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 tenda ac18, who got firmware

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laytiong
post Dec 8 2018, 09:25 AM

p3wns noobies for bfast, lunch and dinner
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QUOTE(hong6002 @ Dec 8 2018, 07:45 AM)
Dear sifus,

I've recently purchased a tenda ac18. I followed all the instructions in installing the router, but it can't connect to my unifi internet. In the tendawifi connection status page, it keeps on showing "connecting". Anyway to resolve this?

I am using the stock firmware only. The router detect my internet connection as DHCP.
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reset router and use the connection setup wizard if you are not familiar with manual setup. did u connect router to correct LAN port on BTU?
laytiong
post Dec 10 2018, 05:01 PM

p3wns noobies for bfast, lunch and dinner
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Senior Member
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QUOTE(hong6002 @ Dec 10 2018, 10:21 AM)
Ya, my setup is correct because whenever I connect the BTU to the existing unifi D-link router, its working fine, but whenever I unplugged the D-link router and connect to tenda router, then connection can't be established and kept showing "connecting".

Called technical support, but no response  :angry:

Is it by any chance the router is faulty?
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are you using the right msian firmware version? if yes if you run the wizard it will ask u to choose if u have unifi or maxis fiber and then asks u to key in username and password.

u can refer to earlier replies on the correct msian version of the firmware.
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