UPDATED v3
All affected OS should have it's Windows Update fix released by now
All affected OS should have it's Windows Update fix released by now
KB4055038 | Windows 7, 8.1 |
QUOTE
This update addresses an issue that prevents some Epson SIDM (Dot Matrix) and TM (POS) printers from printing on x86-based and x64-based systems.
Thanks Eventless for informing.
KB4055254 | Win10 1703 Build 15063.729 |
QUOTE
Addressed issue that affected some Epson SIDM (Dot Matrix) and TM (POS) printers, which were failing to print on x86-based and x64-based systems. This issue affects KB4048954.
KB4051963 | Win10 1709 Build 16299.98 |
QUOTE
Addressed issue that impacted some Epson SIDM (Dot Matrix) and TM (POS) printers, which were failing to print on x86 and x64-based systems. This issue affects KB4048955.
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My site suddenly receives massive calls informing that users are unable to print to Epson Dot Matrix printers.
And after a heck load of troubleshooting, and touching stuff, I found out that this is due to a Windows update. (wtf?)
Printers I can confirm that are not working after the updates are:
Epson LQ-300 |
Epson LQ-300+ II |
Epson LQ310 |
Epson LX300 |
Epson LQ590 |
Epson LQ680C |
Epson LQ690C |
Epson LQ2180 |
Epson LQ2190 |
Epson LQ730K |
Issues
Windows Updates have been issued for Windows 7, 8 and 10 and they are all having the same issue. The updates are:
Windows 7 | KB4048957 |
Windows 8 | KB4048958 |
Windows 10 | KB4048952, KB4048953, KB4048954, KB4048955 |
After installing this update, some Epson SIDM and Dot Matrix printers cannot print on x86 and x64-based systems. | Microsoft and Epson have determined the cause of the issue and are working on a solution. This problem is not related to the printer driver, so installing current or older print drivers will not resolve the issue. Microsoft will provide an update in an upcoming release. |
So far, only these updates are messing the with Epson Printer.
Temporary Solution
To get your printers working again, the quickest way is to remove the offending update. The quickest way is to run the following commands in an elevated command prompt:
TAKE NOTE
Win 10 users, please enable system restore before removing KB4048953, KB4048954 or KB4048955. Been getting reports, unable to boot upon reboot. And also, prepare a Win10 ISO to repair in case it fails.
CODE
wusa /uninstall /kb:4048952 /quiet /warnrestart
wusa /uninstall /kb:4048953 /quiet /warnrestart
wusa /uninstall /kb:4048954 /quiet /warnrestart
wusa /uninstall /kb:4048955 /quiet /warnrestart
wusa /uninstall /kb:4048957 /quiet /warnrestart
wusa /uninstall /kb:4048958 /quiet /warnrestart
wusa /uninstall /kb:4048953 /quiet /warnrestart
wusa /uninstall /kb:4048954 /quiet /warnrestart
wusa /uninstall /kb:4048955 /quiet /warnrestart
wusa /uninstall /kb:4048957 /quiet /warnrestart
wusa /uninstall /kb:4048958 /quiet /warnrestart
Edited - Add on Temporarily Prevent Update.
How to temporarily prevent a Windows Update from reinstalling in Windows 10
To temporarily prevent the update from being reinstalled until an updated fix is available, a troubleshooter is available that provides a user interface for hiding and showing Windows Updates and drivers for Windows 10. You can obtain and run the "Show or hide updates" troubleshooter by downloading it from the Microsoft Download Center:
https://support.microsoft.com/en-us/help/31...alling-in-windo
This post has been edited by Keatsan: Dec 21 2017, 02:29 PM