Yeah. They shouldn't promise 24 hours if that was the case. I wouldn't mind another month if they are transparent.

Update. I called them again (0395433838), they say no record of my call on 21st Oct. Well, wow.

Instead of entertaining my request, the CS asked me to call 0374919888 and look for "sales dept" this time.

When calling 0374919888, automated voice asked me to send request via Whatsapp (option to talk to CS somehow not available). When I whatapp them, the they stop replying when I start talking about downgrading package.

Are they closing all avenues / avoiding customers to downgrade nowadays? This is bad.

Any success story of downgrading package?

That was the first thing I did. Can't proceed because this error "The changes are impacting your current T&Cs. (Detected on Residential Main Component 016602324804)."

So I resorted to calling them and now being thrown here and there.

Hi, thanks. Did that and they asked me to call the hotline.

Thanks. I called the CS again and told them if they can't assist me with downgrading, they I will proceed with complaint to MCMC.

That really did wonders. Assisted me with the downgrading on the spot.

Thanks for the MCMC 'tips'.

Bro, means if current Astro package already include Disney+ Hotstar subscription and the following steps is just to activate it. Would it subject to RM5/month afterwards or not... since it's already part of current package? I read the FAQ but couldn't find a firm clause about it.

Oh thank you. I thought D+H has its own monthly fee on top of the recent hike. Noted.

My only gripe with ultrabox is that if I turned on the ultrabox first and then my TV (Sony), then no sound will come out from my soundbar. Had to turn on the TV first.

Still can't find a workaround.

Current connection:

Ultrabox > TV (HDMI)
Soundbar > TV (HDMI ARC)

Never occured with the previous HD Box (HDD)

This post has been edited by jimbet1337: Nov 2 2021, 01:27 PM

Correct.

Ok will try tonight.

Thanks, just checked my TV & soundbar spec:

Sony TV (2015 model), Full HD, non-4K. HDCP 1.4.
Sony soundbar (2015 model). Non-compliant to HDCP 2.2.

Guess I need to live up to it then lol.

When I watch HBO Go via Ultrabox, the quality is not as good if I watch via HBO Go app (Android TV app). Is this normal?

Not sure the upcoming Netflix via Ultrabox will be the same.

I see. thank explains.

Guys, can I say that the new Premium Pack 1 is equivalent to the old Super Pack 1?

https://product.astro.com.my/tv

So the pink issue happened after ultrabox's firmware update that includes netflix?

I did update my ultrabox on my 2015 sony tv (non-4k) and not hdcp 2.2 compliant yesterday. So far no issue.

Maybe other things?

This post has been edited by jimbet1337: Nov 12 2021, 01:22 PM

Hope they won't go this route. Else, I have 2 accounts that's going to be affected.

This post has been edited by jimbet1337: Nov 15 2021, 05:02 PM

Would Astro force us to upgrade from legacy package someday? I'm on Super Pack 1 and don't find any of the new offering interesting.

most accurate

Does this even work at all? I never received the pdf copy of payment receipt in my email. Had to make screenshot instead to keep payment record.

Hi bro thanks for the reply. Yes I'm very sure it's not in spam folder. By the way the snapshot of yours shows invoice/bill? What I'm looking for is the receipt, once payment is made.
I got no issues of getting email of invoice/bill either.

This post has been edited by jimbet1337: Dec 31 2021, 09:12 AM

For Ultrabox, Is there any workaround/setting to disable the profile page? I’m the only user and it’s quite annoying to press OK everytime I turn on the STB