Welcome Guest ( Log In | Register )

4 Pages < 1 2 3 4 >Bottom

Outline · [ Standard ] · Linear+

> Seeking comments on DHL Malaysia

views
     
TSjacky91
post Feb 9 2018, 04:59 PM

DJ
******
Senior Member
1,780 posts

Joined: Apr 2009

QUOTE(kopiPeng @ Feb 9 2018, 04:58 PM)
DHL ecom need certain volume only they will entertain u. average 10 parcel a day.

moreover their coverage not as good as poslaju.

If you doing international business then can go for DHL.

if local, then better use Poslaju only because coverage is whole Malaysia and their service is quite ok la... so far so good
*
weird, they didn't mention anything about the volume though hmm.gif

poslaju need to open account and deposit money isn't it?
kopiPeng
post Feb 9 2018, 05:05 PM

★ Xiaomi VIP ★
*******
Senior Member
2,548 posts

Joined: Aug 2008
QUOTE(jacky91 @ Feb 9 2018, 04:59 PM)
weird, they didn't mention anything about the volume though hmm.gif

poslaju need to open account and deposit money isn't it?
*
The last time i asked is they initial launch their DHL ecom package, got min volume. (around 1 year back not sure they got change anot)

DHL also need open account but few days gaodim. not sure about deposit thou (last time PIC told me no need deposit).

Yes. Poslaju need open account and 1k deposit (whole process 2-4 weeks).

Ohya. another thing that hold me back is DHL dint provide those plastic flyer bag.. need self buy. $$$ also
beeMay
post Feb 9 2018, 05:40 PM

Dr
****
Junior Member
647 posts

Joined: Jun 2016
QUOTE(jacky91 @ Feb 9 2018, 03:43 PM)
yaya DHL eCommerce
i used it once for personal usage, ask them to come pick up, bloody hell... late for a freaking week!

dun dare to use it for biz anymore
*
really?? i used it for personal and office, they postman pickup on time jer

TSjacky91
post Feb 9 2018, 05:54 PM

DJ
******
Senior Member
1,780 posts

Joined: Apr 2009

QUOTE(kopiPeng @ Feb 9 2018, 05:05 PM)
The last time i asked is they initial launch their DHL ecom package, got min volume. (around 1 year back not sure they got change anot)

DHL also need open account but few days gaodim. not sure about deposit thou (last time PIC told me no need deposit).

Yes. Poslaju need open account and 1k deposit (whole process 2-4 weeks).

Ohya. another thing that hold me back is DHL dint provide those plastic flyer bag.. need self buy. $$$ also
*
well yea... haha! DHL no provide flyers sad.gif

Poslaju duno got change policy or not... i dun really wanna deposit so much there... and wat the heck? proces took 2 - 4 weeks? o.o!

QUOTE(beeMay @ Feb 9 2018, 05:40 PM)
really?? i used it for personal and office, they postman pickup on time jer
*
what courier you use? i might give them another chance... since i got free credit.
teehk_tee
post Feb 9 2018, 05:58 PM

ไม่เป็นไร
*******
Senior Member
5,363 posts

Joined: Apr 2005
From: กรุงเทพมหานคร BKK

QUOTE(jacky91 @ Feb 9 2018, 02:39 PM)
Hey guys! Will be signing up a new courier service soon, so far DHL macam not bad (multiple drop off points and international brand)

However, before proceeding, would like to know the reviews.. anyone used them to send/receive package before?

Punctual?

How is the service? Easily contact with Customer Service?
*
not recommended for light users/bulk sender/ulu area.

if like that best use either Skynet/Gdex/Taqbin (Taqbin use GDEX for areas out of coverage and their rates are cheaper than GDEX direct)
yadea
post Feb 9 2018, 07:07 PM

Getting Started
**
Junior Member
127 posts

Joined: Aug 2010


People send package to me via DHL before. Dont drop letter to say fail, dont call, nothing. I call and ask for redelivery few times also never deliver. End up i go there to self collect. They tell me self-collection time is between what to what. I said nobody called me. I have to keep calling to find out what happen to my package. Email them to complain and they keep taichi and say not them to report to.

Total boycott after that.

This post has been edited by yadea: Feb 9 2018, 07:08 PM
TSjacky91
post Feb 9 2018, 07:11 PM

DJ
******
Senior Member
1,780 posts

Joined: Apr 2009

QUOTE(yadea @ Feb 9 2018, 07:07 PM)
People send package to me via DHL before. Dont drop letter to say fail, dont call, nothing. I call and ask for redelivery few times also never deliver. End up i go there to self collect. They tell me self-collection time is between what to what. I said nobody called me. I have to keep calling to find out what happen to my package. Email them to complain and they keep taichi and say not them to report to.

Total boycott after that.
*
thanks for the input! will take into consideration!
yadea
post Feb 9 2018, 07:16 PM

Getting Started
**
Junior Member
127 posts

Joined: Aug 2010


Note that based on my experience, calling them, they will keep taichi to other department where u have to call them urself. Same as emails. Funny thing is they dont leave delivery failure cards and they even confirmed it when I asked but they said the rider is supposed to call u, in which I didnt receive a call. Send complain emails and I think no response apart from u send to wrong department. Please contact at xxx@dhl.con.my and same thing happens when I email that department.

So I'll say their bad at handling customers.
TSjacky91
post Feb 9 2018, 07:17 PM

DJ
******
Senior Member
1,780 posts

Joined: Apr 2009

QUOTE(yadea @ Feb 9 2018, 07:16 PM)
Note that based on my experience, calling them, they will keep taichi to other department where u have to call them urself. Same as emails. Funny thing is they dont leave delivery failure cards and they even confirmed it when I asked but they said the rider is supposed to call u, in which I didnt receive a call. Send complain emails and I think no response apart from u send to wrong department. Please contact at xxx@dhl.con.my and same thing happens when I email that department.

So I'll say their bad at handling customers.
*
well.. some of them do that.. doh.gif

anyway, juz found out EasyParcel can drop off the parcels at the courier's branch! might juz go with that
ar188
post Feb 9 2018, 07:20 PM

Look at all my stars!!
*******
Senior Member
9,206 posts

Joined: Jun 2006
QUOTE(jacky91 @ Feb 9 2018, 02:50 PM)
GDex i tried using last night, sent 3 items, 1 received by customer and another 2 still pending... and also, online review for GDex kinda bad hmm.gif

DHL currently got promo, the delivery rate RM7 (haven't include GST).. thus attracting me, cause international brand haha
of course bro, got bubble wrap haha
*
what item so cheap rm7 by dhl? hmm.gif
TSjacky91
post Feb 9 2018, 07:25 PM

DJ
******
Senior Member
1,780 posts

Joined: Apr 2009

QUOTE(ar188 @ Feb 9 2018, 07:20 PM)
what item so cheap rm7 by dhl? hmm.gif
*
they say promo now

items below 2kg RM7

within peninsular
ar188
post Feb 9 2018, 07:27 PM

Look at all my stars!!
*******
Senior Member
9,206 posts

Joined: Jun 2006
QUOTE(jacky91 @ Feb 9 2018, 07:25 PM)
they say promo now

items below 2kg RM7

within peninsular
*
oic, wah so aggressive now

me long time dhl account 15years, but only deal with international shipments. thats why never heard before rm7 shipment. biggrin.gif

TSjacky91
post Feb 9 2018, 07:42 PM

DJ
******
Senior Member
1,780 posts

Joined: Apr 2009

QUOTE(ar188 @ Feb 9 2018, 07:27 PM)
oic, wah so aggressive now

me long time dhl account 15years, but only deal with international shipments. thats why never heard before rm7 shipment.  biggrin.gif
*
it is the dhl ecom package though
ar188
post Feb 9 2018, 07:44 PM

Look at all my stars!!
*******
Senior Member
9,206 posts

Joined: Jun 2006
QUOTE(jacky91 @ Feb 9 2018, 07:42 PM)
it is the dhl ecom package though
*
oic. not bad. but do you need to commit the volume? like every month need how many shipments?
TSjacky91
post Feb 9 2018, 08:02 PM

DJ
******
Senior Member
1,780 posts

Joined: Apr 2009

QUOTE(ar188 @ Feb 9 2018, 07:44 PM)
oic. not bad. but do you need to commit the volume? like every month need how many shipments?
*
not to my knowledge though hmm.gif

they didn't mention anything about that
rjb123
post Feb 9 2018, 09:03 PM

Regular
******
Senior Member
1,820 posts

Joined: May 2010
From: Kuala Lumpur


QUOTE(ar188 @ Feb 9 2018, 07:44 PM)
oic. not bad. but do you need to commit the volume? like every month need how many shipments?
*
I think it’s a new Service by DHL .. I saw recently also in Mailboxes etc they have DHL ecommerce shipping which is quite cheap inside MY.

I guess they have a somewhat separate network from DHL Express international side
TSjacky91
post Feb 9 2018, 09:28 PM

DJ
******
Senior Member
1,780 posts

Joined: Apr 2009

QUOTE(rjb123 @ Feb 9 2018, 09:03 PM)
I think it’s a new Service by DHL .. I saw recently also in Mailboxes etc they have DHL ecommerce shipping which is quite cheap inside MY.

I guess they have a somewhat separate network from DHL Express international side
*
however, according to some of the comments, it makes me think again... their coverage is not as wide as PosLaju

hmm.gif
beeMay
post Feb 9 2018, 09:58 PM

Dr
****
Junior Member
647 posts

Joined: Jun 2016
QUOTE(jacky91 @ Feb 9 2018, 05:54 PM)
well yea... haha! DHL no provide flyers sad.gif

Poslaju duno got change policy or not... i dun really wanna deposit so much there... and wat the heck? proces took 2 - 4 weeks? o.o!
what courier you use? i might give them another chance... since i got free credit.
*
I use poslaju..
it could be area as well..maybe your area is quite outskirts
TSjacky91
post Feb 10 2018, 12:46 AM

DJ
******
Senior Member
1,780 posts

Joined: Apr 2009

QUOTE(beeMay @ Feb 9 2018, 09:58 PM)
I use poslaju..
it could be area as well..maybe your area is quite outskirts
*
Taylor's University Lakeside Campus... hahah!

Anyway, since now I found out they got drop off option, I prefer using that..
VeeJay
post Feb 12 2018, 09:20 AM

Look at all my stars!!
*******
Senior Member
3,845 posts

Joined: Aug 2005


QUOTE(jacky91 @ Feb 9 2018, 09:28 PM)
however, according to some of the comments, it makes me think again... their coverage is not as wide as PosLaju

hmm.gif
*
As them about ODD (on demand delivery), customers will get alert on sms, while the courier does his pickup and also customer has the option to reschedule online with various option). These are for B2C services

4 Pages < 1 2 3 4 >
Bump Topic Add ReplyOptions New Topic
 

Change to:
| Lo-Fi Version
0.0181sec    0.59    5 queries    GZIP Disabled
Time is now: 4th December 2025 - 07:54 PM