QUOTE(pgppl @ Aug 1 2018, 07:24 PM)
i am interested in FD. can you pm me. questions:
1) how much do you charge for shipping? i am from Penang.
2) is it easy to install? can normal plumber do it? instructions?
3) do you have any certification for genuine parts etc.? whatever else to back your claims? send it to me?
i was reading the water filter thread
https://forum.lowyat.net/topic/3615495/+2400.
i have one comment for you, you definitely want to get some certification to back your claims.
Without it I have to rely on trust that your system does what you say it does (for a good price).
The main reason I am inclined to believe you is because you argue with solid facts without any marketing bs and you sound like a proper water specialist/engineer i.e. not MLM saleman

if you are selling to the general public who have never heard of you before how will you convince them to trust you?
will they be willing to use your filter that they randomly found online for their family etc (no matter how cheap)?
would you do that?
just my 2 cents

1. Shipping is actually free
2. Yes, we have the manual on how to install it and any good plumber or even yourself would be able to do it. Quite easy to install, I would say the most difficult part is to drill a hole if required.
3. Yes, sure, can send the certification proof of the cartridges, please send your email.
As for certification, I agree it would be a good thing to have something. However, here's the issue, how to certify it? Ideally, you would do something like performance report from California, where they would take each and every contaminant that is listed, check against the filter, record initial concentration and final concentration of this contaminant etc. This certification is expensive as hell and very few brands do it. In fact, it is only done by brands that sell in California.
The certification must make sense. Like Aquaphor Malaysia, they took a sample of water and, passed it to a local lab, tested it, it passed all the tests and they concluded "well, it is now good to drink". However, what exactly do you test that way? What was the source of that water (maybe was taken from tap water, maybe bottled water, maybe pond water)? How old was the cartridges when it was tested? Now, of course, Aquaphor is a well known brand and I do not doubt the performance of the filter, but in my opinion, this particular test was completely useless.
The other way is to contaminate tap water with most "popular" contaminants, say lead, some bacteria, add some VOC to it and then bring this water to the lab, bring the system to the lab, test the water before, run it through the filter, test after. Do it all in independent lab.
We're planning to do exactly that.To be honest, the only real certifying body in water filter industry is NSF. But even then, most will just get NSF 42, because anything else is really expensive even for big companies (again, unless you intend to sell in California, pretty much no one does it). So having NSF (at least 42, disruptor itself also has 61) + very reputable manufacturers of all the parts, leaders of the industry who's reputation is flawless is the second best certification after "California type" certification of course.
Some systems though are very easy to test, RO for instance. Just measure the TDS and that's your rejection rate. Unfortunately for any non RO it becomes quite difficult to do meaningful test. This is not only for Fresca, but other systems out there, including Aquaphor, Coway and all other non RO systems except those sold in California (3M, Aquasan, but these do not get rid of bacteria).