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 Easy TV not working

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TSBstfrk
post Jan 13 2018, 01:43 PM, updated 8y ago

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Hi everyone

I am hoping someone can help me with this issue. I've attached a photo of the notice they're giving me. It looks like I need to input a code or something.

BTW, I'm using a evpad plus.

Thanks in advance for the help.

This post has been edited by Bstfrk: Jan 14 2018, 12:55 PM
danielSinclair
post Jan 13 2018, 01:45 PM

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what is easy TV? an apps or a tv?🤔
FusionXY
post Jan 13 2018, 01:46 PM

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QUOTE(Bstfrk @ Jan 13 2018, 01:43 PM)
Hi everyone

I am hoping someone can help me with this issue.  I've attached a photo of the notice they're giving me.

Thanks in advance for the help.
*
Kindly contact EVPAD Customer Service via WeChat.
WeChat ID --> ievpad <-- WeChat ID
FusionXY
post Jan 13 2018, 01:47 PM

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QUOTE(danielSinclair @ Jan 13 2018, 01:45 PM)
what is easy TV? an apps or a tv?🤔
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EASY TV is an App for EVPAD.
Only EVPAD Machine can run this App.
TSBstfrk
post Jan 13 2018, 01:47 PM

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QUOTE(danielSinclair @ Jan 13 2018, 01:45 AM)
what is easy TV? an apps or a tv?🤔
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An app for my TV box.
TSBstfrk
post Jan 13 2018, 01:49 PM

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QUOTE(FusionXY @ Jan 13 2018, 01:46 AM)
Kindly contact EVPAD Customer Service via WeChat.
WeChat ID --> ievpad <-- WeChat ID
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Thank you!! Hopefully they will fix it.
FusionXY
post Jan 13 2018, 01:52 PM

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QUOTE(Bstfrk @ Jan 13 2018, 01:49 PM)
Thank you!! Hopefully they will fix it.
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You're welcome.

How long have you been using this EVPAD TV Box?

You can contact the Customer Service via WeChat ievpad or contact your dealer that you purchased from.
TSBstfrk
post Jan 13 2018, 01:57 PM

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QUOTE(FusionXY @ Jan 13 2018, 01:52 AM)
You're welcome.

How long have you been using this EVPAD TV Box?

You can contact the Customer Service via WeChat ievpad or contact your dealer that you purchased from.
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I've only used the EVPAD for a month and this is the 2nd time this happened. I did bring it to the dealer but, going back there is just a hassel....so, I figure I'd post it here and see if someone has a fix.
FusionXY
post Jan 13 2018, 02:01 PM

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QUOTE(Bstfrk @ Jan 13 2018, 01:57 PM)
I've only used the EVPAD for a month and this is the 2nd time this happened.  I did bring it to the dealer but, going back there is just a hassel....so, I figure I'd post it here and see if someone has a fix.
*
You did exchange warranty?
Exchange the set within the 1 year warranty period.

Maybe you can send by Pos Laju.

Thanks.
TSBstfrk
post Jan 13 2018, 02:07 PM

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QUOTE(FusionXY @ Jan 13 2018, 02:01 AM)
You did exchange warranty?
Exchange the set within the 1 year warranty period.

Maybe you can send by Pos Laju.

Thanks.
*
No exchange. ..he kept my box for a couple days to fix. Not sure what he did but it worked for a few days until today.
FusionXY
post Jan 13 2018, 02:11 PM

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QUOTE(Bstfrk @ Jan 13 2018, 02:07 PM)
No exchange. ..he kept my box for a couple days to fix.  Not sure what he did but it worked for a few days until today.
*
I think you should ask for exchange.

Or you can contact the EVPAD CS on WeChat. See what they do for you.

PM me which dealer you bought from.
Thanks.
OCMAX
post Jan 13 2018, 02:49 PM

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Nothing wrong with the box. make sure your unit is bought from Malaysia Authorized dealer.

These message is normal if you this is your first time you bought the box. They has to verify your Mac address to enable your used for EasyTV app.

My Evpad plus about 2 months old. Haven't face this problem before.

note: If your unit mac address being Blocked by Evpad it will show as per the pic

SERVICE BLOCKED

This post has been edited by OCMAX: Jan 13 2018, 08:25 PM
TSBstfrk
post Jan 14 2018, 04:00 AM

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QUOTE(OCMAX @ Jan 13 2018, 02:49 AM)
Nothing wrong with the box. make sure your unit is bought from Malaysia Authorized dealer.

These message is normal if you this is your first time you bought the box. They has to verify your Mac address to enable your used for EasyTV app.

My Evpad plus about 2 months old. Haven't face this problem before.

note: If your unit mac address being Blocked by Evpad it will show as per the pic

SERVICE BLOCKED
*
Everything is good now. I've contacted the EVPAD cs on wechat and they resolved the situation.
FusionXY
post Jan 14 2018, 08:44 AM

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QUOTE(Bstfrk @ Jan 14 2018, 04:00 AM)
Everything is good now.  I've contacted the EVPAD cs on wechat and they resolved the situation.
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If you ran into any other problems then you may contact the EVPAD CS via WeChat.

Have a nice day.
Thanks.
sgpdsmss
post Jan 14 2018, 08:49 AM

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QUOTE(Bstfrk @ Jan 13 2018, 01:43 PM)
Hi everyone

I am hoping someone can help me with this issue.  I've attached a photo of the notice they're giving me.  It looks like I need to input a code or something.

BTW,  I'm using a evpad plus.

Thanks in advance for the help.
*
Pls hide your box Mac ID...to prevent having service block msg
people can make clone base on your Mac ...


thanks ..
linkingLine P
post Aug 22 2019, 10:40 PM

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QUOTE(Bstfrk @ Jan 13 2018, 02:43 PM)
Hi everyone

I am hoping someone can help me with this issue.  I've attached a photo of the notice they're giving me.  It looks like I need to input a code or something.

BTW,  I'm using a evpad plus.

Thanks in advance for the help.
*
A new upgrade APP had imstead it! it's sature Live ! you can download it at TV STORE!
linkingLine P
post Sep 9 2019, 10:37 PM

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QUOTE(danielSinclair @ Jan 13 2018, 02:45 PM)
what is easy TV? an apps or a tv?🤔
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A APP of evpad!
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