Can this case be reported to skmm?
Hotlink data charges problem
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 Jan 17 2018, 05:29 PM
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#21
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Junior Member
58 posts Joined: Dec 2017 
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Jan 17 2018, 05:30 PM
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#22
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(Theoutspokenguy @ Jan 17 2018, 03:06 PM) They already limit rewards on old plan . I think so too   |
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Jan 17 2018, 05:34 PM
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#23
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(ryder_78 @ Jan 17 2018, 02:41 PM) Perhaps it is normal for every user of this old Hotlink plan? The same thing happened to me as my credit was reducing bit by bit even though my data was off. The Hotlink Customer lady on the phone cannot give any reason on this. I even went to the extent to complained to MCMC but there is insufficient evidence to suggest that Hotlink is stealing customers' data so no action was taken. i hate uprage to the new FAST PLAN because there is no V365.The missing credit or unnecessary charging of data does not happen with the new Hotlink Plan (Hotlink Fast). I am on this plan for about 5 or 6 months now but there are some disadvantages with this plan too. Well, nothing is perfect. Perhaps Hotlink wants all users to upgrade to the new Hotlink Fast plan by causing all this nuisance to users that are still on the old Hotlink plan. |
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Jan 17 2018, 11:06 PM
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#24
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58 posts Joined: Dec 2017
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today total charges rm0.70
 
This post has been edited by davykids: Jan 17 2018, 11:48 PM |
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Jan 17 2018, 11:08 PM
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#25
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58 posts Joined: Dec 2017
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i can sure this not phone problem,this hotlink problem.
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Jan 17 2018, 11:52 PM
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#26
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Junior Member
58 posts Joined: Dec 2017
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Jan 18 2018, 03:27 PM
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#27
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(ryder_78 @ Jan 18 2018, 08:49 AM) You can surely report. I've put in the report earlier last year. As I mentioned earlier, there is no clear evidence on Hotlink's part so no action was taken. An email from MCMC(SKMM) will be sent to you on the outcome or their investigation result to close the case about 1+ month from the date you open it. Before that, you might receive a call from a Hotlink officer asking you on the problems you are facing, just like I did. Most likely it won't help with anything. Then you upgrade to Hotlink Fast? or cut ?This problem is not the phone, and my cell phone is used local, my home area is no have 4G line, when use the data is very too slow, so I did not to buy data pass. |
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Jan 18 2018, 03:29 PM
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#28
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(Xnet @ Jan 18 2018, 10:23 AM) How to check data balance using code? Hotlink RED app or login your account number website. |
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Jan 18 2018, 04:27 PM
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#29
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(Xnet @ Jan 18 2018, 03:42 PM) No short codes? if you check your e-statement at Hotlink app, the TAC number will sms to you ! |
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Jan 18 2018, 11:29 PM
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#30
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(Xnet @ Jan 18 2018, 06:28 PM) Prefers short codes not app *100#>>>internet passes>>>internet passes status |
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Jan 18 2018, 11:31 PM
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#31
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(ryder_78 @ Jan 18 2018, 05:54 PM) Very busy today at work. Taking a little time off to reply your post. Thank you for your replyBasically I have upgraded to Hotlink Fast. I know the problem is not your phone or the settings. It's the plan. Since i upgraded to Hotlink Fast, all this nuisance of additional charges and your credit missing bit by bit every week did not happen anymore. You can try putting in your case to SKMM(MCMC) and see for yourself if it will help in any way. During my time when I complained on this matter, there is no monthly statement whatsoever, not a single trace of evidence for me to present to SKMM. Since you now have the monthly statement with the Red apps, perhaps chances are higher for you to gain something if you put your case in? |
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Nov 5 2018, 07:41 PM
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#32
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Junior Member
58 posts Joined: Dec 2017
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what happen the GPRS charge problem is come again, I try check my hotlink e-statement from 28 oct the GPRS charge problem is come to my hotlink acc.
Hotlink please tell me lah what can i do ? The account has been in normal use for several months. Recently this charges amount problem has again . Why do I have to pay for it every time I don’t use it... @Hotlink This post has been edited by davykids: Nov 5 2018, 07:49 PM Attached thumbnail(s) 
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Nov 8 2018, 01:45 PM
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#33
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Junior Member
58 posts Joined: Dec 2017
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Nov 17 2018, 02:16 AM
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#34
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Junior Member
58 posts Joined: Dec 2017
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QUOTE(PowerSlide @ Nov 13 2018, 09:15 PM) change to 2G or 3G in setting, won't eat your credit anymore when you have this promblem, dont worry just PM hotlink !been so long still maxis does absolutely nothing  The answer from hotlink is to suggest we need upgrade the hotlink plan. |
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