This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.

It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

*Models added as of Oct.31, 2006

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

p/s: mine A95 already start showing this problem~...is ur powershot A series also have this problem?...my bro in law got this A70....canon repair the ccd for him FOC but..then after use 6-7 months...problem appear again..

source taken from HERE

This post has been edited by dokidoki: May 23 2007, 09:22 AM

This is VERY OLD news. There was a thread previously on this liao.

A lot of user has already fix their camera...including me.

Wet set cannot wor! Repair fee is very high it seems for those not warranteed.

It doesn't matter if ur warranty expired. This defect problem they'll still fix FOC wan.

Rule of thumb. DO NOT OVERHEAT UR CAMERA!!!

I believe mine having problem after i forgot and left it to cook in the car under the sun....

The problem is actually attributed to a SONY made CCD. You can find similar info at SONY's website and elsewhere.


This post has been edited by Matrix: May 23 2007, 09:45 AM

i know it's old news...but still got new cam model added..last time only got a70, a80...now even a 85..a95 oso kena...i tot mine dun have warranty cannot claim la....turn out now....i can also go warranty...

Since it's spoilt 2nd time, maybe u can also take back to them..maybe they cahnge new camera for ya....somebody got a free new camera previously if i remember correctly...

btw, did u leave it in a very hot environment?? Better take care not to leave it in ur car.

I got mine repaired FOC, not S3 lah, it's the one before.

erm....didnt leave it in car...but my room is hot...old housing area....wat to do..

S410 on the list ???
dunno i can get free repair or not ~

send in S1 and you will get a S3 instead, Canon Malaysia do not repair the S1 ccd any longer.

wow.....so my a95 can get another new model?


vex: if you happen to have purple screen or black screen when u shoot pic....mean it's ccd defect and u shd can do rma as well...

i know someone got a new ixus 65 from an older ixus

wow ... sure boh...
then i have to fast fast send my camera for repair liao.
too bad i delete alot the picture that the camera cause, it only will gila when the camera is getting hot. if in cold evenviroment, no problem 1.
the picture will come out like got purple, green line (very big line).

yup yup...my oso same...then will become more and more worst...now i on saja...then oledi purple color liao~

mine is already 10K shots, wonder how long could the ccd last...

wat model?

I get my minolta 7Hi repair for free from SONY service center for previous thread, now I wan repair my S410 for free in this thread ~~ really thanks for the information!!!
Hopefully they give me a new ixus ~ kakakaka ~

This post has been edited by vex: May 24 2007, 02:31 PM

dream la dream la~.....me oso dreaming..

tonite goin to do rma~...need to get home early....

If you switch on and the display goes purple....thats the ccd problem = free repair or free replacement at Canon's discretion

my A70 had this problem and I insisted canon to change to A95 (because I was told A95 use different CCD).

Now this problem will hit A95 sooner or later. So should I just sell it off?
or wait for it to kaput, then insist to change to a new cam again

mine is ELPH S410, is not buy from malaysia, still can send for repair too, right ???

call them before u send it over...

Sorry my fren, the moment they replace a new camera for you THAT camera do not have warranty. If not forever we dont need buy camera la.

but this ccd problem is design problem, and even after warranty expire also they must fix foc , right ? even for a replacement unit that happen to have the same ccd design problem, right ?

yup..i think so...but it best to call canon to verify it la..

---

Added on May 24, 2007, 8:53 pmsent mine for rma edi just now.....not much customer there~

the gal tell me approximately repair time is 2 weeks think they gonna repair instead of change new unit~

This post has been edited by dokidoki: May 24 2007, 08:53 PM

wat model u sending ???

A95 .

canon A620, very impressed with its pic quality but hope the ccd will last longer as it already reached 10K shots

if still under warranty nevermind la....but if over edi..then ur model is not on the defective list... i think it's better u get a new digicam

already 1.5yr old so no more warranty, no plan to get one at the moment as it's still alive & kicking (touch wood )

How did u guys send your camera to Canon? I have a A95, working fine. Not sure Canon will change the CCD.

they only repair for u when there is ccd problem...if not i think they wouldnt simply change the ccd...

u can go to www.canon.com.my to check for their rma center address.....it's near the saujana resort....

who know the canon service in penang ???
dunno the menara maa punya canon accept digicam 1 or not.

if yours is a current model then they will replace the ccd for you, if its an outdated model Ie S1 IS they will replace with a current model which happens to be the S3 IS and which happen to not have any ccd problems.

my a95 can replace with which model le.. still thinking..

wah so nice, a brand new ccd for free, any t&c applied?

I received a call from canon this 2day, in relation to the email i sent yesterday.

i was assured that if the A95 CCD did kaput, FYI my A95 was an exchange unit for a previously kaput A70, then canon will repair it FOC, even if the cam is sold to someone else.

any1 else affected?

anyone get new camera for replacement ???

mine no news yet ..

too bad ~ hopefully u get a new A-series replacement ~
me no time send my camera yet, service center usually open during office hours nia. I have to take leave to send my camera leh, aisk.

omg, so nice compensation frm them, A70 -> A95 -> A640?

xxx2299...actually how u manage to ask them from A70 change to A95?....mind to share some tips with us??

it is actually "canon will REPAIR it FOC", not REPLACE.

my case was:
A70 -> (+RM299) A95

that was the package offered to me and i took it
BUT an even worse problem happened to my new A95 right outside of warranty
the damn camera can't on and it was my first day in Bali
but somehow or rather i got the camera to on but i can't view anything on the LCD display and had to take pics via viewfinder, so damn paiseh coz its a digicam but can only view through viewfinder. made me look like n00b, using high tech camera but low tech way of taking pics
because it was outside of warranty and therefore i had to pay for the repair which cost about 200+
if anything happens to it again, im switching to pana cams

This post has been edited by lawsh: May 29 2007, 08:32 AM

eeee......like that susah a bit then i better dun ask for replacement ....

Glad to share:
(btw, Canon did once offer A95 replacement for A70 because they ran out of CCD units, so cannot repair. once CCD stock arrive, they stop the A95 replacement program. By the time my A70 kaput, the A95 replacement program was terminated)


my first letter to canon:
(at this moment of time, canon refuse to admit it was CCD design problem)
[quote]
...
...While waiting for Canon technician to evaluate the cause of problem, I took the trouble to search through Internet for similar problem. To my surprise, I found many owners of Canon PowerShot A70 (made in Malaysia) posted messages describing same problem; mostly due to faulty CCD unit while some due to loose internal parts. Below is one of the many links I found with messages written by owners:
"http://www.xxxxxxx.com/canon-powershot-a70-reviews.html"

And interestingly enough, most of the owners experienced the problem after 1 to 2 years of ownership; after warranty is over just like my case.
I also found a second major problem, that the Canon PowerShot A70 (and similar models) digital camera also have an "E18" zoom lens mechanism problem, that my unit has not experienced, yet.
From what my intuition tells me (I was an electronic device design engineer), these two problems are major camera design flaws.
...
... I am very unhappy with the way Canon xxxx Sdn Bhd is handling this issue. For your information, a reputable competitor's brand new 5MP 3xOptical Zoom digital camera is only selling for as low as RM7xx with one-year warranty. Do you seriously think that I will be happy to repair my RM1300 camera for RM2xx, that may need second CCD replacement within a year?
...
With these, I like to propose that my camera to be repaired free of charge on good will from Canon that will back their quality products; this issue is a design flaw that will occur to any PSA70 through no fault of the owner even if well taken care for. I would not like to think that Canon is exploiting this issue to earn money (RM299 is more than 20% of new camera price at RM1300). Canon must be dare enough to acknowledge product design weaknesses and take necessary action to rectify the problems.
...
[un-quote]


few days later, canon offered me free repair, but that was not the end of the story...

when I get back the repaired A70, the CCD STILL KAPUT!!!!
so, a second letter to canon: (cc to canon CEO)
[quote]
...
I wish to inform you that I received a phone call to collect my PSA70 after repair today. I immediately checked the camera function before I leave the service center, in front of Canon personal. To my surprise, my camera is still giving me the same blank image problem, verified by Canon personal, Ms XXX, after calling yourself on the phone.
...
...This can only mean 2 possibilities, either the camera was returned WITHOUT repair or the camera failed to operate even after replacement of new CCD. I think chances for the camera to be returned without repair is very slim, thus this makes me believe that the CCD is extremely unreliable. Remember the issue of repeated CCD failure in my previous letter?
"If you search through the Internet messages, you will be surprised to find that some owners experienced repeated faulty CCD units within short period of time after repair works, until they finally gave up and bought a new camera"
...
...I understand that some owners of PowerShot A70 in Malaysia experienced the exact same problem with CCD sometime back in April~May 2005. They were given the option to replace the A70 camera with a new A95 by paying RM299. I did not ask for this option initially because I still have good faith in Canon and A70, but now, I am beginning to belief that A70 has indeed a major design flaw.
...
...I am truly disappointed. Thus, I insist that my faulty A70 to be replaced by a new unit of A95 with a payment of RM299, just like other owners of PowerShot A70 that had the same CCD problem.
...
[un-quote]


Apart from cc to CEO in second letter, I also write a letter direct to CEO:
[quote]
...
... Unfortunately, when I insisted on checking the repaired A70 at Canon service center Kuantan, the camera failed to operate once again. The problem was identical to the initial problem I sent the camera for service in the first place. It was as if the camera was returned to me WITHOUT repair. I was shocked and extremely disappointed. Please take note that I did highlight the possibility of repeated CCD failure after repair in my first letter to Camera Service Division, dated 2 Sept 2005, that was experienced by some other A70 owners. It is just that I never imagine it would fail even before I can sign the service job sheet.
...
[un-quote]

Hope this helps.


This post has been edited by xxx2299: May 29 2007, 09:00 AM

I am already a pana cam user, starting with FX01 now added FZ20.

going to sell off my A95 soon...

---

Added on May 29, 2007, 9:04 amand lawsh, I truly understand your feeling during your bali trip.

my A70 failed when I landed in Bangkok with my wife; FIRST TIME WE TRAVEL OVERSEAS TOGETHER!!!!!

I was like "beep beep beep ...." all the way

This post has been edited by xxx2299: May 29 2007, 09:04 AM

huh .......have to paid to upgrade 1 hor ... i tot is free upgrade...
sigh, made me happy nia ~

xxx2299 really geng~!!erm....wondering if i write letter to complaint...will i get model upgrade replacement...

xxx2299...how u get so many high ranking staff email?...

I called canon, and ask for the names of the people.

just say politely, "I have a very serious complain to make and i want to write a letter to your CEO, can you please put me to the CEO's secretary please".

then when I talk to the sec., "I have a very serious complain to make and i want to write a letter to your CEO, can you give me your CEO's name please, can you also give me the name of the manager for camera service division please. thank you"

being polite is the key to opening many doors.....

btw, last I know, canon has different service manager for different line of product.

wow...geng...must salute u

hey my A80 warranty over ledi. Now my cam got no picture. How arh?
will they repair the ccd sensor for free?

The only way to find out is to approach them.

is it the purple color screen..if yes...then just bring back to canon no matter wanrranty over or not over..mine oledi expired 2 yrs..and they oso replace the ccd for me f.o.c

just collect my camera from canon service center~....still get back the same old camera la...no offer for upgrade...they say they will provide 3 more months warranty...ask me do not keep my camera in cabinet or car or even in pouch woh..say the ccd very sensitive to humidity~...eee

dunno whether other brands got this chronic problem? frankly speaking, i'm really impressed with its picture quality + features offer but the problem kind of scare me off. i already sold my A620, think of get a new model, maybe will go for panasonic or fujifilm

come join the fuji f31fd family i oledi bought mine....at s'pore now still not yet reach my hand...this wednesday i shd can get it

huh ??? cannot keep in car, cabinet and pouch ??
then where should we put ??? wtf man ...
i going to send mine this friday, went to cameron last week, the photo i shoot all like shit !! the sky is purple color 1 ~

Sad to say, this is the design flaw of CCD produced by Sony.

some other major brand were affected too, such as fujifilm, konica minolta, nikon, olympus, ricoh and of course sony....

http://www.steves-digicams.com/pr/sony_100...cd-prob_pr.html

so far, panasonic was not affected, because they used their own ccd.

now i have to hang my camera infront of the fan~....lucky my f31fd will be here this wednesday...then that time would say bye bye to my a95...or maybe keep in the fridge..

wah lau, sony again ah, last time was notebook battery, this time ccd pulak btw, kudos to panasonic

DUn buy Canon. No more canon product in my list.

my canon digicam belum back from repair, now my canon printer rosak blak ... baru 1.5 year !!! now i abit hate canon liao ...

my a70 was send to the canon service centre about 1.5 years ago, CCD problem, repair for free after warranty period.

but then when i want to use it again last month, the same problem occur, already send in to canon service centre two weeks , no news yet so far.

FYI, i kept my camera in a dry cabinet under low humidity and low temperature condition together with my SLR. even that also the stupid a70 ccd got problem, now i dunno what to say regarding their claim not to put the camera "exposed to hot and humid environments."

though the canon EOS SLR are good , their P&S are just not that reliable.

after 1.5 yrs still can warranty?..mine they say only give another 3 months....now i put it in dry cabinet + thirsty hippo together~...cos i just get my new fujifilm f31fd..~

is that mean if spoilt again, they wont repair free for u anymore ????
walao ... they are replacing same problem CCD module on it, problem may occur after sometime ~

ya...no more free after 3 month spolt..

oh, i wouldn't put my camera in a cabinet with thirsty hippo, might overdry the lubricant inside the camera or worse, humidity absorb by the thirsty hippo may be absorb back into the camera if you forget to replace the thirsty hippo. better get those electronic dry cabinet if you're serious about maintaining the humidity of your stuffs. like those by digicabi or etc.

http://www.digihub.com.sg/SubCategoryList....inCategoryID=18

hi, brothers , i facing this problem with my canon A80....i think mine camera coz of humidnity and now the screen is very blur, got image but blur, cannot see accurately...
i am staying in kajang, and i called the customer service center in Shah alam, i dont think i can reach there coz of transportation.
may i know where else can i leave my camera so that they can collect it? coz it is too far for me to send it to shah alam to repair it, i asked the service center, they asked me go KLCC and leave there, but would they charge me as an agent ? ie, delivery cost or etc.


where you all send it to? or directly to shah alam better?
any advise? i need it before August coz leaving malaysia soon.
and usually how long they to repair or change the CCD?
would the same problem happen if i fix it?


thks for reply...thks.

i think you can send to their Canon Lifestyle Concept Store in midvalley or klcc. and they will help you to send the camera to their main HQ in
peremba square shah alam near the subang airport.

maybe you can try to search in this page also.

http://www.canon.com.my/canon_new/customer/service/index.php

---

Added on June 23, 2007, 10:13 amupdates, my 3 year old A70 has again been fix for free by canon for the 2nd time (one year after they fix it for free for the first time) . the problem they claim was loose connector or something like that.


kuddos, canon

This post has been edited by repusez: Jun 23 2007, 10:13 AM

I bought A70 4 years ago, then 2 years ago the CCD got problem. Sent for repair and offered upgrade to A95 at RM299. Took it and now 2 years later my A95 LCD having problem - colour and image distortion. Sent for repair and Canon fixed it without charge. In the repair sheet stated as "replace connector". Just thinking is Canon only good for 2 years?

Actually I was hoping that Canon would offer me another upgrade option cos I quite like the new Ixus 900 Ti. Too bad, Canon failed me but still I'm a supporter.

i think it's all due to canon fault in using sony's CCD for their A series, hehe

I also have the same situation like Stacko. Bought Canon PowerShot A70 (early 2004) and after one and half year, the LCD kaput. The LCD suddenly kaput when I was enjoying my holidays in KL (Cuti-cuti Malaysia) in the middle of 2005. Just imagine the frustration when I just about to take picture of the Petronas Twin Tower, the LCD just blank. Very frustrated at that time, cannot take any pictures at all. Spent money on airfare but no picture to keep for memory. Went to Canon Centre in Suria KLCC. The staff there told me to send my A70 to Kuching HQ instead, because I work in Kuching. Sent the camera to Canon HQ in Kuching for repair. After about three weeks, Canon called me that I can exchange my A70 with a new model A95 but with an additional cost of RM299. Paid Canon, and after 1 and half year the same problem occurred again to my A95. I cannot take any pictures of my youngest brother's weddings in June this year. I was really2 disappointed when that happened at that important moment in my life. I sent my A95 to the Canon HQ in Kuching again on June 21st, the staff told me that it will takes 2-3 weeks for repair because the camera will be sent to KL. Right now still waiting for my camera... 2 weeks have already passed. Still no news. If they still use the same CCD from SONY, what the use, because in 1 and half year, the same ting will definitely happened again. They should improve their products quality instead, so this problems will not happened again in the future.

Why does it ALWAYS happen on a very important occation? my A70 CCD failed to operate during my trip to Bangkok, and zakmoz when he was in KL and ...........

conspiracy..... ?

I WILL NEVER bring my canon A95 to any important function any more. (unless accompanied by my new luv Panasonic ... )

I was really dissapointed with my canon a70..let me tell you my story.
after using my a70 for almost 2 years,the ccd seems giving me the problem and i send to BINTANG MAJU to repair my camera.they charge me for a repair fee(dun remember how much edi) before i know its a manufacturer defect and canon repair for FOC.shit!! feel being cheated!
fine..already paid wat to do?!after around 6 month the problem occur again...alrite this time sent back to canon hq and they repair for FOC..after around not more than 1 year the problem came back and now i was thinking do i really need to sent back to canon or get another NON CANON camera

really dissapointed with canon!!

Just curious.. if a Powershot's LCD kaput, still can take photos with the optical viewfinder as a last-resort?

---

Added on October 14, 2007, 4:52 pmDamn. My own Powershot A510 died (cannot start up) just shortly after 1 year of ownership.

This post has been edited by cjtune: Oct 14 2007, 04:52 PM

my 16 months old S3IS is suffering the same problem stated here. took less than 5k shots.. the lcd display shows distorted images and sometimes is plain white. but viewfinder can use. S3IS affected too? or am i the only one?

This post has been edited by LinctusForte: Oct 28 2007, 10:37 PM

scubamy, i know how u feel.
here's my story.

i have a fat ixus 500 or 50 i forgot (the fat one la). same like u ater 2years of ownership the ccd kaput! then repair thru fotokem costed 300 with a warranty of one month. not even a year the ccd kaput AGAIN. then now CANON quote me 400. 2nd hand valus of the functioning cam all not that much. haihz.

disaapointed

maybe reach lifespan already after 1-2 years
time for new camera

i owns one PS A75 as well.....last year it brokes down on me.....ccd problem as well,sent to canon,they do fix it all right,but later when i take picture,it's all blurred,it just didn't focus at all,guess i'll give up on this and get a new one instead.

-Just sent mine (Canon Digital IXUS S400) to Canon Shah Alam last Sunday through PosLaju. They sent an email yesterday informing me that it have been received & probably will be returned before raya. Actually, in an email reply I got before (early September) they advise me to send to Canon Penang, but I think it's better to send to Shah Alam instead (faster).

-FYI, I actually noticed this thread (and the Canon CCD Advisory) 2-3 months ago, but just now only take action. Anyway, will post the progress here later.


Regards.

-Received my camera (IXUS 400) back today. Just tested and working fine. But, actually I hoped that they would change this to a newer model!

Regards.

wah..have to check my A80 when im back.

oh no.. i just found out bout this thread.. recently i bought a powershot a60 from another forumer.its in good working condition at the time i bought it. i then poslaju that camera to my parents and when they received and tested it, the problems as mentioned occured. so i act macgyver trying to pry open the camera to see whats wrong with it without knowing that canon actually announce users of the same model to get a foc repair for that matter..
so, if i were to send the camera to claim that foc repair, do u guys think they'll accept it? since there has been some scracth marks at the camera due to my "macgyver-wannabe" acts...afraid if they say cannot bcos the camera has been "violated" by non-certified technician.. (ME)

-Hmm, did you just open & look only? Or you touched (meddled) with something inside? Anyway, just try your luck - send it to Canon Shah Alam immediately:

Canon Marketing (M) Sdn Bhd
CORPORATE HEAD OFFICE, SHOWROOM & SERVICE CENTRE
Block D, Peremba Square,
Saujana Resort, Section U2
40150 Shah Alam
Selangor
Tel: +603-78446000 , +603-78450055
Fax: +603-78450505
Email: helpdesk@cmm.canon.com.my
Website: www.canon.com.my

-Don't forget to mention that you just found out about this advisory (the original link here). But, before sending out, make sure you try your best to remove the scratch marks - or the spoiled screw(s)!

---

Added on October 9, 2008, 2:37 pm-Oh, and try to call or email them first, and put the "Attention: Camera Service Department" remarks on your parcel.

This post has been edited by Musafir_86: Oct 9 2008, 02:39 PM

Hi bro. thanks for the advise.
yup, actually i might have lost 1-2 xtra screws when i'm putting it back together again.. haha.. but nvr touch anything tho..just open and look inside.
will do as advised. cross my fingers tho.. Thanks very much.

Hi guise, is this the symptom of the malfuntioning ccd ?
Mines the same model as Musafir's IXUS 400.
I ve neve left it in any car or heat, and just recently I started snapping and all pictures taken were like the attacment above.
Please advice.
If so I will send it in.
Cheers.

I had the A70 and the CCD problem started appearing after 1 yr of using it. Managed to fix it 2 times as I had extended warranty. When that lapsed, I brought it to Canon when I read that it was a common problem, hoping Canon will fix it FOC for me. But unfortunately, Canon claims it's not CCD problem and would charge RM250 for repairs.

were the shots similiar to the ones I posted above?

Hi bro.. mine is EXACTLY like urs..
Just send it to canon service center (paremba square).
Give the a call/email and they will reply u asap. u dont have to go there. Just poslaju/courier to them and they will courier the dc back to u once finished repairing.
I've solve the problem wit my a60 in less than 2 weeks. good job canon!

Similar but mine had purple lines instead of green.

-Not just randomly BUMP'ing an old thread, but rather a head-up for this issue:

http://support-my.canon-asia.com/index.jsp...italcameras-ccd

Oroginal advisory: http://support-my.canon-asia.com/index.jsp...italcameras-lcd

-It seems only ZR 70MCA/65MCA/60A camcorder models have some time left; so if your camcorder seems affected, return them for repair now!


Regards.