i encounter a lot issue with MAXIS fiber on foreign site especially china site.
hhwuliu.com (china server)
prouter.com (china server)
hoyoyo.com (HK Server) very slow.
taobao.com
Tmall.com

no movie's too.
https://123movieshub.to/

Ping response:
Microsoft Windows [Version 10.0.16299.192]
© 2017 Microsoft Corporation. All rights reserved.

C:\Users\minipc>ping prouter.com

Pinging prouter.com [121.41.120.103] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 121.41.120.103:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Trace:

C:\Users\minipc>tracert 114.215.202.102

Tracing route to 114.215.202.102 over a maximum of 30 hops

1 3 ms 6 ms 3 ms RT-AC55UHP-E94C [192.168.1.1]
2 3 ms 3 ms 5 ms 121.122.94.1
3 * * * Request timed out.
4 11 ms 12 ms 105 ms 58.71.243.49
5 11 ms 35 ms 10 ms 58.71.244.246
6 11 ms 11 ms 11 ms 58.71.241.21
7 * * * Request timed out.
8 * * * Request timed out.
9 10 ms 12 ms 11 ms 172.22.144.134
10 * * * Request timed out.
11 * * * Request timed out.
12 12 ms 11 ms 50 ms 172.22.144.150
13 130 ms 21 ms 20 ms ae-6.r20.kslrml02.my.bb.gin.ntt.net [203.78.193.17]
14 548 ms 479 ms 645 ms ae-11.r30.tokyjp05.jp.bb.gin.ntt.net [129.250.2.25]
15 331 ms 566 ms 400 ms ae-10.r27.tokyjp05.jp.bb.gin.ntt.net [129.250.2.156]
16 * * * Request timed out.
17 * * * Request timed out.
18 * 161 ms 163 ms 202.97.94.181
19 171 ms * * 101.95.120.117
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * 175 ms * 114.215.202.102
29 * * * Request timed out.
30 176 ms * 175 ms 114.215.202.102

Trace complete.

C:\Users\minipc>

Trace Taobao:

C:\Users\minipc>tracert taobao.com

Tracing route to taobao.com [140.205.220.96]
over a maximum of 30 hops:

1 4 ms 3 ms 3 ms RT-AC55UHP-E94C [192.168.1.1]
2 5 ms 5 ms 4 ms 121.122.94.1
3 * * * Request timed out.
4 13 ms 13 ms 25 ms 58.71.243.49
5 11 ms 11 ms 13 ms 58.71.244.246
6 12 ms 11 ms 11 ms 58.71.241.21
7 * * * Request timed out.
8 * * * Request timed out.
9 12 ms 11 ms 11 ms 172.22.144.134
10 * * * Request timed out.
11 * * * Request timed out.
12 357 ms 526 ms 375 ms 172.22.144.150
13 18 ms 20 ms 18 ms ae-6.r20.kslrml02.my.bb.gin.ntt.net [203.78.193.17]
14 18 ms 20 ms 20 ms ae-1.r21.kslrml02.my.bb.gin.ntt.net [129.250.7.43]
15 19 ms 18 ms 18 ms ae-6.r21.sngpsi07.sg.bb.gin.ntt.net [129.250.3.51]
16 19 ms 19 ms 18 ms ae-7.r20.sngpsi07.sg.bb.gin.ntt.net [129.250.3.74]
17 193 ms 195 ms 193 ms ae-1.r25.osakjp02.jp.bb.gin.ntt.net [129.250.2.67]
18 193 ms 193 ms 191 ms ae-21.r00.osakjp02.jp.bb.gin.ntt.net [129.250.5.47]
19 246 ms 246 ms 247 ms 219.158.39.193
20 290 ms 262 ms 263 ms 219.158.113.126
21 250 ms 247 ms 248 ms 219.158.113.105
22 358 ms 347 ms 346 ms 139.226.204.18
23 347 ms 348 ms 347 ms 139.226.203.70
24 * * * Request timed out.
25 104 ms * 187 ms 140.205.50.226
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.





But which i have no issue using MAXIS 4g connection but with fiber i can't.
can i cancel it ?

speed test result:
http://www.speedtest.net/my-result/6953907614


This post has been edited by SonnyCooL: Jan 11 2018, 02:59 AM

I hope your issue will get solved soon. I'm planning to get maxis fibre as well coz I'm already a mop user since a long time ago. But issues like this really makes me think more than twice before signing the 2 freaking years of contract.

Tested with UniFi.

Hi,

upon checking with the case reference number given, matter currently it's in investigation .We have updated the above details in the case reference for our support team reference .
You will be reverted once checking is done.

TQ

cool ...
btw can i ask which planet you guy operate in ?
according to Technical support i contacted and the one who Create me this report : C19822219, PROMISE and Guaranty some one WILL contact me in 48 hour which suppose be start 11/01/2018 2-3am (if u want i can pull out our conversation record for exact time), cause i believe we do live in two different planet as our TIME and PROMISE + Guaranty means totally different with you guy.

Do you mind enlighten me to prevent any misunderstanding in the future.
thanks

LOL...

I wonder what's your previous ISP?

I will just say what I experienced with Maxis for the past year. Before that, everything works just fine. If my memory served me correctly, since the beginning of last year, Maxis begin throttling FTTH during peak hours on weekdays. It was ok on weekends, thus came the suspicion of throttling.

Maxis will release all available bandwidth around 2AM everyday on weekday. All my torrents finished when I woke up even though they were like limited to 100kB/s when I added them during peak hours.

Previously on tmnet unifi with have some small issue but recover times is fast .....
But for maxis which i sign up till today, i don't even have one day smooth streaming on 123movies ...

AFAIK, only youtube works fine all the time. Other streaming site, so-so. Have you tried on weekends or between 2-8AM?

The only thing that makes me happy with all this throttling is that I get 100-120ms when playing wangzhe on FTTH. Even friends on unifi struggle to get such ping. The bad is when you wanna download updates for phones etc, it can be painfully slow.

I was in the middle of the night, mostly 2-6am ..... But ...

is 3am and still same shit ....

Im a new subscriber (about a month now). So far for me Maxis Fibre has been good. I get almost constant 30mbps with fibre. with 4g, depends where im at. at office i get a bit slower like 20-25. but at home getting full 30mbps.

Have you called the maxis experts and tell them about your problem?

Have to change isp

If the noc don't want to change bgp routing

now morning my father fail to watch his kodi series n documentary, me fail to watch all my series ......

Maxis how now ?
do we need to escalate this issue to /Kopitiam to get Maxis attention again ?

Just lodge a report to MCMC and they will solve your problem. If they failed to do so, they have to come out with an answer which satisfies the customer's needs. If you're not happy with the solution, you can bargain for more goodies.

yes already report and MCMC ask me to take all report number and record every single conversation .......