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> Epson Dot Matrix Fail Printing, After Latest Windows Update (OS)

Keatsan
post Nov 17 2017, 03:32 PM

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QUOTE(phtee @ Nov 17 2017, 03:21 PM)
Sorry that you guys can not access the page. Below is the questions and answers that I get:

» Click to show Spoiler - click again to hide... «

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Yes basically, as mentioned in 1st post. Uninstall the update is the only way for now.
wata
post Nov 17 2017, 03:32 PM

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any windows 10 user here that fail to boot up windows after uninstall KB4048954 update?

Keatsan
post Nov 17 2017, 03:33 PM

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QUOTE(wata @ Nov 17 2017, 03:32 PM)
any windows 10 user here that fail to boot up windows after uninstall KB4048954 update?
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Wah? Fail to boot up until what stage? Can describe more ?
wata
post Nov 17 2017, 03:42 PM

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QUOTE(Keatsan @ Nov 17 2017, 03:33 PM)
Wah? Fail to boot up until what stage? Can describe more ?
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keep on diagnosing your pc. i need to do system restore only able to boot up to windows again. alrdy tried 2 times but still the same
Keatsan
post Nov 17 2017, 03:53 PM

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QUOTE(wata @ Nov 17 2017, 03:42 PM)
keep on diagnosing your pc. i need to do system restore only able to boot up to windows again. alrdy tried 2 times but still the same
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Ah okay. So now the PC still got issue ?
wata
post Nov 17 2017, 03:56 PM

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QUOTE(Keatsan @ Nov 17 2017, 03:53 PM)
Ah okay. So now the PC still got issue ?
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yup. i need to get rid of the new update to use the printer because after i system restore the update is still there
Keatsan
post Nov 17 2017, 04:06 PM

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QUOTE(wata @ Nov 17 2017, 03:56 PM)
yup. i need to get rid of the new update to use the printer because after i system restore the update is still there
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Just do normal uninstall updates from Windows would do. No need system restore.

Why make it more complicated? Haha.
wata
post Nov 17 2017, 05:06 PM

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QUOTE(Keatsan @ Nov 17 2017, 04:06 PM)
Just do normal uninstall updates from Windows would do. No need system restore.

Why make it more complicated? Haha.
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nono...i mean i need to do system restore to get back in windows if not i cant boot in windows after i uninstall the update

so after the system restore and im able to boot in windows but the update is still there and i cant use the printer

This post has been edited by wata: Nov 17 2017, 05:09 PM
Keatsan
post Nov 17 2017, 05:13 PM

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QUOTE(wata @ Nov 17 2017, 05:06 PM)
nono...i mean i need to do system restore to get back in windows if not i cant boot in windows after i uninstall the update

so after the system restore and im able to boot in windows but the update is still there and i cant use the printer
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Have you tried to remove it using CMD with Admin rights? Win 7 or 10?

CODE
wusa /uninstall /kb:4048952 /quiet /warnrestart
  wusa /uninstall /kb:4048953 /quiet /warnrestart
  wusa /uninstall /kb:4048954 /quiet /warnrestart
  wusa /uninstall /kb:4048955 /quiet /warnrestart
  wusa /uninstall /kb:4048957 /quiet /warnrestart
  wusa /uninstall /kb:4048958 /quiet /warnrestart

wata
post Nov 17 2017, 05:22 PM

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QUOTE(Keatsan @ Nov 17 2017, 05:13 PM)
Have you tried to remove it using CMD with Admin rights? Win 7 or 10?

CODE
wusa /uninstall /kb:4048952 /quiet /warnrestart
  wusa /uninstall /kb:4048953 /quiet /warnrestart
  wusa /uninstall /kb:4048954 /quiet /warnrestart
  wusa /uninstall /kb:4048955 /quiet /warnrestart
  wusa /uninstall /kb:4048957 /quiet /warnrestart
  wusa /uninstall /kb:4048958 /quiet /warnrestart

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yup..but still the same. win 7 can do it without any problems but win 10 cant. alrdy tried uninstall it from program and features and CMD there but still the same
Keatsan
post Nov 17 2017, 05:25 PM

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QUOTE(wata @ Nov 17 2017, 05:22 PM)
yup..but still the same. win 7 can do it without any problems but win 10 cant. alrdy tried uninstall it from program and features and CMD there but still the same
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So the updates still there? Are you in SCCM environment?

Try system restore a week before.

This post has been edited by Keatsan: Nov 17 2017, 05:27 PM
wata
post Nov 17 2017, 05:56 PM

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QUOTE(Keatsan @ Nov 17 2017, 05:25 PM)
So the updates still there? Are you in SCCM environment?

Try system restore a week before.
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its all good now after i update my win 10 version to 1709 and then uninstall the update

thanks for your help ya thumbup.gif
csneo
post Nov 17 2017, 05:59 PM

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really thanks for the post
netmatrix
post Nov 17 2017, 06:13 PM

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This only affects updates deployed on 15th. Yes it kills epson printers only. Other brands not affected.
darkskies
post Nov 17 2017, 06:23 PM

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Maybe Microsoft is trying to "survey" how many Epson dot matrix users. As far as i know, the number of epson dot matrix users are huged. This is usually used for invoice printing in finance and admin.
The whole finance and admin floor is going to scream at the poor IT guy. The voices of those finance and admin aunty is going to be louder than the sound of thousands in a football stadium when a goal is scored.
laugh.gif
myself379
post Nov 17 2017, 09:00 PM

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QUOTE(Keatsan @ Nov 17 2017, 11:03 AM)
Win10 and Win8.1 can hold updates. Pause updates if I'm not mistaken for Win10. Win8.1 needs to play around with registry.
Edited - Those who are always blaming is normal. Because they can shift their problems to you, IT person.
Usually they will ask why and so on, but being professional, you have to explain to them what went wrong. After that, you explain your current plan on how to overcome this.
Always remind them, you lack of manpower as of now because it's ad-hoc. You are doing as best as you can and focus on the current operation.

Just like Virus/Malware attack. It comes anytime and you can only prepare for the worst.

I've got *some* ppl last time telling me in the face, "Eh, not much things to do in IT. I wonder why company pay you so much for so little work". I respond nicely, "Same goes to your health insurance. Why pay monthly premium when you're healthy most of the time?"
Just one last step before buying new printers. Phew...Lazada also no gooding vouchers. Haha
You're most welcome
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Thanks for the wisdom! So basically need to tahan only lor, no choice need to force smile regardless. ok boss!

Btw update I've uninstall KB4048954 on Windows 10 Home, and the PC can't start now. Not even in Boot. Called Epson support and they said the method above only sure safe for Windows 7. Windows 8.1 and Window 10 don't have a quick method to do it yet.

Anyone have feedback here?
Keatsan
post Nov 17 2017, 09:17 PM

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QUOTE(myself379 @ Nov 17 2017, 09:00 PM)
Thanks for the wisdom! So basically need to tahan only lor, no choice need to force smile regardless. ok boss!

Btw update I've uninstall KB4048954 on Windows 10 Home, and the PC can't start now. Not even in Boot. Called Epson support and they said the method above only sure safe for Windows 7. Windows 8.1 and Window 10 don't have a quick method to do it yet.

Anyone have feedback here?
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Perseverance. You'll be fine.

Download latest win10 iso update, and install it. wata did that and it works for him. Probably fix the boot sector.

You can download the Media Tools Creation from Microsoft and create ISO from it.

Create Windows 10 installation media

https://go.microsoft.com/fwlink/?LinkId=691209

This post has been edited by Keatsan: Nov 17 2017, 09:33 PM
Coconut
post Nov 18 2017, 12:09 AM

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mine happen on Thursday, tried all sort of way also can't, initially i thought virus attack targeted on Epson printer only biggrin.gif

Search through google and no result come out, then called Epson, they acknowledge got such problem, but no solution !@#%@$%.... in the end found one windows 10 pc can print, temp use that to print first

Finally today epson emailed us to uninstall one of the update, and disable all windows update for now.


Keatsan
post Nov 18 2017, 02:09 AM

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QUOTE(Coconut @ Nov 18 2017, 12:09 AM)
mine happen on Thursday, tried all sort of way also can't, initially i thought virus attack targeted on Epson printer only biggrin.gif

Search through google and no result come out, then called Epson, they acknowledge got such problem, but no solution !@#%@$%.... in the end found one windows 10 pc can print, temp use that to print first

Finally today epson emailed us to uninstall one of the update, and disable all windows update for now.
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The irony eh. Go through so many SOP troubleshooting just to get trouble from Windows update. Haha!
andrekua2
post Nov 18 2017, 05:02 PM

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Fuh... I wished I found this earlier. Spent almost an hour over team viewer helping my uncle fix his printer problem. Previously also fcking windows update reset the default printer. Now totally no response. Msft should just let everyone disable windows update.

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