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 Astro Version 13A, All about Astro Malaysia offerings

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enriquelee
post Nov 1 2022, 01:45 PM

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QUOTE(linkinstreet @ Nov 1 2022, 01:08 PM)
Some channels have specific license which does not allow it to be on IPTV (like NHK Premium, which is why it was removed from UnifiTV in 2020).
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Thank you for the info.

QUOTE(joshhd @ Nov 1 2022, 01:33 PM)
As of today, it's only NHK World (398) channel that you won't be getting on "IPTV Plug & Play (self-install)".

fruitie If possible, avoid using the term "IPTV" unless you are actually referring to Astro IPTV Multicast (the one that uses VLAN 823).

Astro IPTV and Astro Plug & Play are technically 2 different things.
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IPTV and Plug and Play again different thingy? Wow........Astro also involve so many technical knowledge.

Just to update, I manage to call the customer service, they told me I can change to ultra box and remain with my Super Pack Plus 3.
enriquelee
post Nov 12 2022, 09:37 AM

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QUOTE(joshhd @ Nov 1 2022, 11:01 PM)
IPTV and Plug and Play again different thingy?
Different different, but same. But still different. biggrin.gif
user posted image
But no it's not the same. It's different. Get what I mean?  sweat.gif

they told me I can change to ultra box and remain with my Super Pack Plus 3.
Are you an Astro IPTV or Astro & Broadband user?
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LOL, you are making me lagi confuse now. Haha

I am not IPTV nor Astro & Broadband. Only Astro since 10 years back. (If not mistaken, started with astro beyond)
enriquelee
post Nov 14 2022, 10:29 AM

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QUOTE(joshhd @ Nov 12 2022, 11:29 AM)
Just normal Astro la? Hmmm...
Then which Astro box were you using before you upgrade to Ultra Box? Is it PVR box?
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Yes, normal Astro account with PVR box now.
My no signal become ok by itself now. Really pening with this issue. Come on and off.
enriquelee
post Nov 14 2022, 11:56 AM

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QUOTE(Zot @ Nov 14 2022, 11:23 AM)
Water ingress at coax cable connection can degrade signal. Last time mine the technician came and re-taping the connector the signal reception level improved.
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What is re-taping?
enriquelee
post Nov 14 2022, 10:44 PM

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QUOTE(Zot @ Nov 14 2022, 12:48 PM)
At connector exposed to rain, they just wrap tape to prevent water ingress into connector. Good tape can really last . Normal contractor may use cheap tape that can perform well in short period only. Those telco use good butane tape that can last for years.
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Understand now. Will emphasise this to the technician if they need to come again.
enriquelee
post Nov 20 2022, 02:41 PM

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QUOTE(enriquelee @ Nov 14 2022, 10:29 AM)
Yes, normal Astro account with PVR box now.
My no signal become ok by itself now. Really pening with this issue. Come on and off.
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Same problem re-occur now. Really can't tolerate anymore as I might miss worldcup matches.

Last question before I upgrade to ultra box. If I switch to using Internet rather than dish, is the buffering issue a very common problem? The buffer is taking long time or at a tolerable time?
enriquelee
post Nov 21 2022, 02:55 PM

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QUOTE(joshhd @ Nov 20 2022, 11:59 PM)
It will happens occasionally. And when it does, the buffering icon and/or buffering usually would appear on-screen for 1-2 seconds.
Whether would you see this as a major annoyance or not, I'll leave it to you to decide.
Since this happens "once in a blue moon", therefore I don't see Astro is taking this matter very seriously, and rather put the blame on your WiFi or Internet connection instead.
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Thank you for the feed back. From the way you described, it is tolerable for me.
Will opt for the ultrabox with internet broadcast.
And maybe is time to upgrade my tv too tongue.gif
enriquelee
post Nov 21 2022, 04:36 PM

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QUOTE(hafiez @ Nov 21 2022, 03:19 PM)
Can i change from PVR to ultibox without changing my package?

Got any lobang??
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According to their CS, you can.
enriquelee
post Nov 21 2022, 05:14 PM

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QUOTE(hafiez @ Nov 21 2022, 04:57 PM)
their CS ask me to change the package to the newer one. The thing is, when alter the pkg, the AOTG will be revised to two screens instead of 4.
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When I ask them can I upgrade to ultra box and remain as my old package (Super Pack Plus 3), they replied me ok.
enriquelee
post Nov 21 2022, 06:13 PM

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QUOTE(hafiez @ Nov 21 2022, 05:26 PM)
bila ni?
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Few weeks ago
enriquelee
post Nov 23 2022, 06:23 PM

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QUOTE(hafiez @ Nov 21 2022, 06:57 PM)
good to know. U called them or how?
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Yes, I called them 2 weeks ago, they say ok.
But today I whatsapp them to request for the switch, they reply me must change package. mad.gif
enriquelee
post Nov 23 2022, 11:34 PM

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QUOTE(hafiez @ Nov 23 2022, 07:53 PM)
yaaaa hahahaha

I kena the switch thingy via whatsapp. I guess kena call and trus apply lor…
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You mean you manage to remain your package via call to customer service?
enriquelee
post Nov 24 2022, 05:46 PM

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QUOTE(joshhd @ Nov 24 2022, 01:14 AM)
Different agent, different set of knowledge.
Try end conversation with that agent quickly (Ok, thanks, bye), and then connect to another live agent. Repeat this until you get a more competent agent that can assist on your enquiry. You can also try connect to different agent at different times of the day too.

Do share with us on the outcome.
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QUOTE(hafiez @ Nov 24 2022, 10:29 AM)
no, what i meant was, u shud’ve conclude with previous agent u spoke to.

Like josh said, i think different agent different set of knowledge.
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Ok, will try to do as suggested.

Btw, if I really have no choice but to opt for new package. What is the best package that suit me if I need the following channels in my package
1) AOD
2) Shuang Xing
3) AEC
4) Iqiyi
5) Quan Jia
6) HBO
7) Disney hotstar
8) Sports packages
9) Celestial movie
10) Hua Hee Dai
11) Cinemax
12) Nat Geo and National Geography
13) Animal Planet
14) EGG
enriquelee
post Nov 26 2022, 11:41 AM

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QUOTE(Qash-M @ Nov 24 2022, 07:04 PM)
Only Platinum.
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QUOTE(hafiez @ Nov 24 2022, 09:37 PM)
you login this page and u play around.

https://shop.astro.com.my/premium-pack-1/build?lead=new
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QUOTE(joshhd @ Nov 24 2022, 11:38 PM)
Basic channels on Astro (Primary Pack)
3) AEC
4) Iqiyi
5) Quan Jia
14) EGG


Movies
6) HBO
7) Disney hotstar
11) Cinemax


Sports
8) Sports packages

Chinese Favourites
1) AOD
2) Shuang Xing
9) Celestial movie
10) Hua Hee Dai


News & Documentaries
12) Nat Geo and National Geography
13) Animal Planet


Recommended option for you would be:
Premium Pack 1 (RM124.99 for 24m contract)


+ Chinese Favourites (+RM14.99)
+ News & Documentaries (+RM14.99)

Total = RM154.97 + 6% SST
Grand total = RM164.27/month (24 month contract)

Note: Separate add-ons (Chinese Favourites and News & Documentaries) does not have contract, which means you can remove them anytime you like.

All you need to know about the new Astro packs, are all here: https://forum.lowyat.net/index.php?showtopi...ost&p=105798853
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Thank you for all the reply.

Update from me, you can upgrade from PVR to Ultra box and stay remain with your old package. You just need to do it via 'billing service' not 'Box upgrade'
» Click to show Spoiler - click again to hide... «


They reply me as below when I request via 'Type 3"

To upgrade decoder, please visit https://product.astro.com.my/box and click Upgrade Now.
enriquelee
post Nov 26 2022, 12:41 PM

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QUOTE(hafiez @ Nov 26 2022, 12:37 PM)
do you get any confirmation by doing this action? or they will only contact u back?

im afraid they will request u to switch plans. because in Account page, there is upgrade box button. upon pressing the button, switching plans requirement popped up.

edit;

btw, my account already have 1 ultibox.

the box that i want to upgrade is the PVR box. im using to the multiroom pkg.
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When I click the upgrade link, there is no column for switching plan. And I have double confirm with them via whatsapp on the staying at current package is allowed.
enriquelee
post Nov 29 2022, 02:13 PM

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********
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QUOTE(hafiez @ Nov 26 2022, 12:58 PM)
ok, just contact them via whatsapp and they pointed me to the same page.

in that page, yes there is no popup button to switch packs. just need to wait whether they will actually contact us with confirmation.

the page im referring to just now is in the account page. in that page there is page to upgrade box tie to the smart card that we use.
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Has Astro contacted you for the free upgrade? Mine is still no news from them yet.
enriquelee
post Nov 30 2022, 06:03 PM

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QUOTE(hafiez @ Nov 29 2022, 10:13 PM)
not yet 😄
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Me too. Already more than 48 hours

enriquelee
post Sep 10 2023, 09:40 PM

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Would like to have the following in my astro subscription,
1) Disney hotstar
2) All chinese channels
3) All English movie channel (Except netfilx)

Sifus here, any suggestion for what package+add on shall I take up?

P/S: World cup /Euro cup time can purchase 1 time all matches package, right?
enriquelee
post Sep 13 2023, 09:41 AM

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QUOTE(joshhd @ Sep 12 2023, 11:28 PM)
Movies Pack (RM94.99 with 24mths contract auto renewal)
and add Chinese Favourites for RM14.99/month
Total RM109.98 + 6% SST = RM116.58 per month

Sometimes Astro might offer pay-per-view passes on some major sports events like the World Cup/Euro Cup and today, Rugby World Cup, where you just pay once to get channels access to that particular event until it ends.
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Thank you for the suggestion.

 

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