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> Epson Dot Matrix Fail Printing, After Latest Windows Update (OS)

Keatsan
post Nov 17 2017, 09:32 AM, updated 6 months ago

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UPDATED v3

All affected OS should have it's Windows Update fix released by now



KB4055038Windows 7, 8.1

QUOTE
This update addresses an issue that prevents some Epson SIDM (Dot Matrix) and TM (POS) printers from printing on x86-based and x64-based systems.


Thanks Eventless for informing.

KB4055254Win10 1703 Build 15063.729

QUOTE
Addressed issue that affected some Epson SIDM (Dot Matrix) and TM (POS) printers, which were failing to print on x86-based and x64-based systems. This issue affects KB4048954.


KB4051963Win10 1709 Build 16299.98

QUOTE
Addressed issue that impacted some Epson SIDM (Dot Matrix) and TM (POS) printers, which were failing to print on x86 and x64-based systems. This issue affects KB4048955.


------------------------------------------------------------------------------------------------------------------------------------------------------

My site suddenly receives massive calls informing that users are unable to print to Epson Dot Matrix printers. shakehead.gif

And after a heck load of troubleshooting, and touching stuff, rclxub.gif I found out that this is due to a Windows update. (wtf?)

Printers I can confirm that are not working after the updates are:

Epson LQ-300
Epson LQ-300+ II
Epson LQ310
Epson LX300
Epson LQ590
Epson LQ680C
Epson LQ690C
Epson LQ2180
Epson LQ2190
Epson LQ730K

Issues

Windows Updates have been issued for Windows 7, 8 and 10 and they are all having the same issue. The updates are:

Windows 7 KB4048957
Windows 8 KB4048958
Windows 10 KB4048952, KB4048953, KB4048954, KB4048955

After installing this update, some Epson SIDM and Dot Matrix printers cannot print on x86 and x64-based systems.Microsoft and Epson have determined the cause of the issue and are working on a solution. This problem is not related to the printer driver, so installing current or older print drivers will not resolve the issue. Microsoft will provide an update in an upcoming release.

So far, only these updates are messing the with Epson Printer.

Temporary Solution

To get your printers working again, the quickest way is to remove the offending update. The quickest way is to run the following commands in an elevated command prompt: thumbsup.gif

TAKE NOTE
Win 10 users, please enable system restore before removing KB4048953, KB4048954 or KB4048955. Been getting reports, unable to boot upon reboot. And also, prepare a Win10 ISO to repair in case it fails.

CODE
   wusa /uninstall /kb:4048952 /quiet /warnrestart
   wusa /uninstall /kb:4048953 /quiet /warnrestart
   wusa /uninstall /kb:4048954 /quiet /warnrestart
   wusa /uninstall /kb:4048955 /quiet /warnrestart
   wusa /uninstall /kb:4048957 /quiet /warnrestart
   wusa /uninstall /kb:4048958 /quiet /warnrestart


Edited - Add on Temporarily Prevent Update.


How to temporarily prevent a Windows Update from reinstalling in Windows 10

To temporarily prevent the update from being reinstalled until an updated fix is available, a troubleshooter is available that provides a user interface for hiding and showing Windows Updates and drivers for Windows 10. You can obtain and run the "Show or hide updates" troubleshooter by downloading it from the Microsoft Download Center:

https://support.microsoft.com/en-us/help/31...alling-in-windo

This post has been edited by Keatsan: Dec 21 2017, 02:29 PM
loki
post Nov 17 2017, 09:36 AM

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great info. thanks. save us the trouble of troubleshooting... thanks again
Keatsan
post Nov 17 2017, 09:38 AM

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QUOTE(loki @ Nov 17 2017, 09:36 AM)
great info. thanks. save us the trouble of troubleshooting... thanks again
*
Tell me about it. Fire-fighting all PCs and uninstall affected updates. doh.gif
lucifah
post Nov 17 2017, 09:38 AM

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QUOTE(Keatsan @ Nov 17 2017, 09:32 AM)
My site suddenly receives massive calls informing that users are unable to print to Epson Dot Matrix printers.  rclxub.gif

And after a heck load of troubleshooting, and touching stuff,  rclxub.gif I found out that this is due to a Windows update. (wtf?)

Printers I can confirm that are not working after the updates are:

    |Epson LQ-300|
    |Epson LQ-300+ II|
    |Epson LQ310|
    |Epson LX300|
Epson LQ590
Epson LQ680C
Epson LQ690C
    |Epson LQ2180|
    |Epson LQ2190|
    |Epson LQ730K|

Solution

Windows Updates have been issued for Windows 7, 8 and 10 and they are all having the same issue. The updates are:

    |Windows 7| KB4048957 |
    |Windows 8 |KB4048958 |
    |Windows 10 |KB4048952, KB4048953, KB4048954, KB4048955|

After installing this update, some Epson SIDM and Dot Matrix printers cannot print on x86 and x64-based systems.Microsoft and Epson have determined the cause of the issue and are working on a solution. This problem is not related to the printer driver, so installing current or older print drivers will not resolve the issue. Microsoft will provide an update in an upcoming release.

So far, only these updates are messing the with Epson Printer.

To get your printers working again, the quickest way is to remove the offending update. The quickest way is to run the following commands in an elevated command prompt:\  thumbsup.gif

CODE
   wusa /uninstall /kb:4048952 /quiet /warnrestart
   wusa /uninstall /kb:4048953 /quiet /warnrestart
   wusa /uninstall /kb:4048954 /quiet /warnrestart
   wusa /uninstall /kb:4048955 /quiet /warnrestart
   wusa /uninstall /kb:4048957 /quiet /warnrestart
   wusa /uninstall /kb:4048958 /quiet /warnrestart

*
ah, thanks. i also have this stupid problem. god damn win10
Keatsan
post Nov 17 2017, 09:40 AM

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QUOTE(lucifah @ Nov 17 2017, 09:38 AM)
ah, thanks. i also have this stupid problem. god damn win10
*
Hopefully you can stop or hide the updates for now. As for Win10, I believe you can pause windows update. Wait till Microsoft and Epson finish yc, eat cakes, golfing and spa....then only back to drawing board to fix this problem !

/404
lucifah
post Nov 17 2017, 09:42 AM

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so do i need to restart system nao after running the commands?

Keatsan
post Nov 17 2017, 09:45 AM

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QUOTE(lucifah @ Nov 17 2017, 09:42 AM)
so do i need to restart system nao after running the commands?
*
Yeap. Restart it whenever possible.

I added the warn restart in case user is doing stuff with Excel / Words. lol
lucifah
post Nov 17 2017, 09:57 AM

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still uninstalling updates

god damn windows. i thought the previous update just corrupted the driver so i reinstalled driver, also kenot. i changed new usb cable also kenot.

everytime got massive update my epson printer kena
Keatsan
post Nov 17 2017, 10:01 AM

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QUOTE(lucifah @ Nov 17 2017, 09:57 AM)
still uninstalling updates

god damn windows. i thought the previous update just corrupted the driver so i reinstalled driver, also kenot. i changed new usb cable also kenot.

everytime got massive update my epson printer kena
*
Me : Yes, what's up?
User 1 : Printer cannot print !
Me : *walks over*
User 1 : User 2 and 3 also same thing leh!
Me : Unplugs cable, check power, check setting, reinstall driver, check Application settings, check physical printer, check ribbon, check stucked paper......*KNS WHAT HAPPEN WOR*
User 1 : How long will this take? NEED TO PRINT NAUGHHHHWWHWHHHH
Me : ok.
myself379
post Nov 17 2017, 10:25 AM

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I spend my 2 whole day (including nights) just to support why the heck printer dot matrix is not working. Then, the next day the whole HQ dot matrix is not working. But it give me the clues because the affected are Epson. Panasonic is not affected.

Production site can't issue invoices and receipts, caused long queues. Thank you for this post. notworthy.gif

But as I know, Windows 10 home and Windows 8.1 can't disable update. Any one have clue how to solve this?
myself379
post Nov 17 2017, 10:29 AM

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QUOTE(Keatsan @ Nov 17 2017, 10:01 AM)
Me : Yes, what's up?
User 1 : Printer cannot print !
Me : *walks over*
User 1 : User 2 and 3 also same thing leh!
Me : Unplugs cable, check power, check setting, reinstall driver, check Application settings, check physical printer, check ribbon, check stucked paper......*KNS WHAT HAPPEN WOR*
User 1 : How long will this take? NEED TO PRINT NAUGHHHHWWHWHHHH
Me : ok.
*
How you handle the stress boss? When accounts department keep pushing and blaming you while cursing you when you're working on the solution. Worst they sit besides you and keep asking why why why why. How to control these situation boss? Tell them to stfu until we found the solution?? They'll said

"walao so arrogant, think you're boss is it? Think we don't need you ar? They are plenty of IT support out there and our management can hire anytime, you need to count your blessings that you got a job here. Walao leh, waste our time cannot print still got face to complaint"

Wisom please icon_question.gif icon_question.gif
lucifah
post Nov 17 2017, 10:30 AM

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oh yeahhh... tq Keatsan

save me from major headache. my next course would have been buying a new printer liao. i tot i fried the printer mobo

surprisingly, my other terminals which is on win7pro has no probs
myself379
post Nov 17 2017, 10:31 AM

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QUOTE(lucifah @ Nov 17 2017, 10:30 AM)
oh yeahhh... tq Keatsan

save me from major headache. my next course would have been buying a new printer liao. i tot i fried the printer mobo

surprisingly, my other terminals which is on win7pro has no probs
*
Probably the updates haven't reached they yet or it's disabled. Some of my colleague PC can print too.
wata
post Nov 17 2017, 10:37 AM

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THANK YOU SO MUCH !!!
lucifah
post Nov 17 2017, 10:40 AM

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QUOTE(myself379 @ Nov 17 2017, 10:31 AM)
Probably the updates haven't reached they yet or it's disabled. Some of my colleague PC can print too.
*
my one got prob is win10pro. gila ini win10. everytime kaciao my printer
Keatsan
post Nov 17 2017, 11:03 AM

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QUOTE(myself379 @ Nov 17 2017, 10:25 AM)
I spend my 2 whole day (including nights) just to support why the heck printer dot matrix is not working. Then, the next day the whole HQ dot matrix is not working. But it give me the clues because the affected are Epson. Panasonic is not affected.

Production site can't issue invoices and receipts, caused long queues. Thank you for this post. notworthy.gif

But as I know, Windows 10 home and Windows 8.1 can't disable update. Any one have clue how to solve this?
*
Win10 and Win8.1 can hold updates. Pause updates if I'm not mistaken for Win10. Win8.1 needs to play around with registry.

QUOTE(myself379 @ Nov 17 2017, 10:29 AM)
How you handle the stress boss? When accounts department keep pushing and blaming you while cursing you when you're working on the solution. Worst they sit besides you and keep asking why why why why. How to control these situation boss? Tell them to stfu until we found the solution?? They'll said

"walao so arrogant, think you're boss is it? Think we don't need you ar? They are plenty of IT support out there and our management can hire anytime, you need to count your blessings that you got a job here. Walao leh, waste our time cannot print still got face to complaint"

Wisom please icon_question.gif icon_question.gif
*
Edited - Those who are always blaming is normal. Because they can shift their problems to you, IT person.
Usually they will ask why and so on, but being professional, you have to explain to them what went wrong. After that, you explain your current plan on how to overcome this.
Always remind them, you lack of manpower as of now because it's ad-hoc. You are doing as best as you can and focus on the current operation.

Just like Virus/Malware attack. It comes anytime and you can only prepare for the worst.

I've got *some* ppl last time telling me in the face, "Eh, not much things to do in IT. I wonder why company pay you so much for so little work". I respond nicely, "Same goes to your health insurance. Why pay monthly premium when you're healthy most of the time?"

QUOTE(lucifah @ Nov 17 2017, 10:30 AM)
oh yeahhh... tq Keatsan

save me from major headache. my next course would have been buying a new printer liao. i tot i fried the printer mobo

surprisingly, my other terminals which is on win7pro has no probs
*
Just one last step before buying new printers. Phew...Lazada also no gooding vouchers. Haha

QUOTE(wata @ Nov 17 2017, 10:37 AM)
THANK YOU SO MUCH !!!
*
You're most welcome

This post has been edited by Keatsan: Nov 17 2017, 11:25 AM
phtee
post Nov 17 2017, 01:51 PM

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Guys this is the reply from answers.microsoft.com. https://answers.microsoft.com/en-us/windows...6a-ec5f3b0bbd02
mdzaboy
post Nov 17 2017, 01:55 PM

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Thanks for the update guys, whole freaking morning i try to find the problem even tried to do self printing is ok, just cannot print from the windows.
Keatsan
post Nov 17 2017, 02:11 PM

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QUOTE(phtee @ Nov 17 2017, 01:51 PM)
Guys this is the reply from answers.microsoft.com.  https://answers.microsoft.com/en-us/windows...6a-ec5f3b0bbd02
*
Access Denied

You are not authorized to access this page..

Can screenshot show? hmm.gif
phtee
post Nov 17 2017, 03:21 PM

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Sorry that you guys can not access the page. Below is the questions and answers that I get:

PINHOOITEE asked on November 15, 2017
Q: Unable to print after Windows update KB4048954

2017-11 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4048954) updated successfully. After the update all my 3 computers were not able to print anything to their dedicated Epson LQ-310 Dot-Matrix printers. Printing Troubleshooter could not identify the problem. With each print command, the print queue folder just don't show any document in print. The printer drivers are the latest version. All 3 machines have Windows 10 version 1703 with OS build of version 15063.674.

By uninstalling update KB4048954, all the machines can print to their respective printers perfectly just like before. What other steps should I take besides keep uninstalling update KB4048954?


Andre Da Costa replied on November 15, 2017
MVP Community Moderator | Article Author

Please try the steps recommended below to uninstall printer software

Press Windows key + X, click Apps & Features or Programs and Features
Select your Epson printer.
Select Uninstall.

Press Windows key + R, type control, hit Enter
Open Devices and Printers.
In the Devices and Printers window look for your Epson Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for Epson Printer driver. If you see it click on it and click Remove at the bottom.
Select OK.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.

Proceed to reinstall the driver.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com


PINHOOITEE replied on November 16, 2017
In reply to Andre Da Costa's post on November 15, 2017

I did every steps that you mentioned but the updated machines still not able to print to Epson LQ-310. The problem seems to be related to this particular printer. When an Epson L210 was attached to the updated machine, the printing function worked normally.


Andre Da Costa replied on November 16, 2017
MVP Community Moderator | Article Author
In reply to PINHOOITEE's post on November 16, 2017

And you downloaded the driver and installed it, right?
https://download.epson-biz.com/modules/dot/inde...

I am wonder if the printer firmware needs an update.

If none of the above work, its probably best you uninstall KB4048954 and block it. Another user reported issues with their Epson printers and Windows 8.1. Removing the update was able to resolve the problem.

Press Windows key + R
Type: appwiz.cpl
Hit Enter
Click View installed updates
Select the recent update
(This is the update you want to uninstall KB4048954)
Right click it then click uninstall.

Try uninstalling the update to see if it restores functionality.

You can also try removing it from the command line:

Open Start, type: CMD
Right click CMD
Click Run as administrator

At the command prompt, type:

wusa /uninstall /kb:kb4041676 /quiet
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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