ASTRO GO not working in my CPU nor laptop, Since long long time ago....
ASTRO GO not working in my CPU nor laptop, Since long long time ago....
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Jun 4 2018, 10:43 PM, updated 5y ago
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#1
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Junior Member
165 posts Joined: Sep 2007 |
I'm really tired that my Astro Go always not working on my CPU, it says my CPU is not a registered device please switch out other devices etc, but my CPU was working fine in early days until some day it didn't work. After 6 months, there I bought a new laptop in 2018, and I try to watch Astro Go from my laptop, it works! But somehow after few days my Astro Go is not working again, the same issue again!! I'm really tired of it! I asked ASTRO for thousand times and yet they still give me the same answer which cannot resolve my issue, I paid RM10 every month for ASTRO GO service but it seems wasted!!! REALLY DISAPPOINTED to ASTRO GO! p/s: it works fine on ipad and iphone ONLY. BUT CPU AND LAPTOP NO! Anyone having same issue with me please share with me thanks |
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Jun 4 2018, 10:58 PM
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#2
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Junior Member
815 posts Joined: Nov 2007 From: 3°05′N 101°39′E plus α |
I failed to setup use with Chrome...using vpn...
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Jun 5 2018, 11:30 AM
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#3
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All Stars
24,037 posts Joined: Nov 2010 |
QUOTE(sendo7 @ Jun 4 2018, 10:43 PM) quite right.alto astro FAQ says below, windows does not work. in general, mobile devices work, no problem. pc/laptop windows - dun work. generic android boxes - some work, some don't, depends on firmware. androidtv boxes, some work, some don't. androidtv tv - works. so, choose a proven device to use! https://forum.lowyat.net/topic/4405774/+60 QUOTE What devices do you support? Generally, Astro Go Read supports all devices and OS systems. However, Astro Go Read is optimized for the below devices in particular. iOS – Most iPhones and iPads on iOS 8.0 or later. Android - Most Android powered smartphones, phablets and tablets. Requires Android 4.0 or later. Web: Any laptop/desktop running the latest versions of Chrome, Safari & Firefox. PC/Notebook/Mac/Macbook – Accessible from latest versions of web browsers such as Chrome, Firefox, and Safari. http://www.astro.com.my/apps/goread/faq_app.html |
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Jun 5 2018, 08:11 PM
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#4
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Junior Member
116 posts Joined: Nov 2016 |
go setting, at astro go. swicth out all our device since ur log in. after that refresh ur chrome@ firefox. now u can watching astro go.
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Jun 8 2018, 11:51 AM
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#5
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Junior Member
165 posts Joined: Sep 2007 |
thanks everyone!!
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Jun 8 2018, 12:18 PM
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#6
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Senior Member
1,486 posts Joined: Oct 2004 |
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Jun 8 2018, 03:21 PM
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#7
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Senior Member
898 posts Joined: Jan 2003 From: ph/sbj/slgr |
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Jun 8 2018, 03:22 PM
Show posts by this member only | Post
#8
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Senior Member
898 posts Joined: Jan 2003 From: ph/sbj/slgr |
QUOTE(sendo7 @ Jun 4 2018, 10:43 PM) I'm really tired that my Astro Go always not working on my CPU, it says my CPU is not a registered device please switch out other devices etc, but my CPU was working fine in early days until some day it didn't work. After 6 months, there I bought a new laptop in 2018, and I try to watch Astro Go from my laptop, it works! But somehow after few days my Astro Go is not working again, the same issue again!! I'm really tired of it! I asked ASTRO for thousand times and yet they still give me the same answer which cannot resolve my issue, I paid RM10 every month for ASTRO GO service but it seems wasted!!! REALLY DISAPPOINTED to ASTRO GO! p/s: it works fine on ipad and iphone ONLY. BUT CPU AND LAPTOP NO! Anyone having same issue with me please share with me thanks This post has been edited by rootlinux: Jun 8 2018, 03:24 PM |
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Jun 9 2018, 03:10 PM
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#9
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Senior Member
2,202 posts Joined: Nov 2010 |
sometimes I wonder why cant they do it on windows 10 app store?
the browser extentions sometimes work sometimes dont. This post has been edited by Boldnut: Jun 9 2018, 03:11 PM |
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Jun 14 2018, 12:41 AM
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Junior Member
40 posts Joined: Mar 2015 |
i have similar issues. Win10, latest chrome, downloaded plugin, unifi 50mbos......buffering audio only NO video!
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Jun 18 2018, 10:39 AM
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Junior Member
210 posts Joined: Jan 2014 |
Using Win 10 chrome to watch world cup astro go.
frequently cant play, had to reset network n the quality always in 480p then sometimes will back to hd but jz for few minutes. But when i use android app to watch via same network. everything run smoothly. Anyone have any idea ? |
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Jun 18 2018, 01:32 PM
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All Stars
24,037 posts Joined: Nov 2010 |
QUOTE(cs17 @ Jun 18 2018, 10:39 AM) Using Win 10 chrome to watch world cup astro go. astrogo is very touchy about devices.frequently cant play, had to reset network n the quality always in 480p then sometimes will back to hd but jz for few minutes. But when i use android app to watch via same network. everything run smoothly. Anyone have any idea ? read tech details... so many ifs and buts... https://astrogo.astro.com.my/help-faq yes, for wc channels, it goes from HD to SD in 30 secs, very poor - for certain devices. but it's fine for phones and tablets. |
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Jun 18 2018, 01:43 PM
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Junior Member
210 posts Joined: Jan 2014 |
QUOTE(AVFAN @ Jun 18 2018, 01:32 PM) astrogo is very touchy about devices. yup thats rite. even mirroring from phone to pc oso cant read tech details... so many ifs and buts... https://astrogo.astro.com.my/help-faq yes, for wc channels, it goes from HD to SD in 30 secs, very poor - for certain devices. but it's fine for phones and tablets. |
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Jun 18 2018, 01:53 PM
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All Stars
24,037 posts Joined: Nov 2010 |
QUOTE(cs17 @ Jun 18 2018, 01:43 PM) there are other ways, even better to watch wc - pc or mobile or boxes:https://forum.lowyat.net/topic/4600175/+120#bottom |
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Jun 18 2018, 02:07 PM
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Junior Member
210 posts Joined: Jan 2014 |
QUOTE(AVFAN @ Jun 18 2018, 01:53 PM) there are other ways, even better to watch wc - pc or mobile or boxes: Thanks bro!It sad coz had to watch livestream on other link althou already got astro go. they need to buckle up their service. monopolize the market yet providing shitty service https://forum.lowyat.net/topic/4600175/+120#bottom |
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Jun 24 2018, 09:42 PM
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Senior Member
5,529 posts Joined: Jan 2003 From: Kuala Lumpur |
I'm having the same issue. It's fine via phone or tablet but can't watch via Windows laptop (most of the time).
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Aug 30 2018, 11:45 AM
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Newbie
2 posts Joined: Oct 2007 |
Same problem. My PC (Win 10) and Laptop (Win 8) cannot play. Device not register and DRM Engine Error. Contact Astro, they ask to switch using 5th device. Successfully switched using 5th device, a phone. However when switch back to PC, same problem.
Maybe its true Astro go not support Windows anymore eh? |
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Aug 30 2018, 11:56 AM
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All Stars
24,037 posts Joined: Nov 2010 |
QUOTE(delangorgon @ Aug 30 2018, 11:45 AM) Same problem. My PC (Win 10) and Laptop (Win 8) cannot play. Device not register and DRM Engine Error. Contact Astro, they ask to switch using 5th device. Successfully switched using 5th device, a phone. However when switch back to PC, same problem. few people got it to work on PC.Maybe its true Astro go not support Windows anymore eh? same with unifi play tv. think they purposely built the app this way to discourage use on PC and TV's. encourage only phones and tablets. still, some clever people manage to get round it... |
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Aug 30 2018, 06:18 PM
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#19
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Junior Member
361 posts Joined: Apr 2010 |
Work on my lappy tho
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Sep 1 2018, 07:17 PM
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Junior Member
229 posts Joined: Dec 2005 |
I HAVE THE SAME PROBLEM ON MY PC.
On my phone and ipad, they are working fine, but on PC, it was running ok , until a windows update took place, then it's not recognised as registered device again, I contacted their support and they don't even understand what the problem is and told me it's due to max registered device reached, and they are just plain dumb. IMO this is a software fault on astro side , since they cannot uniquely identify a pc/laptop when they are registered/deregistered. If they don't fix it, then only way is to rely on iphone/ipad. Perhaps it's a tactic from them to discourage us to use on lappy. Fok them. |
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Sep 1 2018, 08:40 PM
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Junior Member
165 posts Joined: Sep 2007 |
QUOTE(wama1go @ Sep 1 2018, 07:17 PM) I HAVE THE SAME PROBLEM ON MY PC. I have already give up on ASTRO GO. Nowadays I don’t watch it anymore, only watch TV if possibleOn my phone and ipad, they are working fine, but on PC, it was running ok , until a windows update took place, then it's not recognised as registered device again, I contacted their support and they don't even understand what the problem is and told me it's due to max registered device reached, and they are just plain dumb. IMO this is a software fault on astro side , since they cannot uniquely identify a pc/laptop when they are registered/deregistered. If they don't fix it, then only way is to rely on iphone/ipad. Perhaps it's a tactic from them to discourage us to use on lappy. Fok them. |
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Dec 2 2018, 04:32 PM
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Senior Member
2,044 posts Joined: Jul 2008 |
QUOTE(wama1go @ Sep 1 2018, 07:17 PM) I HAVE THE SAME PROBLEM ON MY PC. Same problem? did u make it work on pc eventually? if yes then how?On my phone and ipad, they are working fine, but on PC, it was running ok , until a windows update took place, then it's not recognised as registered device again, I contacted their support and they don't even understand what the problem is and told me it's due to max registered device reached, and they are just plain dumb. IMO this is a software fault on astro side , since they cannot uniquely identify a pc/laptop when they are registered/deregistered. If they don't fix it, then only way is to rely on iphone/ipad. Perhaps it's a tactic from them to discourage us to use on lappy. Fok them. |
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Dec 2 2018, 11:24 PM
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Junior Member
229 posts Joined: Dec 2005 |
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Dec 29 2018, 02:44 PM
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#24
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Senior Member
987 posts Joined: Jan 2003 From: KL |
QUOTE(wama1go @ Dec 2 2018, 11:24 PM) No. Problem will reappear do no point wasting the ‘credit’. May I know how you got it to work with Bluestack? I downloaded Bluestack but couldn't find the Astrogo app in the Google app store in Bluestack. I only saw the My Astro app.Ended up using bluestack to run it and works. UPDATE: issue closed, need to source from website separately. This post has been edited by masterelr: Dec 30 2018, 02:19 PM |
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Feb 24 2019, 10:16 PM
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#25
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Junior Member
106 posts Joined: Nov 2008 |
Happened to me for the past few weeks. Finally got it sorted out.
Solution is just clear all the cache in chrome, thats all |
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Mar 12 2019, 01:07 PM
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Moderator
10,308 posts Joined: Jan 2003 From: Kuala Lumpur |
The Astro Go app is quite sensitive for DRM (or license)... if you uninstall/reinstall, then it will consume 1 of the slot (it thinks you installed in a new device)
And recently I have problem switching out... then finally I know that you can't switch out from an existing device. You need to switch out from the new device. |
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Mar 13 2019, 01:13 PM
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Junior Member
78 posts Joined: Feb 2012 |
if you understand what DRM means in real world..
you wont be questioning why all the problem above happen.. the function of DRM is to protect the content from piracy. |
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Jul 29 2019, 09:16 PM
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Junior Member
19 posts Joined: Dec 2008 |
Hi....wanna ask...is Astro go on PC using chrome dont have subtitle or is there any setting to enable....i have enable subtitle in astro go android version in my phone but when watch thru pc still dont have subtitle
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Aug 6 2019, 09:46 AM
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Junior Member
165 posts Joined: Sep 2007 |
QUOTE(Soundherg @ Jul 29 2019, 09:16 PM) Hi....wanna ask...is Astro go on PC using chrome dont have subtitle or is there any setting to enable....i have enable subtitle in astro go android version in my phone but when watch thru pc still dont have subtitle I'm not sure about this, I think PC version ASTRO GO is really sucks, btw I have stop watching ASTRO already fed up with their services |
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Aug 6 2019, 10:14 AM
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All Stars
24,037 posts Joined: Nov 2010 |
QUOTE(Soundherg @ Jul 29 2019, 09:16 PM) Hi....wanna ask...is Astro go on PC using chrome dont have subtitle or is there any setting to enable....i have enable subtitle in astro go android version in my phone but when watch thru pc still dont have subtitle just left click on the screen to bring up task bar at screen top right.you see the usual... I-II... click that to find subs, audio choices, if any. |
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Aug 16 2019, 04:21 PM
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Senior Member
3,517 posts Joined: Nov 2004 |
QUOTE(AVFAN @ Aug 6 2019, 10:14 AM) just left click on the screen to bring up task bar at screen top right. This works on On Demand shows but cannot change subtitles on Live TV.. Using chrome for astro go. New interface. Any solutions?you see the usual... I-II... click that to find subs, audio choices, if any. The new app can change subtitles on live tv now. Web interface still lacking. wonder if astro go will support 4k sports streaming?? This post has been edited by yvliew: Aug 16 2019, 04:23 PM |
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Aug 16 2019, 10:17 PM
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All Stars
24,037 posts Joined: Nov 2010 |
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Aug 24 2019, 01:30 PM
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#33
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Elite
4,285 posts Joined: Jan 2003 |
sorry, may i know if using astro go on the desktop is counted towards the 4 devices per account quota?
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Aug 24 2019, 03:57 PM
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Junior Member
95 posts Joined: Aug 2010 |
can apple 4k tv box can install astro on the go?
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Aug 24 2019, 04:04 PM
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All Stars
24,037 posts Joined: Nov 2010 |
QUOTE(Lurker @ Aug 24 2019, 01:30 PM) sorry, may i know if using astro go on the desktop is counted towards the 4 devices per account quota? for now, i think they haven't consolidating the counting rules for all devices, all versions.new app, 4 is max for android devices, but i can still use on pc... and old version on smart tv... total 6. however, can expect it to change once all the teething issues resolved, old version shut down. QUOTE(laughing man @ Aug 24 2019, 03:57 PM) if it is in the appstore, should work. |
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Aug 27 2019, 04:18 PM
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Senior Member
1,105 posts Joined: Jun 2019 |
The latest version of the desktop app no longer need plugin?
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Sep 19 2019, 03:41 PM
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Newbie
2 posts Joined: Nov 2011 |
QUOTE(Matchy @ Aug 27 2019, 04:18 PM) Seem like yes. I uninstall the astro extension also can view.But have other problem maybe unrelated. When watch OnDemand Drama, such as Princess Agents, I click SEE ALL to watch earlier episode, but all jump to last episode 58. Anyone can help verify? Using computer PC. |
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Sep 19 2019, 04:40 PM
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All Stars
24,037 posts Joined: Nov 2010 |
QUOTE(crescentwish @ Sep 19 2019, 03:41 PM) Seem like yes. I uninstall the astro extension also can view. does this happen to all tv shows?But have other problem maybe unrelated. When watch OnDemand Drama, such as Princess Agents, I click SEE ALL to watch earlier episode, but all jump to last episode 58. Anyone can help verify? Using computer PC. i have watched a no. of tv shows vod, they are ok, pc or other device. possible at that time, yr connection has disruption. |
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Sep 21 2019, 04:07 AM
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Probation
0 posts Joined: Sep 2019 |
QUOTE(crescentwish @ Sep 19 2019, 03:41 PM) Seem like yes. I uninstall the astro extension also can view. have u found the solution? im having the same problem.But have other problem maybe unrelated. When watch OnDemand Drama, such as Princess Agents, I click SEE ALL to watch earlier episode, but all jump to last episode 58. Anyone can help verify? Using computer PC. |
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Oct 1 2019, 03:55 PM
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Newbie
0 posts Joined: Oct 2012 |
QUOTE(crescentwish @ Sep 19 2019, 03:41 PM) Seem like yes. I uninstall the astro extension also can view. Stumble upon this post when i'm trying to find solution to my astro go.But have other problem maybe unrelated. When watch OnDemand Drama, such as Princess Agents, I click SEE ALL to watch earlier episode, but all jump to last episode 58. Anyone can help verify? Using computer PC. I thought that it only happened to me. Problem after SEE ALL button. If you scroll till end of side navigation bar, you still can watch the episode. Subtitle also problem.. Sometimes like chipsmore. Then astro go dont have scroll bar, a problem for me because i dont use mouse on my laptop. Lucky that i have a touch screen laptop, i can just slide down. But its annoying to do so. I've contacted their customer support and provide a very detailed info about this. Only got generic apologized reply from them and they said this issue will resolve in the new update, which i dont know when. |
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Oct 1 2019, 05:14 PM
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#41
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Junior Member
341 posts Joined: Jun 2008 |
QUOTE(deasha @ Oct 1 2019, 03:55 PM) Stumble upon this post when i'm trying to find solution to my astro go. adding a mouse would be easiest solution i guessI thought that it only happened to me. Problem after SEE ALL button. If you scroll till end of side navigation bar, you still can watch the episode. Subtitle also problem.. Sometimes like chipsmore. Then astro go dont have scroll bar, a problem for me because i dont use mouse on my laptop. Lucky that i have a touch screen laptop, i can just slide down. But its annoying to do so. I've contacted their customer support and provide a very detailed info about this. Only got generic apologized reply from them and they said this issue will resolve in the new update, which i dont know when. |
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Oct 2 2019, 09:36 AM
Show posts by this member only | IPv6 | Post
#42
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Junior Member
355 posts Joined: Sep 2018 |
QUOTE(sendo7 @ Jun 4 2018, 10:43 PM) I'm really tired that my Astro Go always not working on my CPU, it says my CPU is not a registered device please switch out other devices etc, but my CPU was working fine in early days until some day it didn't work. After 6 months, there I bought a new laptop in 2018, and I try to watch Astro Go from my laptop, it works! But somehow after few days my Astro Go is not working again, the same issue again!! I'm really tired of it! I asked ASTRO for thousand times and yet they still give me the same answer which cannot resolve my issue, I paid RM10 every month for ASTRO GO service but it seems wasted!!! REALLY DISAPPOINTED to ASTRO GO! p/s: it works fine on ipad and iphone ONLY. BUT CPU AND LAPTOP NO! Anyone having same issue with me please share with me thanks |
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Oct 2 2019, 10:26 AM
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All Stars
24,037 posts Joined: Nov 2010 |
now is the best time to test/enjoy everything astro:
QUOTE In appreciation to Malaysians for their votes, we are offering complimentary viewing of all shows* on Astro and Astro Go from 29 September to 13 October 2019. And 10% off everything you see on GO Shop TV from 4 to 6 October 2019. https://forum.lowyat.net/index.php?act=Post...9&qpid=94120858 |
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Oct 2 2019, 03:33 PM
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#44
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Newbie
0 posts Joined: Oct 2012 |
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Oct 15 2019, 10:20 AM
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Junior Member
99 posts Joined: Sep 2017 |
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Oct 15 2019, 05:10 PM
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Newbie
0 posts Joined: Oct 2012 |
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Oct 15 2019, 07:08 PM
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Senior Member
3,517 posts Joined: Nov 2004 |
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Oct 16 2019, 10:19 AM
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All Stars
24,037 posts Joined: Nov 2010 |
QUOTE(yvliew @ Oct 15 2019, 07:08 PM) Anyone having this problem? Since today cannot play it's good.restart yr pc. |
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Oct 16 2019, 02:45 PM
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Senior Member
2,318 posts Joined: Dec 2012 |
QUOTE(potatocam @ Oct 15 2019, 10:20 AM) Does subtitles on Astro Go (via web browser) not working? Same goes to me im using Chrome.I been watching programs via Firefox, seems switching around the subtitles is not showing anything. Edited, get reply from Astro GO fb : Hi. At this moment, Astro GO web does not support subtitles. We will be introducing this feature soon, so please stay tuned. In the meantime, subtitles are available on the Android and iOS mobile applications. ^Aida This post has been edited by SzeMeng76: Oct 16 2019, 06:45 PM |
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Oct 18 2019, 12:42 PM
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Junior Member
99 posts Joined: Sep 2017 |
QUOTE(SzeMeng76 @ Oct 16 2019, 02:45 PM) Same goes to me im using Chrome. Seems the subtitles is working now on web browser (mine in this case, Firefox). You may check on your browsers ...Edited, get reply from Astro GO fb : Hi. At this moment, Astro GO web does not support subtitles. We will be introducing this feature soon, so please stay tuned. In the meantime, subtitles are available on the Android and iOS mobile applications. ^Aida |
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Oct 18 2019, 10:47 PM
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Senior Member
2,318 posts Joined: Dec 2012 |
QUOTE(potatocam @ Oct 18 2019, 12:42 PM) Seems the subtitles is working now on web browser (mine in this case, Firefox). You may check on your browsers ... Still not working on Chrome.Edited : looks like some channel have it, some channel still dont have and found out the subtitle not live with the sound, maybe still bug. Last edited after testing quite many channels : ya some subtitle is normal, but some a bit delay. But better than no, at least have some improvement This post has been edited by SzeMeng76: Oct 18 2019, 10:53 PM |
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Oct 19 2019, 10:43 PM
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Senior Member
1,105 posts Joined: Jun 2019 |
If I stream on laptop, can I connect to my TV and play? I know mobile app cant cast it to TV.
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Oct 20 2019, 11:13 AM
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All Stars
24,037 posts Joined: Nov 2010 |
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Oct 20 2019, 07:15 PM
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Senior Member
1,105 posts Joined: Jun 2019 |
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Oct 20 2019, 09:23 PM
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All Stars
24,037 posts Joined: Nov 2010 |
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Oct 21 2019, 04:02 PM
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Newbie
0 posts Joined: Oct 2012 |
QUOTE(Matchy @ Oct 19 2019, 10:43 PM) So far it works for me. Laptop > HDMI > TV. But I've stopped watching astro go since it have problem with web browser. Also got reply from astro go customer service , they recommend me just to watch using apps and just wait for next update. Really not helping This post has been edited by deasha: Oct 21 2019, 04:05 PM |
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Oct 30 2019, 02:03 PM
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Junior Member
99 posts Joined: Sep 2017 |
used ipad to watch astro ... the switch to tv (connect through pc) to watch since bigger screen ... but the web version the audio and video doesn't sync ... then switch back to ipad.
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