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 canon defective CCD problem, new cam model added

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TSdokidoki
post May 23 2007, 09:19 AM, updated 19y ago

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This Service Notice will update Canon U.S.A., Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.

It has come to our attention that the vendor-supplied CCD image sensor used in certain Canon digital cameras and digital video camcorders may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.

Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we have determined that the 11 models listed below, in addition to the 16 models listed in our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)

*Models added as of Oct.31, 2006

Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

p/s: mine A95 already start showing this problem~...is ur powershot A series also have this problem?...my bro in law got this A70....canon repair the ccd for him FOC but..then after use 6-7 months...problem appear again.. sad.gif

source taken from HERE

This post has been edited by dokidoki: May 23 2007, 09:22 AM
TSdokidoki
post May 23 2007, 09:45 AM

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QUOTE(Matrix @ May 23 2007, 09:42 AM)
This is VERY OLD news. There was a thread previously on this liao.

A lot of user has already fix their camera...including me. smile.gif
*
i know it's old news...but still got new cam model added..last time only got a70, a80...now even a 85..a95 oso kena...i tot mine dun have warranty cannot claim la....turn out now....i can also go warranty...
TSdokidoki
post May 23 2007, 10:21 AM

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QUOTE(Matrix @ May 23 2007, 09:48 AM)
Since it's spoilt 2nd time, maybe u can also take back to them..maybe they cahnge new camera for ya....somebody got a free new camera previously if i remember correctly...smile.gif

btw, did u leave it in a very hot environment?? Better take care not to leave it in ur car.
*
erm....didnt leave it in car...but my room is hot...old housing area....wat to do.. sad.gif
TSdokidoki
post May 23 2007, 10:18 PM

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QUOTE(itanium @ May 23 2007, 10:13 PM)
send in S1 and you will get a S3 instead, Canon Malaysia do not repair the S1 ccd any longer.
*
wow.....so my a95 can get another new model? tongue.gif


vex: if you happen to have purple screen or black screen when u shoot pic....mean it's ccd defect and u shd can do rma as well...
TSdokidoki
post May 24 2007, 08:21 AM

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QUOTE(vex @ May 24 2007, 12:31 AM)
wow ... sure boh...
then i have to fast fast send my camera for repair liao.
too bad i delete alot the picture that the camera cause, it only will gila when the camera is getting hot. if in cold evenviroment, no problem 1.
the picture will come out like got purple, green line (very big line).
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yup yup...my oso same...then will become more and more worst...now i on saja...then oledi purple color liao~
TSdokidoki
post May 24 2007, 09:04 AM

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QUOTE(sotong168 @ May 24 2007, 08:26 AM)
mine is already 10K shots, wonder how long could the ccd last...
*
wat model?
TSdokidoki
post May 24 2007, 02:39 PM

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QUOTE(vex @ May 24 2007, 02:30 PM)
I get my minolta 7Hi repair for free from SONY service center for previous thread, now I wan repair my S410 for free in this thread ~~ really thanks for the information!!!  notworthy.gif
Hopefully they give me a new ixus ~ kakakaka ~
*
dream la dream la~.....me oso dreaming..

tonite goin to do rma~...need to get home early.... sad.gif
TSdokidoki
post May 24 2007, 05:15 PM

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QUOTE(vex @ May 24 2007, 04:09 PM)
mine is ELPH S410, is not buy from malaysia, still can send for repair too, right ???
*
call them before u send it over...
TSdokidoki
post May 24 2007, 08:00 PM

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QUOTE(xxx2299 @ May 24 2007, 07:24 PM)
but this ccd problem is design problem, and even after warranty expire also they must fix foc , right  ?  even for a replacement unit that happen to have the same ccd design problem, right ?
*
yup..i think so...but it best to call canon to verify it la..

Added on May 24, 2007, 8:53 pmsent mine for rma edi just now.....not much customer there~

the gal tell me approximately repair time is 2 weeks sad.gif think they gonna repair instead of change new unit~

This post has been edited by dokidoki: May 24 2007, 08:53 PM
TSdokidoki
post May 24 2007, 09:58 PM

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QUOTE(vex @ May 24 2007, 09:42 PM)
wat model u sending ???
*
A95 .
TSdokidoki
post May 25 2007, 09:48 AM

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QUOTE(sotong168 @ May 25 2007, 09:10 AM)
canon A620, very impressed with its pic quality but hope the ccd will last longer as it already reached 10K shots sweat.gif
*
if still under warranty nevermind la....but if over edi..then ur model is not on the defective list... i think it's better u get a new digicam tongue.gif
TSdokidoki
post May 25 2007, 05:20 PM

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QUOTE(canon18 @ May 25 2007, 05:15 PM)
How did u guys send your camera to Canon? I have a A95, working fine. Not sure Canon will change the CCD.
*
they only repair for u when there is ccd problem...if not i think they wouldnt simply change the ccd...

u can go to www.canon.com.my to check for their rma center address.....it's near the saujana resort....
TSdokidoki
post May 25 2007, 10:59 PM

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QUOTE(itanium @ May 25 2007, 10:40 PM)
if yours is a current model then they will replace the ccd for you, if its an outdated model Ie S1 IS they will replace with a current model which happens to be the S3 IS and which happen to not have any ccd problems.
*
my a95 can replace with which model le.. sad.gif still thinking..
TSdokidoki
post May 27 2007, 09:32 PM

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any1 else affected?
TSdokidoki
post May 28 2007, 04:37 PM

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QUOTE(vex @ May 28 2007, 03:38 PM)
anyone get new camera for replacement ??? biggrin.gif
*
mine no news yet sad.gif..
TSdokidoki
post May 29 2007, 08:18 AM

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QUOTE(xxx2299 @ May 24 2007, 07:24 PM)
but this ccd problem is design problem, and even after warranty expire also they must fix foc , right  ?  even for a replacement unit that happen to have the same ccd design problem, right ?
*
xxx2299...actually how u manage to ask them from A70 change to A95?....mind to share some tips with us??
TSdokidoki
post May 29 2007, 08:38 AM

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QUOTE(lawsh @ May 29 2007, 08:30 AM)
that was the package offered to me and i took it
BUT an even worse problem happened to my new A95 right outside of warranty doh.gif
the damn camera can't on and it was my first day in Bali vmad.gif
but somehow or rather i got the camera to on but i can't view anything on the LCD display and had to take pics via viewfinder, so damn paiseh coz its a digicam but can only view through viewfinder. made me look like n00b, using high tech camera but low tech way of taking pics mad.gif
because it was outside of warranty and therefore i had to pay for the repair which cost about 200+ mad.gif
if anything happens to it again, im switching to pana cams mad.gif
*
eeee......like that susah a bit sad.gif then i better dun ask for replacement ....
TSdokidoki
post May 29 2007, 10:01 AM

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xxx2299 really geng~!!erm....wondering if i write letter to complaint...will i get model upgrade replacement...

xxx2299...how u get so many high ranking staff email?... tongue.gif
TSdokidoki
post May 29 2007, 11:58 AM

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QUOTE(xxx2299 @ May 29 2007, 11:12 AM)
I called canon, and ask for the names of the people.

just say politely, "I have a very serious complain to make and i want to write a letter to your CEO, can you please put me to the CEO's secretary please".

then when I talk to the sec., "I have a very serious complain to make and i want to write a letter to your CEO, can you give me your CEO's name please, can you also give me the name of the manager for camera service division please. thank you"

being polite is the key to opening many doors.....

btw, last I know, canon has different service manager for different line of product.
*
wow...geng...must salute u notworthy.gif
TSdokidoki
post Jun 4 2007, 07:52 PM

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QUOTE(vexus @ Jun 2 2007, 09:10 PM)
hey my A80 warranty over ledi. Now my cam got no picture. How arh?
will they repair the ccd sensor for free?
*
is it the purple color screen..if yes...then just bring back to canon no matter wanrranty over or not over..mine oledi expired 2 yrs..and they oso replace the ccd for me f.o.c

just collect my camera from canon service center~....still get back the same old camera la...no offer for upgrade...they say they will provide 3 more months warranty...ask me do not keep my camera in cabinet or car or even in pouch woh..say the ccd very sensitive to humidity~...eee
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