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 Grab Driver Discussion V4, Info and FAQ

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syaaron
post Dec 23 2017, 11:13 PM

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QUOTE(goldgoatboy @ Dec 23 2017, 06:59 PM)
Driven but kena suspended because of the fcking gs picked up earlier.

While fetching 1st passenger to his location then tiba2 got 2nd bookong come in. Jist whack bevause its rm6.

Because arrival the lady who made 3rd party booking already ask 'are you dropping my son first? "

After pick up,  that fellow half way want me go back his pick up point and wait for 10min. Of course no way as i have another passenger here. Then he decided to get down without paying, so asked him to pay before leaving. 1min later that lady text me that why you collect fare from my son while you dint pick him up. So replied,  if i dint pick up your son amd how your son going to pay me?

So her final line,  im reporting you to grab bla bla bla.

And im suspended today because of this stupid rider. Grab protect them by saying we should not collect fare from them.

So i asked that grab staff,  if i order from sunway to klcc,  half way get down from pj,  u no need to collect from me? Diam saja

Told him that i contacted cs and instructed by them to collect the fare. So cs kena me now? That staff just keep apologies my ass. Im still suspended
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Bad to hear that. Seriously Grab just sucks at customer support to driver compare to Uber. Seems like they value rider more than the driver.
MrGabby007
post Dec 23 2017, 11:13 PM

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QUOTE(SabunDettol @ Dec 23 2017, 08:04 PM)
Where you camp la?
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From port klang to pj.. subang... klang... Shah alam... bukit jalil... if kena tendang to mid valley... off and back to pj. Traffic seems ok in pj than central KL. All pings to jalan TAR sogo kg baru I ignore or cancel coz bullet build up in morning already. At bukit jalil I got pick up as far as 4.8km... less driver avail I guess. Stop by 4pm and enjoy quality time with family smile.gif

syaaron
post Dec 23 2017, 11:14 PM

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QUOTE(SabunDettol @ Dec 23 2017, 06:37 PM)
Anybody driving today? How's business?
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Bad jam Mid Valley area
syaaron
post Dec 23 2017, 11:15 PM

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QUOTE(MrGabby007 @ Dec 23 2017, 11:13 PM)
From port klang to pj.. subang... klang... Shah alam... bukit jalil... if kena tendang to mid valley... off and back to pj. Traffic seems ok in pj than central KL. All pings to jalan TAR sogo kg baru I ignore or cancel coz bullet build up in morning already. At bukit jalil I got pick up as far as 4.8km... less driver avail I guess. Stop by 4pm and enjoy quality time with family smile.gif
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if klang area, camp at Port Klang easily get ping ?
syaaron
post Dec 23 2017, 11:17 PM

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QUOTE(mac17 @ Dec 23 2017, 08:18 PM)
RM0.00 GRAB: Thank you for your feedback on passengers that didn't show up for the ride. We have taken necessary action against the passenger reported.
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Still no compensation for driver right?
MrGabby007
post Dec 23 2017, 11:35 PM

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QUOTE(syaaron @ Dec 23 2017, 11:15 PM)
if klang area, camp at Port Klang easily get ping ?
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Sunday n holiday port klang should be ok as all foreigners want to jalan jalan... always look out for the heat map in apps.

skylinelover
post Dec 23 2017, 11:57 PM

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QUOTE(marmurra @ Dec 23 2017, 10:56 PM)
Woah....nuke grade booking. How far is it driving?
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Haha dont know

Did not bother 2 accept anyway
skylinelover
post Dec 23 2017, 11:59 PM

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QUOTE(santa_cruz @ Dec 23 2017, 10:57 PM)
After chatting with u guys decided to hit the roads.Need 10 more trips without ignoring pings and me cancelling to save my ass.Cheerio guys.
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Gambahtte yo😄😄👍👍
yhtan
post Dec 24 2017, 12:34 AM

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QUOTE(goldgoatboy @ Dec 23 2017, 06:59 PM)
Driven but kena suspended because of the fcking gs picked up earlier.

While fetching 1st passenger to his location then tiba2 got 2nd bookong come in. Jist whack bevause its rm6.

Because arrival the lady who made 3rd party booking already ask 'are you dropping my son first? "

After pick up,  that fellow half way want me go back his pick up point and wait for 10min. Of course no way as i have another passenger here. Then he decided to get down without paying, so asked him to pay before leaving. 1min later that lady text me that why you collect fare from my son while you dint pick him up. So replied,  if i dint pick up your son amd how your son going to pay me?

So her final line,  im reporting you to grab bla bla bla.

And im suspended today because of this stupid rider. Grab protect them by saying we should not collect fare from them.

So i asked that grab staff,  if i order from sunway to klcc,  half way get down from pj,  u no need to collect from me? Diam saja

Told him that i contacted cs and instructed by them to collect the fare. So cs kena me now? That staff just keep apologies my ass. Im still suspended
*
U buta buta wasted the whole day which able to earn RM200-300 extra.

Good job grab, u just screw yourself for listening too much on rider. Go look at the apps, or u can cross check with the first GS rider before u make the conclusion.

Call CS ok, driver relation department say cannot, straight suspension, your CS tarak recording function kah? or u all just lazy to cross check on your own system. doh.gif

QUOTE(SabunDettol @ Dec 23 2017, 07:16 PM)
So not really a good day huh.. thought i made a mistake for not driving today but i guess it wasn't a bad move.
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Quite ok, morning got prince didn't show up. Still got some knn customers.

New apps got show several entrances on shopping mall and yet got one knn rider tag wrong, i reach pyramid oasis east entrance and she told me she at H&M, bloody hell wasted my 15mins going there. Scold rider off and she cancelled off, next ping coming from ss15, another prince not looking at his apps.

Grab really spoiling them too much lah, got apps didn't see, didn't explore, didn't fully utilize. Then all blame drivers doh.gif

QUOTE(mac17 @ Dec 23 2017, 08:18 PM)
RM0.00 GRAB: Thank you for your feedback on passengers that didn't show up for the ride. We have taken necessary action against the passenger reported.
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Just a PR stunt. I still see mapren with 1000+ booking pit stop here and there more than 10mins.


SUSmoosekaka
post Dec 24 2017, 12:38 AM

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QUOTE(SabunDettol @ Dec 23 2017, 07:16 PM)
So not really a good day huh.. thought i made a mistake for not driving today but i guess it wasn't a bad move.
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good day for me biggrin.gif
6.5 hrs driving $300 fare+incentive + riders tips (~$30)

On another note...whoever was at KLCC Jln Ampang side at 11pm...my condolences...I saw the jam going that direction ....

This post has been edited by moosekaka: Dec 24 2017, 12:38 AM
yhtan
post Dec 24 2017, 12:38 AM

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Just look at 0:59, mistake on destination > Call CS.

Then goldgoatboy call CS > Suspension. I really like the way grab conduct.


SUSmoosekaka
post Dec 24 2017, 12:42 AM

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QUOTE(yhtan @ Dec 24 2017, 12:38 AM)
Just look at 0:59, mistake on destination > Call CS.

Then goldgoatboy call CS > Suspension. I really like the way grab conduct.
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2 Korean dudes asked bangla worker in korean restaurant to book for them ride home tonight. from Ampang to Sunway Pyramid. Before start journey suddenly one of them said Sunway EASTWOOD Seri KEMBANGAN...I made sure the bangla translate and made clear to them have to pay the actual fare then (which was $10 more).

End up end of the trip, they gave me $50 for the $39 ride from Ampang to Seri Kembangan biggrin.gif

Tomolo call CS remark change of destination whistling.gif

This post has been edited by moosekaka: Dec 24 2017, 12:43 AM
SUSmoosekaka
post Dec 24 2017, 12:49 AM

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QUOTE(yhtan @ Dec 24 2017, 12:38 AM)

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"if he entered the wrong pickup location, contact via GrabChat to find out his correct location"....

So grab, if he's actually 5, 10 , 20km away how?

This post has been edited by moosekaka: Dec 24 2017, 12:50 AM
yhtan
post Dec 24 2017, 12:53 AM

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QUOTE(moosekaka @ Dec 24 2017, 12:49 AM)
"if he entered the wrong pickup location, contact via GrabChat to find out his correct location"....

So grab, if he's actually 5, 10 , 20km away how?
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go pick him up laugh.gif

Driver or rider cancel, driver get nothing and driver get blame on high cancellation.
JohnL77
post Dec 24 2017, 01:03 AM

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QUOTE(yhtan @ Dec 24 2017, 12:38 AM)
Just look at 0:59, mistake on destination > Call CS.

Then goldgoatboy call CS > Suspension. I really like the way grab conduct.


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Stupidest video ever. They rather waste time and money to make this stupid video than to use common sense to solve problems.

This is like the ultimate, "We Don't Give a Fuck About Our Drivers," video.

This post has been edited by JohnL77: Dec 24 2017, 01:18 AM
santa_cruz
post Dec 24 2017, 01:20 AM

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Guys im confused.Picked up one rider who was really nice with rm8 fare.Halfway he received a phone call and requested for me to send him somewhere else which is not too far from original position.Being a good driver i obliged and theres no way im leaving a good man in the middle of the road.He continously said sorry and even paid me rm10 for the ride.
Question : To avoid grab accusing me of gaming and to avoid my rider getting warning what shud i do? Give feedback,call cs or help centre? Or just do fck all?
donmancini
post Dec 24 2017, 01:21 AM

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QUOTE(moosekaka @ Dec 23 2017, 02:23 PM)
daily AR here in kv bro... you from Penang or jb?!🤔
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Wait a minute .... I'm in KV..

I thought end day at 90% AR tmrw start at 90% AR too 😮 ??
SUSmoosekaka
post Dec 24 2017, 01:23 AM

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QUOTE(donmancini @ Dec 24 2017, 01:21 AM)
Wait a minute .... I'm in KV..

I thought end day at 90% AR tmrw start at 90% AR too 😮 ??
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no man... what do you think daily reset it AR means??
are you Flexi?
JohnL77
post Dec 24 2017, 01:23 AM

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QUOTE(santa_cruz @ Dec 24 2017, 01:20 AM)
Guys im confused.Picked up one rider who was really nice with rm8 fare.Halfway he received a phone call and requested for me to send him somewhere else which is not too far from original position.Being a good driver i obliged and theres no way im leaving a good man in the middle of the road.He continously said sorry and even paid me rm10 for the ride.
Question : To avoid grab accusing me of gaming and to avoid my rider getting warning what shud i do? Give feedback,call cs or help centre? Or just do fck all?
*
To answer this question, we first need to answer the question of whether calling Grab CS has any meaning?
SUSmoosekaka
post Dec 24 2017, 01:24 AM

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QUOTE(santa_cruz @ Dec 24 2017, 01:20 AM)
Guys im confused.Picked up one rider who was really nice with rm8 fare.Halfway he received a phone call and requested for me to send him somewhere else which is not too far from original position.Being a good driver i obliged and theres no way im leaving a good man in the middle of the road.He continously said sorry and even paid me rm10 for the ride.
Question : To avoid grab accusing me of gaming and to avoid my rider getting warning what shud i do? Give feedback,call cs or help centre? Or just do fck all?
*
just call CS later to inform of customer request changer of destination.

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