Why give up Boost so easily. BP cannot top up doesnt mean end of the world. We still can use credit card to top up mah. If go thru BP, lets say top up 1k. We merely make additional 20 Big points aka 20 pennies only mah.

Speaking of this, i got no experience using Boost yet. Will look thru it n top up 1k test test water as will go try use it at KFC tomorrow.

Shake shake thing is still new to me, but at least i going to experience it n not giving up due to BP cannot top up.

something fishy here as like they are controlling which merchant can get money from BP...
Boost should be one of those they have block and now they are getting more and more merchant that people use to transfer money to...

It's instant. But I have no idea now.

It was almost instantly around May

not keen? if not keen, ppl wont be getting any fund back at all. they would just let you file complaint then only do something.

so far, bigpay does resolve it, albet in manual manner. reconciliation of transactions takes a lot of time, even by looking at reports alone. they need to reconcile multiple systems, to find out if error is legit, etc. they also need to manage possible of fraud activities that could happen under our nose.

you cannot just expect bigpay to operate smoothly like our current banks where they've already operated for decades, and did countless of enhancements/improvements to their business operation.
what we know is bigpay has reliability issue, especially in the capacity. we are expecting bigpay to improve, very likely slowly but surely they need to. ewallet is regulated, their changes may/may not need to get BNM's approval too. everything has its own process and time to implement/improve.

When I said naturally, what I meant is that you just need to wait patiently, their backend team will get it resolved eventually as cybpsych pointed.
It's not a critical ticket as per their perspective like a fraud cause or stolen/missing physical card.

just because you are making demands, doesn't mean they need to show to you as and when you see fit.

changes can be incremental, front-end or backend. we may not see all the improvements.

same as any other products or services, not everyone would be satisfied.

Just to quote back what John said last time, to those who are having issue with the missing top-up.

Don't understand why ppl like to treat a forum like a solution center or anger release center, keep complaining and expect a solution could pop-up in the next post..
Yes, BP having consistency issue recently, and yes they caused us the problem, but we are the one to determine whether want to accept or not.. u accepted it, just keep quiet, else just leave, BP didnt cheat on ur money and u have no loss.

Your suggestion for better BigPay app.

https://docs.google.com/forms/d/e/1FAIpQLSd...aY9PnQ/viewform

Original link

https://www.facebook.com/281647922239653/po...16663252071452/

fairylord you might need to add PBB Visa Infinite 0.3% unlimited in the first page.

for the PBB CB campaign ma, got additional 0.3% CB after finish VS and QMC quota

PBB CB Campaign for July-Dec 2018:

Total 26 weeks / 6 months.
VS quota to max CB = RM660/month
QMC quota to max CB = RM600/month
Remaining spending to max CB for CB Campaign = 480 X 26 - (660+600) X 6 = RM4920

If using QV will get addtional 4920 VIP points which is around RM12.30 value if using 4000 VIP = RM10 rate.
If using VI will get addtional RM14.76 and no need so hassle to convert to RM10 voucher and stuck points inside.

If combine with CB Campaign for Jan-Jun 2018:

Total 52 weeks / 12 months.
VS quota to max CB = RM660/month
QMC quota to max CB = RM600/month
Remaining spending to max CB for CB Campaign = 480 X 26 + 1000 X 26 - (660+600) X 12 = RM23360

If using QV will get addtional 23360 VIP points which is around RM58.40 value if using 4000 VIP = RM10 rate.
If using VI will get addtional RM70.08 and no need so hassle to convert to RM10 voucher and stuck points inside.

So retaining QV or VI is still well worth to cover the SST RM25 annual charging fee and i heard somemore if you spend over RM4000 pa will waive the SST as well.

We're going to release the following statement:

Just now did one of the reload and then screen like stucked for a while

Then top banner appear reload: RM60

While screen shows “something goes wrong”
Then I checked my amount has been reloaded

Does it mean success and won’t suddenly get reverse?

This morning 3 times error but the system improved a lot with the notification reloaded and shown on the transaction page as well and updated with total balance as well~

Means no worry right?

“something goes wrong” because the app timed-out.

the top-up amount does appear back because the app seems to continuously checking for pending status (in the backend), which i think was the mitigation done by bigpay in the recent app update.

it works, but a little impact to the app's performance whereby loading/using of the app is somewhat sluggish.

withdrawn 10k , need at least 3 times, it is open to the risk the card will be ban if u do it every month.
U can choose no believe, u may proceed to do it and update here if your card still active.
You create 2 big pay card with 2 person / names and credit card belong to different people?
Big pay might detect those card holder name of big pay card and card holder name of credit card. Later they may choose to ban those user use same card to reload different big pay card if over use it.
yes, u can say so and do it. may be big pay will implement something. people will blame on u seems u say u use so much.

I hope someone can try to reload 10k, then withdraw 10k. Tell us after 3 months whether you've been blocked or not.

1st page quite confusing. i was reading it few times but still dont find this information.

and i check official webpage also didnt show that this card can accept to any merchant.

Yes...

If still long time, best to topup every month. Cause BP limit is RM10k from credit card/month.

AU is modern country. Cards should be accepted without a problem.

Hi William, mind to try Ambank Bonuslink CC and feedback to us if the reload to bigpay reward you bonuslink points.
Besides, reload RM1000 to BP to gain 3000 points to exchange a RM30 Shell Voucher, equivalent to 3% sort of rebate, not bad.

Will add to post #01 if anyone confirm receive the bonuslink point.

Thanks.

can we reload multiple times with online banking more than 10k?