I am confirmed many times by their "higher" management that it is indeed based on transaction date and not posting date. I know other banks are all based on posting date but apparently it is not the case for Ambank True Visa.

My statement date is 22nd of the month. i am firmed on saying that because of two reasons:

1) I got confirmation from higher management of Ambank Sales team regarding this true visa card
2) I do all the calculations of my cash rebate from the day i got my card in April 2018. All of the previous month followed transaction instead of posting date. If rebate for April, and May follows transaction date, it is hard for me to accept they can change it to posting date on June ?!

I am furious as i have been given different answers again and again

This post has been edited by christcwl9: Aug 11 2018, 09:06 AM

Yes correct. I am fully aware of this and thats why i question Ambank Customer service again and again.

But even Ambank Complaint Dept staff is not professional and knowlegeable enough on their own product

Bro, i really do not get you? I Share my experience with you all as i do think that the objective of this forum is for sharing. I am unhappy as i was given different answers from different AMbank CS. I am just sharing what have been confirmed to me by Ambank Customer Service numerous time here as a guide to other forumers, i do not see what is the point you think that i am not professional enough to be a moderator?? If you are not happy with me, please complain to any LYN staff/ Admin.

Bro, the problem is i did not get that rebate in June 2018 rebate. That's why i am unhappy as their way of calculations seem to be differ every month

That’s the point bro. I am just sharing my dissatisfaction on them for not being able to give me an absolute correct answer to my question. I just want a definite answer from them and so I can plan my usage of the card. I’m upset not becuz I missed a CB. Please don’t get me wrong.

I am upset becuz I got different ways of calculating my cash rebate every month! And yet none of the CS can give me a definite answer on why is it so ?

P/s : forum moderator is also normal human beings.

Kindly see the confirmation email from Ambank staff, confirming to me that True Visa cash rebate is calculated based on transaction date.


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I do think that each and everyone of the Ambank Customer Service shall be responsible of what they are saying to the customer.

If they do not know, they should tell me frankly they don’t know or have to refer their bos. I’m ok with it. However, they don’t! They just give me a 100% confirmation saying that what they told me is correct, until several days after, they called me again to tell me they were wrong earlier. What kind of professionalism here ?

I do understand human beings make mistake, but, they should understand the responsibility of their job as a customer service agent.

Bro sorry But I actually simplied it in the writing above. They call me back becuz I call Ambank again as the previous agent didn’t come back to me despite he promised. His name is Aideel. If you scroll back a few pages before this you would have read the issue I had.

I am writing this to share to all LYN forumers my bad experience in dealing with Ambank Customer service. If you guys think what I’ve been doing is too much and I should stop here. Well ok I will not post anything regarding this anymore!

P/s the limit to frustration is frustration-less and ignore lol 😆 I think I will cancel the card soon

Yes truly agreed. That’s why those who carried out unlawful act will be procecuted. Just like if a professional engineer who simply sign drawings, and if accident happen he has to bear 100% of the responsibility.

The same case here. I’m disappointed not becuz I lost the cash rebate, but becuz of the irresponsible customer service agent. This really tarnish the reputation of Ambank to me. I’ve never had any such encounters with another bank

👍🏻👍🏻👍🏻

Hey Sis, i am also planning to cancel my Ambank CC (True Visa) too as their 3% online cash rebate is so troublesome to claim

BTW, may i know how can i make sure that Ambank has totally remove the card from my CCRIS ? Is there a way for me to counter check after maybe 1 month of the cancellation??

Ok thanks. Normally how long will it take to reflect in CCRIS, after we have cancelled the card officially ??

I have posted about this card in this thread before, some of the troubles and confusion i faced:

1) Inconsistent 3% rebate posting date
2) Unhelpful, Not Professional, Bad attitude Ambank Customer Service (at least that's what i experienced 10/10 times)
3) I have to call every month to claim my 3% rebate
4) Inconsistent advise from different customer service agents
5) Unfulfilled promises from customer service agents
6) Many more but im lazy to type it out (LOL )

Anyway, it is still a good card to give you 3% online cash rebate, but please, make sure you read their T&C very often (as they like to change it often and without proper notice to customer), and every communication with their service agent, please do it by email so that you have black and white copy for future reference.

Nope, I used mine on lazada and shopee ! That’s why I’m frustrated:/