yes, that is their current billing design.

i did dispute before when first gotten pbb card. can request to get back the cb for partial-statement cycle.

in your case, you need to wait until 6 September statement, then request for cb adjustment.

19 Jul - 6 Aug = RMxx earned cb
7 Aug - 6 Sep = RMyy earned cb

you might get max RM30 cb on 6 Sep statement, but you can request the earned RMxx cb for period between 19 Jul - 6 Aug.




i am same case as yours.

i already earned max RM30 cb (spent exactly RM600), but no statement generated on 4 Aug. CS advised me to wait until 4 Sep, then they will submit to mgmt to review.

reason is simple: to prevent fraud claims.

if i made the claim and gotten RM30 now, then no spending until 4 Sep statement, i will still get RM30 cb without spending anything (5 Aug - 4 Sep).

so, they need to make sure I do spend in this period before they can calculate the split between partial-cycle (RMxx cb) vs full-cycle (RMyy cb).


now, i've made total rm600 (partial cycle)+600 (full cycle), waiting for 4 Sep statement (get max RM30 cb) before i request for cb adjustment of additional RM30 for partial-cycle.

This post has been edited by cybpsych: Aug 13 2018, 04:39 PM

this is provided i wait for 4 Sep statement and get the usual monthly cb.

problem is, i am making the claim now to get back RM30 ...... IF i dont do anything, i will get another RM30 on 4 Sep, which is not proper.

yep, yours is another scenario that i noticed for my older supp cards.


i suspect this behavior is dependent on total days between approval date vs statement date.

i noticed 2 of my supp cards immediately get statement-ed (partial-cycle) following existing statement cycle. <-- later i might call CS to find out the approval date to compare.

the recent 2 new supp cards, didnt get statement-ed (partial-cycle). for these cards, total 17 days from approval till (supposed) 4 Aug statement, which didnt happen.

probably >21days would get statement-ed. anything lesser would need the next cycle.

**just counted all my cards, it need at least 22 days between approval vs statement date to get it statement-ed.

This post has been edited by cybpsych: Aug 13 2018, 08:52 PM

from my past experiences, u need to go to branch. it's faster and easier to sort it out at one go.

yes, me too. but i took the effort to go anyway. 1 time pain and inconvenience but monthly, it's manageable easily by yourself isntead of waiting eStatement.

my case. supp cardholder. they need fingerprint verification.

principal can't do anything because PBe is tied to the individual.

same for me. brought them along, open BSA, open PBe, link card to PBe, then kaotim all.

already asked and answered many n-th times.

yes you can terminate either quantum card.

PB Privileges @ Traveloka [ PBB | T&Cs ]

that's what is communicated.

how bank treats the combo/dual-cards could be different. e.g. Maybank 2 Cards (cannot terminate either card) or PBB Quantum (can terminate either card)