Hi all,

I just received my new home 2 weeks ago.
Yesterday i did 100 % tile checking and found that there are quite some hollow wall tiles (15 pcs in kitchen, 17 pcs in master toilet, 13 pcs in other toilets) and floor tiles (7 pcs total). I can feel that some hollowness is minor, while a few particularly are very major, almost one edge of the tiles sound hollow.

I am going to submit the defect list for rectification by today. Not sure how will they be judging the complaints i lodged, and whether they will be replacing every pcs that i reported. Once replacement is confirmed, i think definitely they will hack the affected area and i feel heart pain to have my new home undergoing this process.

Questions is: can replacement be done only on the affected tiles ? Will the adjacent OK tiles be affected pulak after replacing the NG tiles ? Can i just leave the tiles with minor hollowness without problems?

Thankss

I bet they will say, cement behind tiles not suppose to be full solid to avoid crack due to expansion.

Yes, replacement can be done only on affected tiles. Just mark every single tiles that you are not satisfied with and see if they agree or not.

I just got my new home, and so many tiles on the wall and floor has hollowness. We had a professional inspector to inspect. The developer says 'hollowness is not a defect' then claims that its not a big percentage of hollowness so they are not going to do anything about it.

"We dnt hv such complain on tile tear off due to small holloness..."

After requesting to write a letter black n white about they will undertake and repair if something happens after the DLP period, since he verbally said he would, contractor and developer now push back n forth.

Any suggestion for this?? HELP!

For the price of the inspector or even cheaper..
Buy back at own expense a few boxes of the same tiles (buy some spares according to how many you expect to be a problem) so even if it fails at >2 years DLP you just need to find someone to do the tile replacement. No worries about cannot find tile because old model etc..as the replacements are sitting in your house already.

No one wants to be responsible for these after DLP as main con already get paid in full upon DLP expiry. Developer and you >DLP they only responsible for structural warranty (ie building wont collapse) ONLY, cosmetics like tiles will not be covered as this is not structural problem, according to the SNP they only liable up to the DLP expiry period for cosmetics, surely they will never issue you such letter.

This post has been edited by ceo684: Feb 5 2021, 01:44 PM

Put some forces/hit purposely on the hollow tile(s) until it crack, then ask developer fix it because it just crack like that

Q1: Can replacement be done only on the affected tiles?
A: Yes.

Q2: Will the adjacent OK tiles be affected pulak after replacing the NG tiles?
A: No, it will not be affected if the remedial work is carried out properly.

Q3: Can i just leave the tiles with minor hollowness without problems?
A: Assuming the hollow sound is very soft, you may then leave it as it is.

Statement: The developer says 'hollowness is not a defect'
According to UBBL, any defect, imperfection, shrinkage or any other fault that may appear due to materials or workmanship not in accordance with the contract, repair work shall be carry out by contractor at their own cost.

Please speak to them again about your problem. Take note, an official complaint must be filed for record purpose.

If the contractor give me this excuse, I will ask them to change all the good ones and make it hollow as well

And to TS, tile can be hacked separately. I just learned about this when the contractor did the defect rectification works for my house. Like you too, the is almost 15-20 of my 2x2 tiles were hollow. And that is only on ground floor

Download Qlassic “Standard Pembinaan” from CIDB and show to them that hollowness/delamination of floor is considered a defect. Ask them to rectify, or failure to do so you will rectify yourself and reimburse from them (in pursuant to your SPA).