So who's the merchant? Good to share so fairylord can update post#1, or can also highlight to BP..

Why BigPay no ban those users who keep spamming their referral codes on their BP FB posts..

Seems like lowyat forum is a better input channel compared to your official community forum. I've posted the same a few months ago without response. Lol

Might be more beneficial to ask her to use your code when they launch the referral program to upgrade your card to PayWave?

unless she wants to participate in the contest to win RM 100..

I'm the one who reported the additional charge.. According to BP, it impacts some Time customers, not all.. Time has acknowledged that it's an issue on their end which they have resolved, but until today, they've yet to refund the charges..

This post has been edited by donhue: Oct 8 2018, 02:12 PM

Yes, it's only RM 1 and you can recover from the discount they give. But it's not a matter of the RM 1 to me. I highlighted to them because of the error in their system. I managed to reproduce the issue when I cancelled and registered again using BP. Imagine if this wasn't highlighted, and all of the people who do auto-debit with Time gets charged the RM1, and it's ignored. That could be a lot of money for 1 person..

My statement date is on the 8th.. For July & August, the bill gets sent to email on 14th & 12th.. Autobill occured 1 - 2 days after the bill gets sent to email..

Thus SMS OTP will be better than online / app based OTP, right? You can receive SMS without having to subscribe to any data roaming packages.

Don't need to be same name as BP account. I'm using my wife's Big account.

She doesn't have her own BP account.. not interested.. lol

Let me follow up with Time CS and see their response.. I've also mentioned that someone I know is impacted as well.. Will PM you for more info if they ask for it..

My auto debit for GE insurance, time broadband and maxis works without issues..

Yes, I was the one who noticed this and reported on this thread.

After months of and months of investigation, Time has finally acknowledged the issue is from their end and will "refund" by considering it as payment to my account. But not sure if they really identified the root cause of just wanted to close the open ticket though.

Bank transfer and remittances will be coming this quarter!

Source

think you may have missed the above message by cybpsych.. For GE, get your agent to help you submit form to set up AutoDebit.. I'm using autodebit to pay for family member's insurance, and no issues so far..

Me too.. my only concern is CityLink who are notoriously bad in terms of their service in Penang.

Giving credit where credit is due.

CS contacted me regarding card replacement on Wednesday.. Printing on Thursday and sent out on Friday.. city link delivered today.. all in all 3 days to get card replacement in Penang.. much much better experience than the first time..

Yes. They'll also block your existing card during the upgrade process.

I use it regularly at the pump.. Similar to debit cards, there will be a pre-authorized amount of RM 200 charged to the BigPay card immediately during swipe.. A few days later, when the transaction is settled, it will show the correct amount and the remaining balance will be made available back to you..

Both Pin & Pay & PayWave works fine, but I prefer to use Pin & Pay.. Because BP has a daily contactless limit of RM 250, using it for the preauth of RM 200 will reduce the amount of times I can use PayWave the remaining of the day..

Just got back from a trip from Melbourne, and verified again the daily limit issue. It's worse for more advanced countries where credit card / contactless payments are very common, coupled with higher cost of living, as it's much easier to hit the daily limit.

Other sharing from my trip:
1. Almost all places accepted BP as payment. The only place that rejected it was Apex car rental company where they required a normal credit card. This was already reported, and I expected it as well, as they'll need a credit line to charge tolls and other charges to after the initial payment.
2. Some places will have a surcharge for using non debit cards or for using credit cards. This ranged from 1.5% to 2.25% for the places I went to.
3. Some places didn't require a PIN but payment went through flawlessly. This included parking ticket kiosks.
4. Of course, known fact: exchange rates were great. Exchanged AUD 2 weeks ago at a rate of 1 AUD = RM 2.98, but my settled transactions so far are between 2.907 and 2.924.
5. Didn't withdraw AUD over there as I already prepped some up front and was already planning to use BP as payment directly.
6. Topping up while overseas was flawless as I already enabled mobile / sms roaming before I went. Bought local Sim card for data.

PruAccess no problem. But I just found out can pay via Boost as well, so can get extra shake bonus.