I do think that each and everyone of the Ambank Customer Service shall be responsible of what they are saying to the customer.

If they do not know, they should tell me frankly they don’t know or have to refer their bos. I’m ok with it. However, they don’t! They just give me a 100% confirmation saying that what they told me is correct, until several days after, they called me again to tell me they were wrong earlier. What kind of professionalism here ?

I do understand human beings make mistake, but, they should understand the responsibility of their job as a customer service agent.

I called two days ago at night that to cancel all my AmBank Credit cards, immediately effective.

Yesterday night checked from my online banking, all cards disappear

good luck there. they reply very slow. unless your anniversary month long to go.

If you don't appreciate it, please terminate the card.

Most of us here do appreciate premium cards.

Really need to be careful with AmBank, just like RHB. I have cancelled their cards (left one only) since a year ago and until today all cards are still appearing in my CCRIS!

I am going to call AmBank CS to request them to remove it. This is totally nonsense.

Of course yes. Once cancelled, it is not meant to be in CCRIS anymore and shouldn't be there. These records may affect your future application.

Anyway, called AmBank and the CS said "your cards are blocked". I got extremely pissed off because they no longer visible in my AmOnline and they are telling my cards were just blocked? I requested to cancel immediately and remove from my CCRIS. Then, she said will send me a settlement letter via email, exactly like what happened to RHB when I requested them to do the same.

No, it should disappear by following month. My CIMB and AEON card are already gone the following months after I cancelled.

An update for this case, after almost a month, I still didn't see any cancellation email from AmBank and CCRIS' last balance update on 31.10, they are still there! I called again yesterday and insisted for an update, upon checking my supp card was only cancelled on 5th Nov, what a coincidence but no further update for my other cancelled cards. Seriously?

Today I will expect another call from yesterday's CS, she already called me thrice yesterday to seek for some clarifications but since it was a PH, she couldn't check internally.

I told her this incident has made me angry and I want to also cancel my remaining card. Actually I really thought of applying for the World MasterCard but due to this reason I wanna to totally cut tie with AmBank.

just talked to their complaint unit this morning, but nothing related to CCRIS la....
i hope not the same CS attend to both of you, else I pity the CS kena two complex cases a day.

Well, I didn't call today, will call tomorrow. She promised to call me back on 7th as 6th was a PH when I called and she can't check internally. A week has passed and nobody gives me any update.

I will give them one last chance tomorrow and will drop an email to BNM and CC AmBank.

There's no form to fill in for BNM. No, they will reply via email. Tried many times and all solved well.

cuz it is not even related to CC
suppose to be this one

http://www.bnm.gov.my/documents/forms/comp...m_bank_2016.pdf

BNM will reply me indirectly as in copy me in the email to get banks to reply to me.

i can conclude that ambank cs processing on money transfer, cl limit, sst and application are the most slowest

Isn't that the fastest? Unless you are willing to walk in to the nearest branch which most of us don't do.

email

Yesterday Ambank credit card agent told me that True Visa cash rebate benefit will be revised starting next year. For those want to apply True Visa, please take note.

Ok thanks. Normally how long will it take to reflect in CCRIS, after we have cancelled the card officially ??
I have posted about this card in this thread before, some of the troubles and confusion i faced:

1) Inconsistent 3% rebate posting date
2) Unhelpful, Not Professional, Bad attitude Ambank Customer Service (at least that's what i experienced 10/10 times)
3) I have to call every month to claim my 3% rebate
4) Inconsistent advise from different customer service agents
5) Unfulfilled promises from customer service agents
6) Many more but im lazy to type it out (LOL  )

Anyway, it is still a good card to give you 3% online cash rebate, but please, make sure you read their T&C very often (as they like to change it often and without proper notice to customer), and every communication with their service agent, please do it by email so that you have black and white copy for future reference.

RM0.00 AmBank: Exclusive for you! Get RM100 cash back with RM500 spend on Dining,Petrol&Groceries with AmBank Cards.Valid till 31/5/19.T&C@ ambank.com.my/mcc100

I cancelled my card 3 months back.. but they still yet to update their system and keep sending me this kind of sms