Forumer you are complaining against: aKiSuSu https://forum.lowyat.net/user/aKiSuSu

Item being sold/bought: OEM 4GB 800Mhz x2

Original thread link: https://forum.lowyat.net/index.php?showtopic=3920103&hl=

Date of transaction: 5 July 2018

Details of the complaint :

Hi admin, I bought this item. Usually if buying a RAM, the only compatibility issue is only if our motherboard supports it or not. But seller failed to inform me that the RAM he sold is not compatible with Intel mobo. This is very un-common. Things like this, seller should have told the customer properly. Plus, the seller already CONFIRM it's a Kingston compatibility product. I never heard that Kingston got AMD or Intel type of RAM. I demanded an exchange or a refund, but seller not entertaining this. I don't think this is fair to the customer.


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may we have yr mobo model and revision, and this rams. i can't see past the AMD sticker. yes, this so abnormal for ram need particular proc to use.

Here's a close-up picture. I already googled this type of RAM after received the item. It's only compatible for AMD mobo. Weird. Never in my life known that RAM got compatibility with Intel or AMD mobo. This is the first time i'm hearing. Seller should have informed the customer for this un-common thing.


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u know oem right? basically, every last component is build specifically to that brand. even mobo circuitry and layout. such as D*LL. IT PSU also is customize. btw, are alrdy put at yr intel mobo.? couse i have too many system from amd and intel and swap between them alot, regardless brand. and 90% there is no faulty cos by un-compatible ddr2 rams. expect ddr2 alrdy kaput.

but, i need to know, u aldy slot in?

Yeah. Already slot in. Mobo didnt detect the RAM

To be frank AMD only ram is very very strange. Seller should have informed buyer of this as its not a common thing.

yeah bro. That's why I was very surprised when the package came to me. When I called the seller, he just said, it's not his problem. I think a seller should tell the customer in details if there's un-common specs. If they forgot to mention, they need to take full responsibility. If buying CPU, it's a common thing to know the chip is for AMD mobo or Intel mobo. But for RAM? who would have known there's a specific AMD version.

Lol just get it from taobao its way cheaper than dealing with him. And yes that ram is only for AMD socket board. Its not compatible anything board other than AMD. Even the taobao site got mention this is not for INTEL, ONLY for AMD.

Yeah, the problem is, this seller didn't mention anything about the RAM is only for AMD socket board.

Yeah i understand bro. Did you take any action against him?

Yeah, already called him, but he didn't care. He said, not his problem.

The seller didn't want to respond at this thread. The below is taken from his thread:

You have said that the product is Kingston compatible. (please refer https://forum.lowyat.net/topic/4624463). All Kingston RAM can work in AMD or Intel mobo. Like I said, nobody on this IT world would knew that there's a RAM that is not compatible with Intel mobo (refer also at https://forum.lowyat.net/topic/4624463 and also the previous post here). The only info that you stated was 'make sure your mobo support 4GB stick', which yes, my mobo supports it.

I have messaged you in LYN and also in whatsapp for a week, but you didn't response and ignored. When I called you directly, I did ask on how to nego with this, but you straightaway blame me for not asking the more info and instead you asked me to sell to other people.

Anyway, please response this dispute to here:

https://forum.lowyat.net/topic/4624463

I just came back and, is it because I don't reply to this dispute thread that I got a dispute tag? Because I don't see a point to escalate a complaint when I already PM the buyer and inform him about no refund. I have pmed a mod and inform him about this.

As far as i know there is nothing to resolve from my side, from the whatsapp pic he posted and the pm below that i posted u can see, I have informed the buyer that original Kingston stock is finished in both pm and whatsapp pic that he shared and after awhile he ask me what other brand do i have instead, then I responded to the buyer I also carry OEM one brand new for 119, after that he ask me what is OEM and is there a compability issue with Kingston ram, i responded OEM means original equipment manufacturer and usually no, and then he said ok,ok,tq then no more respond.

And then the next day or next few day or something he paid me and inform me about it and gave me his address, then I also arranged delivery because I received the payment, but then after he received the item he claim it doesn't work with his motherboard and that he wanted a refund. And I denied his refund request on the phone and told him that my signature got written clearly I don't do refund and I also inform him that buyer should really do checkings first or ask for more details or picture from the seller as seller will always gladly to provide pictures or more info before any payment is made, this is the part where he blame the seller for not informing clearly.

The buyer didn't ask for picture or info and made payment out of no where, so as a seller I consider him checked his board plus accepted the OEM ram and also accepted my user signature where I written I don't do refund(except when the item is out of stock), and what I want to say as a seller is buyer should always ask for more info or picture first before making any payment and not by blaming the seller fail to inform, seller will always gladly to provide any assistance before buyer making any purchase, so when the ram isn't working on the buyer's motherboard, if you already made the payment I consider you read that I don't do refund on my signature, and in the case if the ram doesn't work as when the buyer ask about compability issue I responded "usually no", not "100% no". I also posted in the thread that buyer should always verify whether their motherboar supports or not. After that he tried to get a refund but I told him that the ram he can always resell and it has a warranty on it and he can always exchange it if there is a problem.

Picture evidence
Buyer asking me for other type of brand of ram after I informed no more stock and etc so on


I informed the buyer in PM that item is with him and he has no loses he can still resell, I don't do refund because the item is exactly the item I sell


I have written clearly on my thread that buyer need to verify their board themselves


This post has been edited by aKiSuSu: Aug 10 2018, 09:46 PM

I believe its courtesy for the seller to state clearly and concisely what exactly he is selling. In all of your chat logs with the buyer, not once did you mentioned that the RAM can only work with AMD motherboards. An example would be you buying a phone from a seller who clearly states the brand and model but does not tell you the intended market for the phone. Once you had it you discover that it does not support the 4G bands in the country. Wouldn't you be angry that the information was not convey to you before you bought the item?

I believe you are clearly in the wrong in this matter. You are a trusted seller in the community. Don't let 1 mistake sully your reputation.

Hi, I wanna inform that the OEM ram can work with both AMD and Intel motherboards, not just AMD. I don't understand whats with this AMD only ram came out of no where? ram is ram its just high density ram or low density ram or ddr2/ddr3 ram, where got Intel only ram or AMD only ram.

And besides I also answered the buyer's question when he ask about compability issue, with "Usually no", not with "100% compatible". I said usually no means certain motherboard may not accept the ram, buyer need to check their mobo as stated in my thread topic if they are getting any 4G 800mhz because 4G 800mhz ram is unlike 2G 800mhz ram tat has a 100% acceptance rate to all DDR2 mobo.

May I know if you are a buyer wouldn't u want to ask for picture or model number or etc before u make any payment? This current buyer who wanted a refund just make the payment the next day or few days later after he responded "ok,ok,tq" without asking for more, is that consider seller's fault? Seller will gladly to provide any picture or asistance on the model if the buyer ask, but the buyer just make the payment and give delivery address, of course as a seller I will just post the item immediately. And my signature also written clearly for the buyer to see that I don't do refund but the buyer insisted for a refund.

I also want to provide an example for example when a buyer ask me for a processor that is lets say i5-2500(its for LGA1155) but his motherboard is LGA1156 and he didnt know about it or ask more info about it, but when the buyer bought the item he wanted to refund cause the proc cant be used, sometimes the seller is not all to blame when they didn't provide every single details as the seller assume the buyer would have done the homework or ask for more question like "Can this processor work on my motherboard with is a H55M LGA1156?" You can always change the item to lets say a DDR4 ram where the buyer want to buy it upgrade their DDR3 only motherboard, and then realize not compatible, then comes back for refund after opening the brand new sealed DDR4 ram he received.

The seller which is me didn't force the buyer to buy immediately, I will always gladly to provide any info for motherboard compability if the buyer ask, but the buyer didn't ask and made payment the next day.

May I know is the seller's fault if the buyer make payment and didn't ask for further info. As a seller I see the buyer has already agreed to the item and no refund signature when he make the payment. Putting courtesy subject, buyer also has a fault in this. And as a seller I really can't see how m i entirely wrong when the buyer didn't ask for info before making payment, because I wasn't sure if the buyer wants to get the ram or not because I told him the original item that he wanted which is the Kingston brand wasn't in stock, after like 10 min he went and ask me is there other brand of ram, i told him about the OEM one and he ask for compability and i said usually no, and he also said "ok,ok, tq" and no response anymore. Facing a response of "ok, ok, tq" of course as a seller I don't bother to link every details and models as I think the buyer will not be interested.

This post has been edited by aKiSuSu: Aug 10 2018, 10:14 PM

FYI AMD labelled DDR2 RAM are most probably high density RAM that is not supported by Intel's memory controller. That was why I say it's a mistake and not intentional on your part to mislead the buyer.

All the examples that you provide are clearly buyer's fault. But in this case it is clearly different because the buyer did check that his motherboard is using DDR2, he did check his motherboard supports 4GB RAM stick. He just didn't know about the high density RAM which not many people know of and the information was not presented to him.

This post has been edited by nessus: Aug 10 2018, 10:29 PM

I have already stated that I will gladly provide any information or picture if needed if the buyer request for it before making any payment, when payment is made it will be assumed that the buyer accepted the item and warranty terms and no refund terms, isnt it the same for u if u are a seller?

And if you are a buyer wouldn't u ask for picture or info before making payment? If you make the payment it means you ok with the item and the terms and warranty isnt that right?

Why must it be the seller's fault of didnt provide information when the buyer didn't ask for information or even pictures and proceed with making payments out of no where already? Why must it be the seller's fault when the seller already stated clearly in his signature that solds are not refundable unless no more stock but the buyer still insist for a refund despite knowing and reading about the siggy terms?

I m going to post the full whatsapp chat to shows that the buyer make the payments before asking any INFO, which what he claim on his title that i CONFIRM the its a Kingston compability item is false.

This post has been edited by aKiSuSu: Aug 10 2018, 11:00 PM

I am going to upload the whatsapp chat where the the buyer made the payment already before he even ask any info or I even claim anything, and falsely accuse me in his title that "I confirm the item is kingston compability product" thus scamming him to pay me, because that is false information, and it will be proven by me uploading my whatsapp chat history with him.

Please take a look at this Whatsapp chat, I only edited the bank acc details and buyers address for privacy issue. You can also ask for a copy of whatsapp from the buyer to show that I did not delete any text or msg.

The Whatsapp chat clearly shows the buyer falsely claim on his title that I "CONFIRM" the item is a Kingston compability product stating I misleading the buyer.

The Whatsapp chat also shows the buyer MADE THE PAYMENTS before asking for any INFO on the OEM ram, the whatsapp chat also confirmed I did not confirm its a Kingston compability product, i only said "usually no" when buyer ask about compability issue and the question is asked right after buyer made his payment. And the response of "usually no" is not “100% compatible” or "I confirm is Kingston compatible”, I dont know where the buyer came up with "I confirm to him its a Kingston compability product" as I never said that and most important is he already make the payment and paid for it and ask for postage before he ask that question, this proving I did not mislead him into buying with false claim.









The buyer has falsely accuse me, he said that i confirm is a kingston compability product but i did not, and most imrpotant thing is the the buyer make payments before he ask any info, stating i didnt give him info, give me back my justice.

This post has been edited by aKiSuSu: Aug 10 2018, 11:49 PM

Try to look back at the whatsapp conversation:

Me: Should be no issue on compatibility right?
You: Usually NO, oem is the brand, it's not Kingston.

When you answered 'Usually NO', from my perspective it means no compatibility issue.

Anyway, that conversation is nothing. The main point here is:

Let's not continue with the blaming game. Let's just negotiate on how to solve this. Last time I called you, you said it's not your problem and when I said I will complaint, you said go ahead. Thus, the reason I'm here.
I know you're an active seller and I also sometimes do trading here in LYN. I'm not here to kacau your 'periuk nasi' but just to get your attention. Just read the quotes from the forumers above.

And this quote says it all:

This post has been edited by hazairi: Aug 11 2018, 01:54 PM

I pre-apologize first for my later aggressive tone that will be in this reply.
Firstly, lets see what you written in your first paragraph title


May I know since when I confirm it is a Kingston compatibility product? Can you please don't make story up? I already uploaded the Whatsapp chat to prove to everyone that you are lying about that.

And about this


Usually no means usually no, thats it. How can it become something else? Your perspective is your assumption, did I confirm to you it is a Kingston compability product? If not why did you frame me and accuse me for it? Your first paragraph you wrote the seller already CONFIRM it's a Kingston"compatibility product.

Besides that, you only ask that right after you made your payment, and at that moment I can only say usually no to you because you don't even provide any kind of info example your motherboard model and brand for me.

Care to explain your accusation? May I know why do you try to change the story up into the buyer confirm to you its a Kingston compability product?
Making it look like u got scammed into buying it when it is not? And also may I know why did u never ask for any kind of info before making payment? May I also know why did u rush into the payment? It is not seller's fault here you realize that the seller assume you should understand the minute u made ur payment means u understood the item that u r getting and terms and warranty period right? Can you not read my signature terms that I dont do refund?

And I also want to point it out that that time when you called me, I listened to your complaint and i have never tried to blame you, but u wrote it in the paragraph stating the buyer blame u and dun care about it? I talked and listened to you in the phone for a long duration and kept telling you that there will be no refund, you were the one that threaten me that you will report me if I don't give any refund, then I can only say if you wanna report please go ahead, because I have clearly stated in my signature no refund already. And I also told u that the item is in your hand I even apologize and gave u a solution that u can still sell it. And also kept informing you multiple times the item has a warranty and u can always come for an exchange from me. May I know why did u missed out all these information when you wrote it on this thread about our phone call?

Look, I am going to say that if I ever told u it is a Kingston compability product, I will already gladly refunded you without any question. But the thing is I have never said that, please do not change the entire story just to make it looks like seller's fault (I even uploaded the Whatsapp chat to prove it). And also please admit you made the payment already and understood the terms and all the copy paste that I gave it to you before u even ask for any kind of INFO or picture. You are framing me for stuff I have never done despite i already submited the Whatsapp screenshot, care to explain all of it?

For me it looks like buyer's fault here and buyer insist a refund where the seller refuse the refund because the seller already stated no refund and then the buyer went and report the seller for no refund, by making false claim for the story such as "Seller told me it is kingston compability product!" when the seller did not make any such claim, and also changing the word "Usually no" into "its 100% compatible" where both are entirely different meaning. And also asking for a refund when the refund terms is written clearly that only when no stock, refund will be given back.

Hopefully you can give me an explanation about your accusation of this dispute thread first paragraph claim where "The seller confirm it is a Kingston compability product" and clear that up, you are at this very moment accusing me of stuff i never done.

This post has been edited by aKiSuSu: Aug 12 2018, 02:48 AM