaba, this helps you to check if you make the order with wrong address.
3. As above, Seller can change the address now.(obtained via the changelog on Google Play Store) icon_rolleyes.gif
4. After the Seller packed the items, you can check the shipping info by clicking on the "Message" tab on the app, right?
That page has been updated with better detail like.

Which shipping is it?
Seller Own Fleet MY(Ya, it is showing this to me now laugh.gif )

Get by
Just date.

Tracking Number
More easier to copy the tracking number by just clicking it, no more MIUI long holding and grab it, or type it slowly, or waiting the shipping email.

Package
N item(s) from Seller who.
CODE
So it allow the Seller to split it into 2 package and send to you, like on Tmall/Taobao.
No more excuse for unable to split it into more package, please cancel and order one by one reason...

This is just guessing, but if they are copying feature from Tmall/Taobao, then I think it is available now or later. hmm.gif

Address
And yup, it is still showing User Name as the receiver name on the address, I think they need some effort to fix this. sweat.gif

------
Anyways, I hope you guys has a nice day on 11.11, even it seem like there is not much activity going on Lazada. tongue.gif
BenYeeHua
post Oct 30 2018, 02:42 PM

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QUOTE(WaCKy-Angel @ Oct 30 2018, 02:20 PM)
seller can change address? means lazada now is scammer heaven?
*
Well, Taobao/Tmall seller can also change address as they like, but no issues so far.

And they really can change the address by modify the address on the shipping package without notify us, right? hmm.gif
Unless the shipping partner don't has the record of where it has been send, then it should not be a issues.
BenYeeHua
post Oct 31 2018, 08:47 AM

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QUOTE(Maxieos @ Oct 31 2018, 12:11 AM)
1. The apps keeps your cancel payment but whether they release  the voucher , no one knows.Immediately ? later those voucher oos.Maybe unique voucher user.
2.If seller no response ? how ?
3.Change buyer address ? does it really helpful when item being shipped out ? It's up to courier service.
4.Good , really hope to see more details , if possible upload some even photo of packed item.Later item you see not same as the picture.You know china product.

I just want laz to force seller to update their price for all product within time line.Some product , price is Still the same as last year.
No GST = same price , SST = same price  , laz commission remove = same price. doh.gif
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1. Immediately, I tried once for the shake voucher that auto applied like on Taobao/Tmall, and it did return back to me for next order.
For voucher code, also immediately, if someone grab it before you, then nothing you can do.

But at least you can prepare for it, as it will be canceled by you instead of auto cancel. thumbsup.gif

So I guess you are newbie here? As I know, many people in this thread know if there is a voucher code used up, wait for 48 hours 7-11 payment to be auto cancel and available again, or 1 hour for payment order that getting stuck to be auto cancel, then you grab from them.

But as you can now cancel the order without paying for it, it means it will be harder to guess the time for trying the voucher now. rclxub.gif

2. Then no use, which fall back to second option, contact the courier service with the same phone number written on the package, and give a rating about the seller not reading the live chat, done.

3. Well, as it is sent by seller, so it means the seller is verified and they can trust the seller that it is indeed the buyer want to change the address, so instead of you wasting your time to changing the address which is your mistake, you can now let the seller helps you by wasting your time, and saving your time.
Just kidding. tongue.gif
But ya, I think once it is changed to shipping status then this function is disabled, need someone to test on it, as Lazada don't give clear information on this one. sweat.gif

4. Ya, but that need to be supported by the courier service, so they can't do that, it is not like they are big enough like Taobao/Tmall and forcing them to support Cai Niao courier system. sweat.gif
But they can at least try showing the location of the package, and how many packages are currently staying on that place, so the system will know it is overloading and showing more accurate of ETA.
And they did support the courier system not bad, there is once the pos laju clicked on abnormal status, then it trigger the Lazada auto refund script and it just cancel the order and refunded to me. laugh.gif
Which force me to waste some time for transfer back to them.

For the price, even 99 speedmart also increase some of the price back to before SST. doh.gif

QUOTE(Maxieos @ Oct 31 2018, 12:16 AM)
I don't understand , seller can change shipping address but if already shipped out to poslaju , how do they change ? notify poslaju ? soon things like parcel missing will happen.
You know malaysia shipping system.

I would rather hope laz able to set shipping time compare to shipping address.Eg: please shipped the item at certain date and specific time 5pm.
*
Ya, so I guess this system is only working when it is not shipped out yet.

And yup, gdex, the seller cancel the shipping, chopped on it with a very very lighter words, then it still sent to me. rolleyes.gif

For the time, I don't think the employee from Alibaba will like to write the system for you, it is normally for you inform the seller you want it to be shipping on later date and time, as normally it will be shipping today if you make order before 4-5 PM.

For worst, this will be a crappy system, just imagine when it is a hot event, many people making order, and telling them to delay the shipping, and the seller need multiple space for putting the package to today, tomorrow, next week, and etc.

If you means on the courier side, it will need the courier service system to support this kind of function, which you know, more bug. doh.gif
BenYeeHua
post Nov 1 2018, 09:11 AM

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QUOTE(Maxieos @ Nov 1 2018, 05:29 AM)
:respect , thanks for the effort to reply my question

1.I do really hope it is immediately compare to last time need to contact through email to revoke the voucher.
Maybe newbie because some T&C on laz change everytime and hard to updates all of them.48 hours 7-11 payment still can be cancel if we talk to the CS but the voucher may not able to return back to us but the 1 hour payment got stuck will be easy to time by keep on applying the voucher.
*
Hmm, that issues is for old voucher system, which they has upgraded/fixed it, unless there is still some bug, who know. laugh.gif

QUOTE
2.Better suggestion , laz should enforce like no reply for 3 working days will be deduct with points and points = rating and suspend for 3 days.
Wasting resouces because if wanted to sell laz need to reserve a room of username+storage for item listing any mange your payment dedicated to you and now laz remove commission.Seller should have better service right now.

Nah, in Taobao the seller can also reject to reply you, they also can black list you(auto cancel your order when you make order before the payment), and also hold on for send the items for 365 days, but you can find the Taobao CS to handle if they reject to sent the item after payment make.

So the best is just avoid this kind of seller.

QUOTE
3.About changing address , i see no different either buyer or seller since the buyer who change knows better the address of their own rather than seller who may miss spell and blame will be happen if parcel was send to wrong address.Example Seksyen 2 or SS2.

Ya, I forgot about that, in China, when you want to change the address, you need to wait for your package stop/updated on a point/location, then you contact the courier to change the address, which the seller will take care for you.

This is not a issues here as it is not much route before it arrival to your city.

QUOTE
4.Details before packing would be the best details for buyer as I mention before hand.We must know the acutual product image and not those inlutated picture purpose.Like KFC.

Hmm, they can still be fake image, but in China the seller has own CCTV to record that, so in case the buyer say it is not the correct product/item, then they can prove it by providing the video to the Taobao CS, and also the same if the buyer return a fake product.

And, the best product image is on the review, the reviewer is your accurate product image provider. thumbsup.gif

Anyways, the latest location of the package has been updated on this page, I just checked it, and you can see the history of the status of the package, just like the one you check on the courier tracking system. nod.gif

QUOTE
5. Price really must get updates , If commission remove , shipping bare by buyer , what else and reason seller does not adjust the price lower ?
Shopee seller can why not laz seller merchant ?

Well, every platform has their own target, I guess.
Not good on this one, but can be they also charged for using shipping system on Lazada, so the shipping fee is not enough to cover that, and they choice to increase the price to cover it back, while earn more or same.

QUOTE
6.I do hope there is a system for both laz and courier company to merge to have time of delivery request.
This does not involve the seller but involve on laz warehouse or courier company warehouse which they will be incharge for date and time on delivery.

Some are outstation or come back late after working would like to receive the parcel when they are available.Saving the time of courier company to sent to the spot where no one pick up , need to make calls to the parcel owner to self pickup where the pickup company is 30km away from you.
If it's not achievable , try to have weekend delivery with extra charges RM1.I suppose some might wanted to get in hand.
You know , how those courier mishandling the parcel if 1st attempt of delivery fail.

For China they can choice to be received by a shop on the town, or by that many mail box(EziBox for Pos Laju).

Just ignore the EziBox as there is too less location and you can't opt for it, there is better choice which is called as PGEON point.
https://www.pgeon.delivery/pgeon-collect

So the problem should not be choice the date/time, but choice a location that can help you collect it.

Of cause, it can only hold for 1 week, which is design for people that working daily and want to take the package after finish the jobs. thumbsup.gif
So if you want to receive it more than 1 week, then I think you need to consider about order it when you has time to receive the package, not like making appointment to the seller, as there is too much customer for them to handle, and they can't reject it. sweat.gif

QUOTE
Last , laz should fix the search function which is will not comes out  or comes out with irreverent search product.Laz apps need to function in both android lower ver KK , HB or GB.
Voucher can be claim like shopee and can be hold for certain period of time.I sometimes hate 1st come first grab.Sometimes even able to grab , cannot made for purchase since bank is under maintenance.
Hope the pay later will reserve the voucher.

Well, it will never be fixed, the search function also works the same on Taobao/Tmall, except they are telling you there is no product found with this name, and here is the similar products that you might finding. icon_rolleyes.gif

And the Voucher is now 1st come first claim/collect, so it will get reserved to your account, unless the seller prefer to provide the voucher code, which it is a issues on the seller then. sweat.gif

But ya, for maintenance, their solution is provide their own Lazada Wallet, right? brows.gif
I guess they never facing this case before, so in order to solve this issues and earn more money, the choice to implement Wallet like Alipay, but in a reduced size.


Just saying about voucher code, now I know why Taobao got Promo Code now, the idea is coming from Lazada, and now they are implement it to 11.11 sales. rolleyes.gif
This is to making people rush, and buy then regret, which is always the title of Lazada thread. laugh.gif
BenYeeHua
post Nov 1 2018, 09:14 AM

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And event tips.
https://pages.lazada.com.my/wow/camp/my/1111/shopping-tips

0 AM (slash and group buy), 11 AM (wonderland), 12 PM (shake), 5 PM(wonderland), 8 PM(shake).
BenYeeHua
post Nov 1 2018, 05:03 PM

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QUOTE(fulltimekiller86 @ Nov 1 2018, 12:42 PM)
hmm.gif  u working in lazada issit??
*
Nope, just a nearly graduated student. smile.gif
BenYeeHua
post Nov 1 2018, 09:42 PM

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QUOTE(ClarenceT @ Nov 1 2018, 09:06 PM)
No minimum spend.
*
So be careful, it will auto apply to RM 1 slash items, then it will gone.
Remember to double check when make order on 11.11, or you can just place order and using this voucher first. thumbsup.gif
BenYeeHua
post Nov 3 2018, 07:19 AM

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QUOTE(Maxieos @ Nov 2 2018, 10:11 PM)
Thanks , looks like you really kind to reply my question.

1.Issue voucher solve
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Good.
Nah, just like to help people. laugh.gif

QUOTE
2.I don't know much about Taobao , but about seller did not replying or even ignore , reject , blacklist and etc.Do they have a reason need to fill up on the reject/blacklist buyer ?
It is not like a forum here , sometimes buyer message the seller but seller can just blacklist them without having approve from Taobao ?
If seller selling fake product , after ignore , buyer can't reply on the product they bought and seller can just delete the comment ?

2. Well, the black list feature is a third software feature for Taobao, so I don't think it is available on Lazada.
On Taobao, they normally blacklist person that purchase and give low rating, which is very hurting their shop, and they prevent these low rating buyer to make order, that's all.

Give permission to the seller to reject the buyer too, it is good or not, I don't know, but it did protect the seller from buyer troll, while protecting bad seller.
And it is a trouble just like now, you can having thing purchased at the discounted price, but the seller just a troll to providing lowest price to attract people that might be the future customer to remember their shop, then for people that ordered the items, they will cancel the order using wrong price, out of stock etc.

But ya, so far the seller can choice to not approve the comment that you given, which is kind of blacklist as well.

QUOTE
3.Yeh ,changing the address is not much useful here.Laz on changing address is fine as it also helps to keep track on user location.Sometimes it may helpful at new year time where you'll be back to your hometown for holiday a week and address can be change and direct to where you are.
Good implementation.

3. Yup, for big holiday which having delay like 1 or 2 week on delivering your package, then you might be at home town, or back to your house already.

QUOTE
4.I suggest it should be a best mandatory to have CCTV recorded but hard to convenience every seller to get one.Maybe mall seller , Sometimes I saw a posted item fake , milk powder dent but seller blame delivery when buyer reject and no one knows who is actual reason of it.Item break and DOA.
Sometimes is unfair for seller if it happen on delivery process and unfair for buyer if item was fake.

4. A CCTV is not expensive, just using a home CCTV IoT camera is enough, but the seller lazy to implement as you need to stand in front/under it each time you want to package it.

As it is a rare case, then why need a CCTV then? tongue.gif

QUOTE
5.Just like lelong charging delivery more expensive than the product.
Sometimes , malaysia here , price once up never goes down.Seller wait for event like 11.11 and hope some unknown buyer about the price gap bought it.
As you said , can't do anything.Maybe laz system can alert updating the price seller every month for product the sold.Just like how notification telling seller price did not revised/update for 6 months.

5. Ya, we are lacking third-party price tracking service that is useful, in China they has UserScript that can see the price just when you browsing the item page. sweat.gif

But in this case, just add to wishlist for lazada, it will record down the price when you has added to the list, and you can see the current price, but of cause you can't see for the shipping fee. sweat.gif

For Shopee, it is add to cart just like Taobao, it will showing the price updated, but it is a bit of trouble as all items are ticked as default.

QUOTE
6.Didn't know about china but as we know , most of us working and some rules or not appropriate to send to Comapny office.Self pickup would be the convenience but very less of courier service doing it.Poslaju ezibox limited location.PGEON point is good , supported by 99speedmart and myNEWS as collect item location.
If we can collect ourself near our location , no need to set the date/time for delivery.
No one is going to let someone keep own item on other place for a week
If you bought a product , surely we wanted to get is asap.

6. Ya, just you know, one last step, if Alibaba want to implement this, they might just purchase PGEON, then provide the service that allow you to choice the nearest PGEON point to helps you collect the item, and having SMS or APP QRcode to verify it is you.

They already has the similar service on Taobao which is still the CaiNiao, so if they just really trying to copying good feature/services from Taobao, then this might be implemented in the future.

QUOTE
7.Search function is really hard on laz.Sometimes need to type so specific and my last search store was not listed again on my second attempt.
Like I search for Milo , shop A-G shows up but if I quit and search again , some shop is missing.I check the shop again still selling.
don't know how they code the search algorithm :shake:.
Don't know when they can improve , even shope/lelong get better search result than laz.

7. Ya, the only thing that works is the filter(like how much the price etc), as it is just a simple filter. laugh.gif

For Taobao, it is depend on your location as it is a huge land, unsure for Lazada algorithm.
For Shopee, they also do the same thing, when I choose Top Sales, it is not showing in order of Top Sales, it is showing in order of Top Sales in month, or whatever shop that paid for ads location.

QUOTE
8.Laz wallet is good but you can't draw out.Like I topup RM100 into the wallet but I can't draw out if I wanted the $ urgently.It's not a telco prepaid topup.Not sure about alipay , never use before.
Does laz wallet had an expiry if we didn't use the wallet $ for a year after created ? I remember they have some expiry on rebate.

8. They don't want to implement big enough like WeChat Pay or Boost App, so they don't allow draw out, which many people don't like it, but I guess their current target is forcing people to purchasing again on Lazada, which it might getting bigger in the future if they saw there is a chance.

But, ya, if can't withdraw(excluding the refund la) then it is petty much useless, unless you has lot of money la.

Unsure for the expiry, as it is your real money, need to deep into the TnC to know about this, and I also know that you can close it, which will force all the money to be draw out to your bank account.

QUOTE
9.1st come 1st serve voucher is a marketing by every e commerce website, but I just hope for reserving the time.
The only option is to add all the withlist but testing the voucher applicable on those withlist will be time consuming and by the time we tested it works , voucher gone.
Should have an option to implement like shopee where voucher can be apply when we claim it.
Not store voucher and what is the promotion code on taobao you mention ?

9.The problem is when you reserve it, it means you don't paid for any product yet, if you reserved it but don't purchase any product, then it is wasted.
So when you giving those voucher to be claimed, it means you also need to count how many people will be claim and dump it, or claim and use it.

But ya, for Lazada you can also check the items list for claimed voucher, which items it can be applied, but not for voucher code la.
And voucher code means that, you can only make order by using that voucher code, and no more discount from Lazada collected voucher will be applied.

For collected voucher, it can be added up like shop's collected voucher + Lazada collected voucher, and you can just tick all items in cart and pay for it in once.
Not apply the voucher code for each shop one by one, at this rate, the buyer will give up or the voucher will be used up or the item will be out of stock.

For the Taobao, you can ignore it, just they implement this voucher code feature to letting us claim for it on time, instead of having a red envelope that you can just claim every 10 AM before the event.
It sound great as the value has been increased from -200 to -555(and increase chance to yes or no, instead of getting like -20 only), but it is worst for such a big event on China, as every items will be extra discounted and extra gift given if you make order in between 0 - 1 AM, so every items that you want to purchased will be out of stock when you want to apply for voucher code after 12 hours of the event.

So ya, I still like reserved/claim, but it is a headache for seller and platform, as they need a fixed budget for the promotion discount, this is also why the discount value increased for Taobao, as they know it will be people paying for it, instead of claim and dump it. rclxs0.gif

QUOTE
Buy first regret later will be a burden to seller and delivery too.Example , I can simply add a bunch of product to meet the applicable min purchase voucher , let say 10 but I only need 4 of it.
Let it delivery the 4 and reject all the other 6 items.
That is what i mean reserve voucher to have a buyer to slowing find what they need to buy and not to rush.

Well, unless the seller shipping multiple package to you, you can't reject all other 6 items while accept the 4 items you want.
For now, you can only reject the order that you made and return all the items in that order.

QUOTE(Maxieos @ Nov 2 2018, 10:11 PM)
I think he attend the laz event and get to know more information on it.
*
Nope, just a student, as stated before.

As Lazada is a company under Alibaba, so code reuse is a normal thing, which you can see the shadow of other Alibaba products on it, with a few hidden bug too. rolleyes.gif
BenYeeHua
post Nov 11 2018, 04:43 AM

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Latest info, as I predicted before, they are copying the system from Taobao, and indeed it is.

All order made in 11.11 (today) can only hold the stock for 30 Minutes, after that the stock will be released, there will only be holding the price only.

So if you want to make payment, ensure that is stock available for your chosen item variance, it will perform the checking after you choice your payment method, and auto cancel your order if there is none.

If you want to know the difference, Taobao's item page will inform you about it will be released after 15 minutes, while no warning from Lazada.
And the order will still be there, not auto cancel after you chosen your payment method.

Good luck, and has a nice day. smile.gif

This post has been edited by BenYeeHua: Nov 11 2018, 04:46 AM
BenYeeHua
post Nov 12 2018, 10:36 PM

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QUOTE(Maxieos @ Nov 12 2018, 06:48 PM)
This is what we discuss with BenYeeHua that wallet cannot be withdraw is a failure.

yep , MCMC and etc.If item refund must be in a refund section , not deposit.
This is what Aliba force buyer to buy.This T&C will be the 1st failure of wallet.Laz is destroying their own wallet dept section promotion.
If this was to continue , everyone would rather use paypal.
*
Yup, the refund function is to allowing you not finding cs to return your money back to bank, long before that you need to find the cs to return your money if you paid with Online Banking, or it will become credit point in your account, that's all.

QUOTE(Rainings @ Nov 12 2018, 07:46 PM)
Because of the 11-11 sales, tones of users raging regarding their wallet.
They must let the user withdraw their refunded money instead of revert back to deposits.
*
Ya, wrong design, if using refund money in wallet to purchase something, when return back it should be refund money+deposit money(for top up amount). doh.gif

QUOTE(sitoplasmat @ Nov 12 2018, 06:52 PM)
Help2!! I dah cancel oder(11.11) pay via cc maybank instalment. But why item arrived to me today?? In lazada apps show refund.

See this screen shot :

my lazada acc
*
Keep it first, if you are lucky you will get both.

But if you are kind person, return it. thumbsup.gif

QUOTE(Maxieos @ Nov 12 2018, 08:01 PM)
Btw , waitingBenYeeHua to reply on cases like laz failure solution.
How they going to solve in future ? wallet and alpay ?
*
No any idea, as they really porting the system to Lazada, but the wallet is the new one.
Just they should at least allowing the customer withdraw with a cost of transaction fee paid by the customer, like boost.

https://support.myboost.com.my/hc/en-us/art...y-bank-account-

And they should ensure the refund stay in refund area if it refund again, or else, why should I using the refund money to make purchase again with the risk of getting it back to deposit that can't withdraw?
It is not customer will to top up the the wallet, it is the payment gateway issues that causing the topup a.k.a. refund.

But ya, it is the customer choice to use it instead of withdraw it la, but let make it 50 50. sweat.gif

And I know lot of people getting worst as they are using credit card, but the payment don't make through, and they can only seeing that.
Your transaction should update in 24 hours, but you can't pay for it anymore, and it will be refund to your wallet if it charged.

And
Your money make through but it don't make through the paid order, so it is refund to wallet.
This, ported feature that don't working fine in case that payment issues happen, explain below. doh.gif
---
I grab a lot of thing yesterday, just because the new system feature port from Taobao.
If you wonder, it is when you order in such a big event, to ensure the seller can earn money from it, your order will only reserve your quantity for 30 mins, if no payment, it will released back to the pool for other customer make order and purchase for it, but you hold the price.
So if there is still stock available in the pool, you can paid for it, but more trouble happen if you paying and someone grabbing it making the pool to zero.

Because, they don't reserve it back from pool while you are making payment. ohmy.gif
Someone grab it while you are paying? GG. laugh.gif

Or it can be 15 mins for order at 0 - 2 AM, I don't has time to testing it, so no idea about this. rclxub.gif

Anyways, I tested the feature and it is half-baked, as above.
If payment issues, this system is GG, it works for Alipay in China as they don't has any payment issues, and most of their credit card is having promotion that already prepare for such a big event.

But not in Malaysia, so it went into mess. rclxs0.gif

The solution is for the gateway upgrade their system and server, while Lazada think about wallet issues.
Because there is big risk for this case.


You make order, but it cancel, return to your wallet.
You lack of money and using the refunded money in wallet to make order again.

Failed again, it back as deposit, you lost some hope to Lazada as promotion price is over, and you lost hope for not able to withdraw the money, unless you close the account, which is wtf. bangwall.gif

QUOTE(thunderbird @ Nov 12 2018, 10:22 PM)
finally someone with more senses commented

what do MCMC has to do with Lazada? Unless Lazada is providing multimedia and communication services, but obviously Lazada is just an online supermarket.

Report to Tribunal or KPDNKK ler..
*
Yes, MCMC if it is information or ISP related issues.

QUOTE(caviars @ Nov 12 2018, 10:21 PM)
Nope. My order is still processing.
*
It is in Lazada warehouse instead of seller warehouse, so it take time.

QUOTE(sitoplasmat @ Nov 12 2018, 10:24 PM)
i need to contact lazada CS or saller? or i need to check maybank cc first? and who cover return cost?
*
As above, you can ask this question for maybank cc la, asking did the transaction is canceled. icon_rolleyes.gif

This post has been edited by BenYeeHua: Nov 12 2018, 10:38 PM
BenYeeHua
post Nov 12 2018, 10:47 PM

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QUOTE(gladfly @ Nov 12 2018, 10:46 PM)
Cannot understand your logic. This is the refund process which lazada unable to allow the customer to withdraw. It should be confined as a consumer dispute. Nothing to do with lazada designing a failed app.

So if one day.. Maybank2u cocks up my online transaction and subsequently refunded my money and locked it up in fd.. I am supposed to complain to MCMC? 🤔
*
???
Read wrongly?
QUOTE
Yes, MCMC if it is information or ISP related issues.


And ya, the cause is failed app, but you should seek for KPDNKK.

This post has been edited by BenYeeHua: Nov 12 2018, 10:50 PM

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