want to ask,

if want to change HP# , and retain the bp acc,
is it possible ?
How ? Thank you

This morning woke up found my CARD got BLOCKED.


Bigpay want :
1. credit card statement
2. explanation of ATM withdrawals
3. explaination of peer to peer transfer.


*so far , i try have mixed varieties of transactions .
this been started since BP launch .

now , this .....
will update more later.

Card "BLOCKED"

cannot transfer ....
have to chat with CS....


Can i CALL CS ?
what;s their number ?

ok, some update of my case.

calling to the number BP , 1300-13-3388 or 03-76629200 is useless.
the line is noisy , i can hardly hear anythjing


chat through bigpay apps,
the response is SLOW , and i tried to attach pic/support doc , it;s failed !!
everything have to get a new CS to talk, it's really wasting time/effort/beautiful saturday

some questions u guys ask :
1. ATM withdrawal --i did 2--3 times per month , RM4K each time (i wire back USD back to the card)
2. P2p transfer -back in Jan , before Shopee impleement 2% fee , i did many p2p transfer. AFTER that , its been cut to minimum .
may be RM400 x4 PER month .....

in between , i spend RM1--200 for retails transactions too .


**CS claimed that my email address is wrong, and will rectify , but then, i still havent get their email ....


now, anyway to unblock the card FAST ?
*write to BNM ?

Short update my case :


Since cannot print-screen .

Now CS sent through email :






Dear Paogeh,

As part of BigPay's commitment to providing the best possible experience for our consumers, we regularly screen our accounts for unusual activity and we’ve temporarily disabled your card until the issue is resolved.

To complete our review and better understand your account activity, we need your assistance to provide the following information:

1. Provide a recent bank statement stated with cardholder name and last 4 digits of the card number for the following Credit / Debit cards. You may blur out any other sensitive information on the accounts.
• XXXX-XXXX-XXXX-1234
• XXXX-XXXX-XXXX-5678
• XXXX-XXXX-XXXX-9012

2. If any of the cards above do not belong to you, please explain why:

3. The purpose of your ATM withdrawal.

4. The purpose of your P2P (Peer-to-Peer) transfer.

Please get back to us before 21-DEC-19 by responding to this email thread with the required documents and explanation. We’ll email you with the status of your BigPay account after we receive and review your documentation.

Should you need further clarification, kindly reply to us using this email thread.

Best Regards,
BigPay
-Anna-

Update my case :



Anne (BigPay Malaysia Support )

Dec 16, 17:30 +08


Dear Paogeh,

Please be informed that your account has now been reinstated.

We’d like to take this opportunity to thank you for your cooperation and patience with this matter.

Should you need further clarification, kindly reply to us using this email thread.

Best Regards,
BigPay
Anne

I did asked in my reply + supporting doc.

But bigpay didnt answer ,
i have sent another folow up to ask

*one of the CC is under my wife , i told BP as it is .

BP didn say anytihng wrong,
just unblocked card.


so today i STARTED to P2P === RM800

and would continue ATM withdraw RM4000 , as USD coming in later.

i trade FX,
and fund acc using BP ,since in USD.

from time to time, withdraw $ back to BP ...

No need SWIFT .

It;s like buying something ,
and later the merchant refund back the USD....

Update my blocked card case :

1. My card already unblocked after submit those supporting doc.
2. Ask BP what;s the rule/restriction on P2P transfer/ATM withdraw.
always no reply. And i have include BNM in the emails , still BP refused to answer . Let's see BNM reply.

In the mean time , life goes on as usual .

Latest update my blocked card case ,
finally after many emails + BNM in loop BP finally clarify :


I'm Amir, from BigPay.

Please be informed that there is no restriction for cash withdrawals as long as the machine accepts MasterCard, you can perform cash withdrawal worldwide, except in Israel & North Korea. And the limit is RM10,000 or 10 successful withdrawals daily and the fee is RM6 per withdrawal locally and RM10 per withdrawal internationally.

As for Peer-2-Peer Transfer, as long the recipient is in your BigPay contact list, you may transfer to fund to them. The daily limit is RM2000 with no monthly limit. We hope this email finds you well and should you need further assistance, please let us know and we will look into it right away. Thank you for contacting BigPay and have a nice day.

Amir

Unblocked after 3 days back in 16Dec, after submit supporting doc (credit card statement print-screen).

i'm not happy BP just block like that , and demand the answer. they refused to answer , till i include BNM

the card block issue solved back in DEC .

when submit doc, i asked what are the rules/restriction for ATM withdrawal + P2P transfer.
BP replied a few emails , but never ANSWER them .

in the end , BNM email is very helpful .


now, i dun need ATM withdrawal + p2p transfered . (i can close my shopee/bigpay transfer ad).
Thanks to tan_aniki intro to GP .....

i just want to save RM6 x4 ATM fee .......




i have almost 30k BP point .
how to convert or get them out ? Thanks

didnt know fave can use BP point.

thanks for the info

BP point got expired date ?!?!?
how to check

i have around 30k BP point.

dun have airasia ticket planning .


any ideas, how to get them oout ?
or convert to cash ? Thanks

how to redeem ?
from bigpay app ?
thanks

Thank you guy for the petronas mesra conversion.

From the web :
https://www.airasiabig.com/my/en/point_conv...tronas-malaysia

Points structure


Conversion from BIG Points to PETRONAS Mesra Points. 1,250 BIG Points = 600 PETRONAS Mesra Points
Conversion from PETRONAS Mesra Points to BIG Points. 2,000 PETRONAS Mesra Points = 500 BIG Points




The conversion , seems rigged.
1250 BP = 600 mesra point = RM6 petrol