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 Acer Malaysia Official Thread

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ldragon
post Nov 3 2019, 11:00 AM

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Joined: Jan 2003
From: Kuala Lumpur, Malaysia
I have a problem with Acer Aspire 5 A514-52G. The Intel Wireless Wi-Fi 6 AX201 is unstable when connected on 5GHz (Channel Width Auto). It's working fine on "Channel Width for 5GHz 20MHz only". Done the Acer Factory restore still the same problem.

IntelĀ® Wireless Wi-Fi 6 AX201 Drivers:
Original Acer 21.30.3.2
Intel 21.50.1

Tested on wireless router:
Xiaomi R3P Pro
TP-Link Deco M5

Driver or hardware issues ??

Purchase date: 29th Oct 2019
Send in warranty : 4th Nov 2019
Collect: 5th Nov 2019 (unable to test because service center do not have Wireless AC access point)

Wireless issue remain doh.gif
Send in warranty : 6th Nov 2019
Collect: 19th Nov 2019
Wireless problem resolved.

Send in warranty: 19th Nov 2019 / ongoing
Found out that the Acer service replaced the original Intel AX201 with Intel AC 9560.
Report a complain that the wifi card has been replaced with a older model.

It is a hassle since day 1 owning an Acer Laptop. The after sales & service is incompetent in solving a simple issue.
AcerMalaysia

This post has been edited by ldragon: Nov 20 2019, 01:53 PM

 

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