Hi Guru / sifu sifu sekalian
please spend some time to read this. i know it is too long
i m newbie work for grab driver. need your advise and expertiese here.
I am completely sad and helpless on recent bad cases happened on me.
i started working as grab driver in 12 July which a brand new honda city 2018.
At 1st. i doing slowly. so each day i only pickup one or two customer and my DR driver rating is 5star.
at the third day. I fetched a group of banglas ppl in bukit minyak industrial park. they are extremely smelly because they just went out from company. they use my grab service and talking very loud in their language. one of them even took a marry brown chicken and start eating at my car. so i decided to tell him in politely that he should not take the food in the car. bangla reply "okay no problem" and he stop eating.
surprise!!!!! when the next day i wake up. my rating was drop from 5 star to 4 star.
so total 4 customer since 12 July.
12 july - 1 customer - 5star
13 july - 1 customer - 5star
14 july - 2 customer - 6star (one give 5 star and bangla give 1 star i assume)
my rating (16/20)*5 = 4 star.
[attachmentid=9919868]
so the 4th days. i fetch another 6 customer. and my driver rating go back to 4.5 star.
12 july - 1 customer - 5star
13 july - 1 customer - 5star
14 july - 2 customer - 6star (one give 5 star and bangla give 1 star i assume)
15 july - 6 customer - 29star (all 5 start one 4 star)
DR 4.5 Star
so i receive email about my weekly review.
[attachmentid=9919874][attachmentid=9919881][attachmentid=9919876]
QUESTION
1. What is partner rating, is that mean customer passenger give a rate to me? from photo is 4.78 but my DR rating is 4.5
2. why my brake and acceleration so high?
3. how they calculate brake and acceleration
4. if i open the "my destination" but no customer, the brake and acceleration rate including?
5. can i log complaint to Grab to help to clear my DR?
1. 4.78 is average all driver rating, u re still below 100 passenger rating. so dont worry so much, grab wont care
2. dont care this part, just a number.. doesnt reflect ur incentive or earning
3. based on gps
4. no, without passenger on board nothing is counted.
5. u can give bad feedback for the passenger after ride. but wont clear ur DR, drive more ur DR will go up dont worry