That really sucks man. If I had known their dead pixel policy was so shitty I never would have taken the risk getting my 2407. Luckily there were no problems with my monitor, but seriously seven dead pixels!??! Shake the monitor until something breaks inside and say it was ruined during handling.

hm..

Guys.. how long usually does one-on-one exchange applicable?? Until when??

And when we call for warranty claims.. will they send in courier to take the unit back or they themselves come in and pick-up the item??

But wow.. kianwee.. you got so many LCD arr??

Every LCD will have I guess, just that have to see how serious it is.
If you want to go for 1680x1050, suggest that you should upgrade your current system. Even if you get a powerful GC, your proc will definitely bottleneck the performance.

Any LCD without any backlight bleeding at all? Just curious. And the 13 set of LCDs, you own it all? If so, possible to snap a shot on all of it?

I see. ACD cost a bomb.

Haha yea, but its way over my limit and requirement.

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Added on June 19, 2007, 4:30 pmNew Dell 24" HC seems nice. I bought it one month earlier.

http://forums.vr-zone.com/showthread.php?t=161478

Yea, i guess the chances of me getting refurbished unit are quite high. But then, i will still try to make a request since my LCD is less than 1 month old..

Anyway, how can i detect whether i am getting refurbished unit or not?

I am interested in this Dell http://dellstore05.sg.dell.com/public/cart...576109943761164

SE198WFP 19" Widescreen LCD Monitor
Now only RM599 after redemption

question is, can I deal with them by cash? They come to my place, I pay them cash... ?

Yea, i am curiously wanting to know what is the panel of my Dell LCD. What are the panels that they have?

Cause at the back of my LCD, there is a sticker stating that the model is E228WFPc. By any chance the "c" means C Panel?

EDITED:

Great news from Dell. Their response is absolutely something to be praised about. I called them regarding this issue on Monday evening. Due to the problem of me not in front of my LCD, they could not solve some problem. Instead, they emailed me during the night, and the day after (due to the fact that i didnt check my email that day  ). After a confirmation email with them about my faulty LCD on yesterday night, they called me just now regarding this issue..

In their part, they say that they will be sending me a "BRAND NEW" LCD tomorrow via a courier service. Well, i double confirmed with them and they still say its brand new. Therefore, i MIGHT really get a brand new one. Anyway, just in case, how do i check whether its refurbished or not?

Ouh...Sorry, missed that post. Thanks alot for the help there. I will keep an eye on that especially dead pixels.

Mind posting the link of the product specs??

Guys, need some advice here..

Since Dell is only offering 1 - 1 exchange for more than 7 dead pixel, if the unit i recieve later are having only 1 - 2 dead pixel, how could i request for a new unit?I know they wont entertain me if i say only 1 - 2 dead pixel but is there any other way to request an exchange?

LOL..That will work?They dont check the LCD?

Alright. Great. Thanks for the info there kianwee.

they will do verification over a photo send to them....

if indeed more that 10 pixels they'll exchange it

I got no prior experience with kianwee, but I doubt they need a photo. I mean anyone can doctor a photo to show dead pixels. Photoshop, baby!