313 was never in HD...
The channel is still there ah...
What do you see when you go to ch313?

They can say "Oh, those HD channels on Astro, not sharp meh? I see the picture quality ok ah. I see no problem. "

Wait another few more months. I'm still monitoring it actually....

Anyone can edit Wikipedia pages. From what I see, someone is obviously vandalised that page.

I can also speculate that all RTM and Media Prima will upgrade to 8K broadcasts on 1 Jan 2020, and it is exclusively on Astro only. See? Especially those who kept daydreaming that Astro or Unifi TV will launch whatever new HD channels can just simply edit those Wikipedia pages to whatever they want and wish to see it happen. It's not wrong to daydream, but there are things that it is better to just keep to ownself. Even if the person wish to express whatever they wish to see, there is a proper place to do so, but definitely not vandalising Wikipedia pages. Some people think that this is fun, but this is putting up false information to create misleading among public. Is this still fun?
I've been seeing this for many years already, and I'm kinda sick of seeing the same thing over and over again.

If those people think that operating pay TV is easy, maybe they should start a pay TV operator instead, and make themselves more competitive to existing pay TVs out there.

Dial-up? You mean WiFi, is it? If you turn on WiFi on PVR or Ultra Box, then theoretically yes, they may able to track your location.
But if they know your location, either they care or not, nobody knows.

You said SIM card, that you see on Ultra Box?
Actually it's the same thing as the usual smart card you see on HD and PVR boxes.
They just exclude those unused parts of the original card size into "SIM card" size only, to save space.

Sure got one...

Anyhow, if you and you guys know anyone that has expertise in Astro stuff, do let them know and join the conversation on Lowyat forum about Astro here...
Of course, if those technical and engineering persons from Astro would come and join the conversation, that'll be the best.
Hope we all can share reliable info and knowledge on any new happenings around Astro...

But definitely not vandalised Wikipedia pages.

Not all Astro's centralise satellite antenna system used in any buildings (e.g. condo) supports dCSS (the one that Ultra Box requires) for now.
You need to contact your building management office to confirm whether they've upgraded its SMATV system to support dCSS function or not.
If it's not upgraded to dCSS, then if you insist on using Ultra Box, then you will see "Services currently not available" (no signal, just like during heavy rain) whenever you tune to any Astro UHD channels.

You check at Settings>Installation Settings>Satellite Settings
If the "Input Source" setting can change to "DCSS" option, then it is supported lo...

Default PIN is 0000

As always, all kind of people also have....




This lady thinks that IT movie has clown, so she thought this movie is something for the whole family to enjoy.
She should do more research before renting movies from Astro, instead of putting the blame on Astro of showing a rated 18 movie.



This post has been edited by joshhd: Dec 30 2019, 12:05 AM

Never leave things to Astro and expect they will solve your issue ASAP. Their customer service is unreliable, and I wonder why am I not surprised to hear you experience such thing.
Their service is so bad till the point that when I see someone experience the same or similar situation like you, I feel that this is a very normal thing about Astro. It's already been for years.
And when that happens, what will they say? "We apologised for the inconveniences caused", and then next time same thing happen again. and then apologise again, and the cycle repeats.

My advice to you? Unfortunately, you must manually follow up regularly with Astro to make sure everything is on the right track as what you expected.
Oh, they say it takes "48 hours to process", stuff like that? Ok fine.
But do mentally prepared that the issue won't be solved within 48 hours, and then they'll say "Oh, still in the process, still waiting for reply, still waiting for this and that nonsense."

In harsh words, today they say 48 hours? Then you tomorrow contact them again, ask for the progress of the case. They say still in progress? Then tomorrow contact again and ask.
Better is you contact them every single day until your case is solved. Otherwise, your case will put under the carpet and nobody knows.
Customer to manually follow up their complaint cases, is customer's responsibility.
If you find this troublesome, then no choice lor... Astro be like: There is always an option for you to terminate Astro services entirely, as long no outstanding contracts.

You can actually assume that the estimated timeframe they give you, are just to give you some sense of security. They're not committed to solve it within that timeframe also, but rather it's more like "best effort basis".
Their attitude is like "If can, then can lo. If cannot, then not my problem. It's the relevant department's problem."

Yes you're right.

Contact them again, and ask will they be giving you PVR box or Ultra Box.
Kind, you say? 24 months contract applies lor, or penalty up to RM1600 if terminate within contract period. Yea, I think it's ok. Kind la.

I don't think they allow customers to do that, especially if it's new or upgrade installation.

Yet to figure out?? Hello, use in-line amplifier la...
What are they thinking?? Aren't they being told to use in-line amplifier?

Or you can tell them to relocate the dish, by reinstall the dish nearer to the outside of the room where your Ultra Box is located, if "too far" away is the concern.

Happy new year everyone...

As DIVA and E! channel ceases on 1 Jan, so many Astro customers asking the same question. This is the official reply from Astro:
For those who just came here and still not aware what happened:

Like it or not, it is the channel provider's decision (NBC Universal, that operates DIVA and E! channels) to cease the channels across South East Asia. So not only Astro are affected, even pay TVs from other SEA countries like Singapore, Indonesia, Thailand are affected too. So in other words, Astro can't do anything also. It's not that Astro want it to cease also.
So, do your research first before you blame Astro for any channel cessation.
Comedy Central is Astro's decision as a form of channel replacement for E! channel.
For DIVA channel, nothing. So you can say, 2 channels in exchange into only 1, while still same package rates.
Your subscription requires Variety pack and HD service to watch Comedy Central.
You're not the only one complain about this, and this is not the first time Astro doing this too. And it's no point even you complain to whichever parties, like MCMC for example.
In Astro T&C, they are not committed and obligated to replace any channels that are being ceased for whatever reasons. So when Astro decides to bring Comedy Central channel, you can actually assume that this is simply just their act of goodwill.

If you're not happy, feel free to terminate Astro as long you have no outstanding contracts.
And, you need to give a 30 days advance notice to Astro that you want to terminate. So you can't just terminate it with immediate effect just because you want it now.

This post has been edited by joshhd: Jan 1 2020, 02:57 PM

Hahahaha... How I wish I'm a spokesman from Astro, cuz I'll confirm bash them for causing so much other unnecessary problems to customers.

Btw the statement is shown on the official comments from Astro's Facebook page, so I just quote it over here.

"Aiyooo... My job is so stress. So many customer wants Ultra Box. So many things are piling up my desk.
...Still need to call customer to arrange for date appointment? Aiya, simply assign one date and time la. If customer complain, let other department handle it.
...Boss want me to faster settle all outstanding appointment for the Ultra Box upgrade requests, so I simply assign whichever is available to get things done quick.
...I want to go home 😥😥😥 I miss my family and my bed."

I think that explains the mysterious date and time for the installation appointment, without your consent.
Haiz, I feel so sad for Astro laa...

If you're working in Astro and you're reading this (I dunno la, just guessing) and you feel stressed due to work related tasks, you got to voice out to someone you can trust.
Keep everything to yourself would worsen the situation in the long run, to both yourself and the company/department. Here you go, joshhd cares.

Nice 👍👍👍👍

Those Hindi channels offer in Starhub and Singtel TV, are all India feed? Meaning if the programme ad says the following programme starts at 7.00PM, so you need to add 2 hours 30 minutes by yourself, and that programme starts at 9:30PM Singapore local time. Is it like this?

Currently, which are the Indian channels on both Starhub and Singtel TV are on original India feed, and not the Asia Pacific/International feed?

What happen ah? If they show up and you're not at home (for example), then they'll just move on to next following appointment at other customer's premise, and then put a remark on their system that says "No one at home, no one attend to the installer."

Done.

If you're at home and they came unexpectedly, then your business lah. "You want them to proceed with the installation now or not? Since I came here already. If yes, then open the door let us in."
"If you don't want, then your problem la. We'll come other time."

Done.

The one that has ceased on Astro is called Zee Variasi, not Zee TV... Don't confuse oh...
Well, it's not that they didn't think about customer.
In this industry, if it's financially not supportive, you'll have to find ways to reduce/minimise the damage.
And it might till the point that, they'll cease it, and then continue offering content elsewhere, like in OTT services.

If the people in Astro explain the way like how I explain, then Astro can close shop already.
Astro hire CS agent is to help customer, and at the same time, earn some profit from customer's needs. For me is, I am too honest till the point that can cause Astro to lose money.
"When doing business, you cannot be too honest."

But Astro is so dishonest, till the point the CS agent just follow whatever is being instructed by its superiors and leaders. From there, you can see their passive type of working culture already.
"Oh, no one inform me about it. So I say I don't know la. Case closed."
"No memo given by the management, so not my problem. You can't blame me, I'm just a customer service agent."
"Other department handle that case, so my system here cannot check."
"I don't have the authority to explain further. I'm not sure why that happens." As if like other CS agents in the company all go holiday already. Cannot ask someone that knows it, and get a prompt response?

We customer, we just pay their monthly fees only... Their stakeholders could invest up to millions. Of course they are the big boss, and Astro are afraid of them more than customers do.
When you see customers are unhappy because of 1 or 2 of their favourite channels are being ceased, even if it's not Astro's decision, and they feel like wanna terminate the service,
for sure the Customer Retention Specialist will come sit down and drink tea with you, talk nicely to convince you and eventually stay on their service, by providing offers that nobody has heard of, as a way to counter offer you. Out of the blue, suddenly they become your best friend already.
Hah, last time you don't care about customer's feedbacks and needs, now when they want to terminate the service, then only you start to cry.
Cry not enough. Still want to make customer's life harder somemore. Especially with "must return equipment by walk in to Astro centres, or else pay hefty penalty". Not like that?
"Oh, want us to collect the equipment and dismantle your satellite dish? Pay us another fee for that. After all, the installer drive to your house also need petrol, and they want to feed their family also."
So rather than Astro paying them money to feed their family, better you pay for it instead. "Why should we fork out extra expenses to customer that is going to terminate our service?"
I mean, logically, I'm not wrong, isn't it? If you would do a business, how would you handle this?
Is money more important, or customer's satisfactory is more important? Astro be like: Of course money. No money no talk.
Never mind. They got nothing to lose, since Astro has over 5.7 million customers and growing, and it's we're too small for them to see this.
1 customer not happy, terminate la..

It is true that consumer behaviour change too fast in these recent years. Too fast till the point the industry can't catch up, cuz they think their customer base is stable.
By the time they catch up, it's either too late already or they'll have a hard time to catch up. That's the reality in the media industry...

And plus, with their world class customer service like that, what else can I say?
It's just an isolated case, you say? Sounds like you're trying to convince me that Astro's customer service has nothing wrong.

This post has been edited by joshhd: Jan 2 2020, 03:21 PM

Full pack... Share with 3 people... 😏😏😏 Hmm, Multiroom? 🤫🤫🤫
All 3 including yours are going to terminate? Ask your friend or relative to see if they can tumpang you, by asking them to add Multiroom. Need to plan carefully lah ya...

Do note that if you start a new account subscription, you'll get 12/24 months contract too. If terminate within contract period, penalty will be charged.

Here you go. These are the latest list of all packages and channels available. Click/tap the picture below to view bigger.





I'm not from Astro, I don't work for Astro, so don't come and PM me to process new application for you lol... 🤣🤣
But me, as an Astro fan, I can advice you on the packages stuff la.

First of all, what's your monthly budget?
You said Chinese package, it depends which Chinese channels you want to watch.
Children channels, as in Nick, Disney, Cartoon Network all those? If yes, then it's under Mini package called Kids.
For Starter and Value Pack category, each of any Mini pack costs RM12/month as what you can see on the picture above.

Dayuuummmmm...
Indian channels offering in Singapore pay TVs are so much more variety than Astro 🤣🤣🤣

You compare with Astro ones... You see the package and channel list that I attached above, then you compare with Starhub TV and Singtel TV.
Whose package offerings is more complicated? 😆😆😆😆

This post has been edited by joshhd: Jan 2 2020, 03:51 PM

Remember to give them 30 days advance notice that you want to terminate the service. It's not that you want to terminate now, it can be done now.

Hope you could share more detail on what are your "must have" channels, and/or which are the channels is your main priority and not-so-priority, so that it'll be easier for me to recommend.

Cheapest way to enjoy HD service, start with "Starter pack" category, from RM61.32/month (RM65/month incl SST).
Astro Xiao Tai Yang and Astro AEC is a free channel, so don't worry.

Celestial HD is "free" if you choose Chinese Family pack, same price RM65/month also.
On Chinese Family pack, besides includes Celestial Movies and a few other Chinese channels, it excludes a few Malay and Tamil SD channels, that's all the difference.

Do you have any other "must have" channels?

If you take both Sports and Dynasty pack (which includes Astro AOD, Wah Lai Toi, etc.), your monthly fee will straight away cost more than RM100/month.
Do you need all of the main sports channels, like all Astro SuperSport 1, 2, 3, 4 channels? Do note that Astro Arena and eGG Network are free channel (included in Family pack).

Customer lose? Customer, got what to lose?
Mostly is, they got to see more locally slot in ads by Astro, not all telecast shows are "same time/day as India", etc.

For those who wish to have more variety of Indian TV content, better just go for Videocon d2h.
Astro, may not be a good choice for everyone.