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Credit Cards Public Bank Credit Cards V2, PB Visa Sig 6% & Quantum 5% Cash Back

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mamamia
post Oct 19 2017, 05:52 PM

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QUOTE(rapple @ Oct 19 2017, 01:09 PM)
Make 7x payment to TELEKOM through UOBPAY on 16th Oct and now PBE shows I made 14x payment to TELEKOM. Wow.

Check TM Portal there's no extra payment made to them.

Already call up PB and said need to fill up to form for them to do the checking. Wth~!
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QUOTE(ClarenceT @ Oct 19 2017, 01:52 PM)
I made 2x in morning, 2x at noon, 2x at evening to Payonline-Telekom on 16/10.
I got 8x transaction charged (4x posted on 17/10, 4x posted on 18/10) to statement (18/10)!
I checked again the summary at Payonline, OTPs received, then I complained to PB.
vmad.gif  mad.gif  ranting.gif
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QUOTE(HappyGuy @ Oct 19 2017, 02:14 PM)
Thanks. I had exactly same issue as well.  mad.gif
Is it transaction dispute form?
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QUOTE(rapple @ Oct 19 2017, 02:24 PM)
I call again just now to another PB number, 03-2176 8333

This CS doesn't required me to fill up any form.

First call was made to 03-2176 8000.
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QUOTE(HappyGuy @ Oct 19 2017, 02:58 PM)
Yes, the customer service told me no need to do anything. He noticed duplicate authorization code, so should be duplicate transactions.
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Seem like it is UOB Payonline issue? I’ve call up to PBB , they asked me to fill up dispute form.. in the email, I told them, how can PBB allow the duplicate txn to go through without my authorization since I only requested 2 OTP, but they charged me 4 times

At the same time, I also email to UOB Payonline..

mamamia
post Oct 19 2017, 07:23 PM

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QUOTE(cybpsych @ Oct 19 2017, 06:09 PM)
more like PBB's issue.

i had experienced similar previously, not from uobpayonline, just normal swipe at secret recipe. pbb cs did the adjustment the next few days, without filling form (obviously they knew the problem was erroneous double-posting of transaction.

just asked cs how many transactions captured by their system, then you'd know where the issue originated. if captured 1x but posted 2x, pbb's issue. if captured 2x and posted 2x, merchant's issue. also find out how many OTP sent and received. 1 otp = 1 transaction = 1 posting.
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Hmm.. u r from bank? U know the system/ transaction well..

I wrote to PBB with the dispute form that they sent to me.. I said I only have 2 OTPs and why PBB allow the duplicate txn (4 txn instead of 2 txn) to go through without my authorization.. when I call, the CS has asked me to check with merchant as well, that’s y I sent to UOB Payonline too..
mamamia
post Oct 20 2017, 07:53 AM

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QUOTE(lilsunflower @ Oct 19 2017, 11:42 PM)
Just had an awful experience with 11Street and PBB instalment plan.  Helped my mum by a Samsung S7 for RM1,864 in September. using her supp card.

The transaction kept getting stuck at the payment page and I was informed payment didn't go through. When I checked my mum's statement, I was HORRIFIED to find out I had been charged THREE times.  Now 2 instalments for each have been charged already (one on purchase date and one on statement date), and the entire purchase amounts are "authorised charges" on my cards. 11Street and PBB are both blaming each other saying that they've done their part and the other hasn't done theirs. Sigh. It's now been a month since the incident and no resolution. Not sure whether it is merchant's fault or PBB's fault. Each party keeps saying that the "relevant department" is investigating.
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I think is 11street issue, everytime after I key in my OTP, it shown error page and said txn unable to process (even not PBB card), n everytime I will go to order page to check whether the order has appeared.. normally it is successful paid.. n at the same time I will check authorize charges too..
Have u check how many order u have for that?

QUOTE(rapple @ Oct 20 2017, 06:40 AM)
wtf.. another 7 transaction posted on the 19th..  vmad.gif
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Same here, I’ve 2 same txn posted on 19th, actual should be 2, now become 6

mamamia
post Oct 20 2017, 05:31 PM

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QUOTE(janson_kaniaz @ Oct 20 2017, 08:06 AM)
i hear similar multiple transaction problem with CIMB, so i dont think this is PBB's fault
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Urs also UOB Payonline?

QUOTE(virgoguy @ Oct 20 2017, 08:35 AM)
I call PBB CS they said is not their problem. It's the merchant system problem that charge to them
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But they allow duplicate charges even it is same authorization code. I shoot them another email this morning n said it never come under my authorise charges yesterday when I check, but suddenly I saw the posting this morning..


QUOTE(cybpsych @ Oct 20 2017, 08:38 AM)
which merchant?

better disclose which suspected merchants so that we can compare notes and be wary of it.
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I think all issues report is about UOB Payonline

QUOTE(virgoguy @ Oct 20 2017, 09:03 AM)
ok latest investigation. I called to merchant like Celcom. They claim that they only received one payment. So now seem like the problem is back to PBB
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Mine is TM, n I checked TM online portal also no extra payment receive

This post has been edited by mamamia: Oct 20 2017, 11:12 PM
mamamia
post Oct 21 2017, 06:33 PM

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QUOTE(janson_kaniaz @ Oct 21 2017, 05:34 PM)
Not me but my friend. Used CIMB to pay through UOBpayonline. Got charged 3x.
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QUOTE(titanic_crash @ Oct 21 2017, 06:03 PM)
my transaction on the 16th also have been charged 3 times on the 17, 18 and 19 oct..

using uobpayonline for zurich insurance
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So seem like is UOB Payonline issue.. but bank also not right, how can they allow duplicate transactions to go through without OTP..
mamamia
post Oct 23 2017, 02:23 PM

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QUOTE(ClarenceT @ Oct 23 2017, 09:30 AM)
Check again. All the redundant transactions (DR) at Payonline (16/10) had been reversed (CR) last night!
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U just call PBB? Any form u fill in? Did u contact UOB Payonline?

QUOTE(rapple @ Oct 23 2017, 09:56 AM)
Good.

Mine it's still not reverse yet.
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QUOTE(wan7075 @ Oct 23 2017, 10:14 AM)
I checked just now still not yet reversed.
anyway, I have sent the dispute form.
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Mine also yet to reverse.. n I also fill in dispute form, just receive reply from PBCS saying my dispute is under investigation.. n all the disputed amount is suspended and will not attract any finance charges

This post has been edited by mamamia: Oct 23 2017, 02:23 PM
mamamia
post Oct 23 2017, 02:43 PM

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Anyone having OTP issue today.. Not sure is it Celcom issue, my other sup card using Umobile n Maxis r ok to receive OTP, only Celcom cannot.. morning till now cannot get OTP
mamamia
post Oct 23 2017, 07:28 PM

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QUOTE(rapple @ Oct 23 2017, 05:36 PM)
Anyone have a blank copy of the dispute form?

Last week say no need fill up dispute form, just now I call up and ask that CS say waiting for my dispute form.
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I’ve attached the dispute form that I received from
PBB CS. You can use that if u still yet to receive yours

QUOTE(ClarenceT @ Oct 23 2017, 06:15 PM)
Wake up early tomorrow, see if any new transactions appear but now with CR.
I think UOB have received extra fund and discovered the technical glitch so they are reversing the transactions.
But you may end up having more cashback from Public Bank! I hope so.  brows.gif
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QUOTE(Ivan YONG @ Oct 23 2017, 06:52 PM)
after reading from here... i also found out there were 14 dispute transactions. called them up with filled up the form.. today all the disputed transactions hv fully refund.

rclxms.gif  rclxms.gif
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Just check, my 4 transactions have reverse out.

This post has been edited by mamamia: Oct 23 2017, 07:29 PM


Attached File(s)
Attached File  dispute_form.pdf ( 16.2k ) Number of downloads: 177
mamamia
post Oct 28 2017, 08:30 AM

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QUOTE(michaelho @ Oct 28 2017, 01:01 AM)
EZBUY eligible for 6% CB

WARAKUYA Sri Petaling eligible for 6% cashback

Naughty Nuri's  eligible for 6% cashback
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Which naughty nuri branch? I rmb last time not eligible for dining
mamamia
post Nov 9 2017, 06:43 PM

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QUOTE(hitch80 @ Nov 9 2017, 09:40 AM)
Hi

I am wondering if Parkson KLCC included?
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Parkson Pavilion & Parkson Sg Wang entitles for 5% cashback for PBQV
mamamia
post Nov 11 2017, 08:30 PM

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QUOTE(rapple @ Nov 11 2017, 07:48 AM)
16 Oct Payment to TM UOB PayOnline transaction is posted another 7 times again.
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QUOTE(ClarenceT @ Nov 11 2017, 10:04 AM)
16/10 UOB Payonline new redundant charges appearing on 10/11 !!!
so the problems had not been resolved.
Check your card accounts again if you used UOB payonline on 16/10.
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Me too.. I hope tomorrow won’t have another duplicate txn again
mamamia
post Nov 13 2017, 07:42 PM

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QUOTE(rapple @ Nov 13 2017, 11:48 AM)
Now I’m really afraid to use uobpayonline.. aihz..

Call both PB and Uob to check and send dispute form to PB as well..

Anyone use uobpay to pay Telekom Malaysia recently?
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QUOTE(ClarenceT @ Nov 13 2017, 12:10 PM)
Only happened to 16/10 transactions.
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Ya, only 16 Oct Txn have issue, my txn after 16 oct have no issue so far.. *touch wood*

I’ve email to PBB to check the duplicate txn that posted on 10 Nov, so far no reply
mamamia
post Nov 14 2017, 08:26 AM

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QUOTE(mamamia @ Nov 13 2017, 07:42 PM)
Ya, only 16 Oct Txn have issue, my txn after 16 oct have no issue so far.. *touch wood*

I’ve email to PBB to check the duplicate txn that posted on 10 Nov, so far no reply
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Update: reversal done ytd
mamamia
post Nov 19 2017, 08:23 PM

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QUOTE(cybpsych @ Nov 19 2017, 07:42 PM)
Coffee Bean and Tea Leaf Tap & Go with Mastercard Contactless [ PBB | T&Cs ]
15 October 2017 - 15 April 2018 o

user posted image
just tried this at CBTL @ IOI City Mall. using Quantum Mastercard on citibank contactless terminal.  biggrin.gif RM10 for any ice blended. chose the most expensive on the menu, Chocolate Mousse Ice Blended with Coffee @ RM16.80.
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THis is Mastercard promotion.. so, any bank MasterCard contact less will get this

https://www.mastercard.com.my/en-my/consume...offee-bean.html

mamamia
post Nov 20 2017, 11:13 PM

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QUOTE(monoikhwan @ Nov 20 2017, 08:52 PM)
Anyone apply through RinggitPlus and got both TnG card and luggage/phone? Because when I read the RinggitPlus TnC, there's a clause that says:

3.5 Eligible Cardmembers from this Campaign will not be eligible for other PB Credit Card Acquisition Offers.

Does the above means if we get the TnG card, we are not entitled for the luggage/phone offer?
*Yup, I'm planning to spend more than 250 once I got the card*
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WHEre to get luggage / phone Offer?

Can a sup card apply for principal card of PBVS? If principal card approved, will PBB cancel the sup card? Anyone know?
mamamia
post Nov 21 2017, 08:05 AM

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QUOTE(herc @ Nov 21 2017, 12:37 AM)
I have both Principal and Supplementary card under my very same name
so does my other half

and the funny thing with the separate statement, her supp card can be viewed under her own online account, so do i
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ICic... actually really weird to hold the same credit card also.. that’s y I wonder whether the bank will cancel the sup card once this sup card holder apply his/her own principal card.. seem like PBB don’t bother about that.. will be good to maximize cashback then
mamamia
post Nov 24 2017, 08:16 AM

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QUOTE(chonghe @ Nov 23 2017, 11:24 PM)
strange my recent transaction at taobao seems not getting cashback? statement shows

ALI*www.taobao.com HANGZHOU CHN

If got 5% that amount should already exceeds my CR amount
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Is this quantum card?
mamamia
post Nov 24 2017, 11:48 AM

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QUOTE(Silver Isle @ Nov 24 2017, 09:57 AM)
I have no idea really. I called to ask about my cash back for my latest statement as it doesn't tally and this is what the CS said. He said will file an appeal for me but would like to remind me that this is how Shopee works, seemed to be hinting that I may not get it next time. confused.gif

You all can check your Shopee cash back and let us know how it goes.
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QUOTE(jianqiang @ Nov 24 2017, 10:23 AM)
Which card do u refer to - VS or Quantum-MC ?
So far, I have no missing cashback of my purchases at Shopee (as of the latest statement).
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Today i notice that those sellers who I buy the TNB bill from them, the bill payment product has banned by Shopee... It seem that the good old day going to end soon... cannot use Shopee to hit the swipes for bill payment d... bangwall.gif

I've check with the sellers, they said today receive notification said the product is banned, they also dunno y... sweat.gif

Notice few seller still yet to ban, hope Monday still available to purchase..
mamamia
post Nov 24 2017, 02:29 PM

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QUOTE(kevyeoh @ Nov 24 2017, 12:15 PM)
Don't quite understand ...example if a seller selling tnb bill payment.. you mean now that product page got removed from shopee? Because I just purchased this week on Monday and everything seem to be working fine ...
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QUOTE(LostAndFound @ Nov 24 2017, 12:21 PM)
My common sellers all still on leh. I also selling this 'service' and product not banned.
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Weird.. I’ve no idea.. I only buy from few sellers since I’ve been doing the same.. I’ve no issue on this Monday purchase too.. coz I’m planning for next Monday Payment, so, I want to add to cart first.. but when I go to my “Likes” page.. I saw the product been banned.. screenshot few for reference.
Attached Image
mamamia
post Nov 24 2017, 03:21 PM

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QUOTE(kevyeoh @ Nov 24 2017, 02:35 PM)
I just checked at shopee... my regular seller still shown there... no ban... maybe it is specific to that particular seller you are buying from only ....
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QUOTE(LostAndFound @ Nov 24 2017, 03:01 PM)
Maybe Shopee intend that the product be one only and not 'catch-all' like that.
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Hope this is true and we are still safe for PBB swipes.

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