Dear,

As part of BigPay's commitment to providing the best possible experience for our consumers and a safe financial environment, we protect our users' accounts by performing regular screening. We noticed that your recent account activity does not follow our Terms & Conditions.

After careful consideration, we have decided to exit our business relationship with you. We're sorry to inform you that we are suspending your BigPay Account & Card(s) immediately. You can still log into your account to view your details and past transactions but you will not be able to Send or Receive funds.

Unfortunately, we can’t tell you the specific reason why we are closing your account- it’s because of how we’re regulated. But you can read our Terms and Conditions using the link below, where we explain how we’re allowed to close accounts.