QUOTE(ctu2 @ Apr 24 2025, 04:53 PM)
Hye bro..thanks for the reply and advise..
I'll give an update..i read ur reply then around 2pm just now, I got a call from Asrro Fiber..they traced that I had logged into my astro account and visited the Astro Fiber website..I said I just wanted to check out their offerings..so the CS explained to me the pricing and this is what they offered me:
1. 500mbps for RM90
2. Maintain my current Astro TV package..Movies+Liga M + News & Documentary..
3. I do not need to.pay RM50 for satellite installation as I am.already using that right now.
4. My total bill with this new additional RM90 is RM43 less than what I was previously paying for 300MBps unifi+astro and i gain an extra 200MBps..
I agreed to the offer. And 2 hours later, a number with the label unifi HQ popped up.on.my phone but I missed the call..would have picked up to hear what their counter offer would be though I doubt I would accept it since my priority was to lower my bills and keep what I have..
I am willing to try astro fiber and hopefully I dony have any major texh issues..i only use the internet for HD straming plus web browsing..with arpund 4-5 devices at a time so hopefully it will be snooth.
thanks again for ur input @joshhd
QUOTE(joshhd @ Apr 24 2025, 10:10 PM)
2. Maintain my current Astro TV package..Movies+Liga M + News & Documentary..Difference between RM183.55 (I assume is after tax) and RM119.97 (before tax) is about RM50 remaining. I'm guessing, you're having a Multiroom (Box) subscription, is it?
And 2 hours later, a number with the label unifi HQ popped up.on.my phone but I missed the call..would have picked up to hear what their counter offer would be though I doubt I would accept it since my priority was to lower my bills and keep what I have..Firstly, they want to verify whether is it you (the account owner) that wanted to switch to Astro Fibre. This is necessary to prevent fraud submission, and this similar process applies to other ISP too.
But yeah, I assume they might counter offer you the same 500Mbps RM90 as Astro Fibre's offering. Read this:
https://forum.lowyat.net/index.php?showtopi...ost&p=111519695Also, just bear in mind that the RM90 pricing for 500Mbps will only lasts for 24 months (together with your 24 months contract).
Meaning, from the 25th month onwards, it will revert back to the original price of RM189 (which is the slashed price as what you see on Astro website).
Not to worry, because before your contract ends, I'm sure Astro will find ways to contact you to upsell you another campaign at that time, and then recontract you for another 24 months.
Otherwise, you can contact them to downgrade speed or switch to another ISP once your contract ends.
As what is mentioned by @joshhd, the call may not be solely on counter offer but also to verify your intent to switch to another ISP. If you didn't get any call from either Astro or Unifi in the next few days, better call back to check your progress. Else your application maybe stuck as Unifi didn't release the line to Astro.