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 Uber Driver Discussion, Anything about Uber

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Versy_CK
post Jan 7 2018, 12:00 AM

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QUOTE(JohnL77 @ Jan 6 2018, 08:19 PM)
The way I see it, the only way to beat the system and keep mileage down is to go to Boost and Surge area. Because Uber will still top up 30% on top of your Boost and Surge earnings.

But go to Boost and Surge area confirm die. Sure jam like shit.

In other words, Uber wants to prevent us target no jam area and no jam times.

The other problem is, since Christmas, Uber hardly got any Surge at all.

A lot of drivers complaining Uber and Grab very slow demand since New Year.

I wonder if it's even possible to hit 170 trips a week?

Later end up like me and my experience trying Ace last time. Left 20 trips to reach the next tier on Saturday, then Sunday completely fail, can't hit target, do charity trip for Uber.
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I have yet brew any strategy. Just drive and observe first, see how later.. I also experienced slow demand a week before Christmas (4th week of first ACE trial).. Christmas till now haven't start drive back.. end of cuti mood.. now start worry about demand when start drive back next week.. cham liao..
Versy_CK
post Jan 7 2018, 12:01 AM

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QUOTE(TxMan @ Jan 6 2018, 09:52 PM)
how we know if we on ace program? i got notification on ace will be back next week on app.
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You will receive in-app notification/msg you got selected + an email will be sent to you too.
Versy_CK
post Jan 8 2018, 01:08 PM

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QUOTE(JohnL77 @ Jan 8 2018, 01:02 AM)
What does your email look like? Can see?

They sent me this email:

"Jana sehingga RM2,040 dalam pendapatan bersih seminggu
Disebabkan oleh sambutan yang hangat, kami akan membawa kembali Ace untuk fasa percubaan yang kedua.

Mulai hari Isnin, 8 Januari 2018 selama 6 minggu, anda boleh sekali lagi mendapat ganjaran berdasarkan peringkat perjalanan yang anda capai.

Layari pautan di bawah untuk mengetahui perubahan untuk fasa kedua ini."


So I send them message in app ask them whether I'm in Ace or not?

They reply also blur blur. First they said:

Ya, you were previously selected for Ace.  "No worries though, if this will be extended, we will notify you directly once you have been chosen to participate in this incentive."

So I ask them again, I am in Ace next week or not? They reply:

"Please note that you will only qualify for specific promotions that you have been contacted about directly. Be sure to check your email and text messages regularly to ensure you are aware of all upcoming promotions."

So I show them the email that they sent to me about Ace, until now they haven't replied.
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I got the same email as you. The in-app msg is much clearer meaning that you're IN the programme but it is not there anymore when I check back this morning. You will get sms notification as well if you're IN. I got the sms this morning.

QUOTE(bcombat @ Jan 8 2018, 10:37 AM)
just receive ace incentive sms.
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thumbup.gif
Versy_CK
post Jan 8 2018, 01:15 PM

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QUOTE(AskarPerang @ Jan 8 2018, 09:33 AM)
Ace still on trial? Not enough database info to collect whether Uber is actually untung or rugi by offering drivers Ace incentive?
The weird thing is by offering it selectively. Not to all drivers. Usual for Uber. Being selective.
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High chances (given a 2nd time ACE trial with 30% max top up capping) UBER will roll out ACE to all drivers but before fine-tuning and adjustment need to be firmed beforehand. Else, if blind blind roll out to all.. sure pokkai very soon, bleed faster than GRAB KO them.
Versy_CK
post Mar 21 2018, 02:48 PM

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Sorry guys, I wanna make a fuss here.

What's wrong with riders these day? They are either rate you 5-star, 4-star, and bloody 1-star. UBER needs to educate them what are the differences between stars.

My 1-star percentage is increasing lately and freaking demotivating. Zero 2-star. Zero 3-star.. 4-star is decreasing which is good.

It seems people (these days) are either rate full or the worst. If they wanna/going to give me 1-star no matter how my service is, then I'm sure I can give how 1-star service looks like to them.

Okay, I done rattling.
Versy_CK
post Mar 21 2018, 07:29 PM

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QUOTE(bcombat @ Mar 21 2018, 03:24 PM)
One possible reason to get low rating Is due to drivers give low rating to riders earlier.

please be aware that rider doesn't like to see their rating down for what so ever reasons. if they knew it is which driver did that, then they probably will retaliate with even lower rating or 1 star.
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That I'm well aware.

What I cannot brain is I don't see much issue at the end of the day which all riders got 5-star from me, I even overlook small matters. Only small portion got 4-star because wrong pinned location, not providing unit number for guarded area, wait longer than 5 mins, dirtying/littering my car, no basic manner, etc.. Worst rider, only two rider got it. Both also after sport (jogging), whole seat soaked with sweat, rendering me unable to continue UBERing. Haven't rated anyone 1-star before, still reserve for the devil.


Versy_CK
post Mar 21 2018, 08:13 PM

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QUOTE(bcombat @ Mar 21 2018, 07:44 PM)
Even 4 star rating can cause rider rating drops a lots when they have limited rides. For example, the rider has 10 rides in the past with rating 4.8 and the 11th driver give 4 star, his or her rating would dropped from 4.8 to 4.72.

Other possible reasons that are particular to the uber app that I can think of includes:

i) Collecting the outstanding RM5 cancellation fees from the riders; - Lately, I didn't collect much cancellation fees from rider, even if got also they are well aware of the penalty.
ii) Upfront fare was overwritten, i.e., the rider paid more than what its shown in his app when booking; Out of my control, am always use the fastest (following waze) and optimum route (road experience) and I always explain (with calm manner) to rider in detail why it happens and ask them to log a report to UBER to redeem their loss.
iii) The driver called up the riders to ask where he or she headed to. Some riders are ok with that but some others riders will hentam with 1 star. Being in a professional field,
I don't do calling beforehand nor blaming them for short trip. It is our option to choose to accept the request.


Lastly, if you ignore the riders with low rating, < 4.4 or 4.5 or 4.6 (up to individual drivers judgement, some even accept as low as 4.0), you will minimise the chance of picking up the bad riders and those that give you bad rating for no reasons. If you don't mind the riders quality, drive grabber is better since destination is known and better incentives.
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There are pros and cons at limiting or accepting lowly rated rider/request (as per each drivers judgement). Yes, it can minimize the chance of picking bad apples in exchange to lower the driver's acceptance rate which indirectly affect incentives value. My lowest acceptable rider's rating is 4.4 and above, sometimes between 4.3-ish if it is a long 40-minutes trip.

Haiz.. Probably I should step it up to 4.5 but then again I realize a lot new account lately, i.e. 5-star rider. Am pretty sure they created a new one due old one kena banned or hard to get drivers.

Yup, I'm aware and still agree that Grab pays better. To me, destination is not an issue, rider's quality is.
Versy_CK
post Mar 22 2018, 09:19 AM

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QUOTE(bcombat @ Mar 21 2018, 08:33 PM)
one more reason that caused low rating could be the pick up timing. If they wait too long, they may give low rating although it was out of driver control....
I'm guessing this may be one of the reason too but then again, some riders are just too ignorant. Occasionally there will be some rider who will text or call the driver when they can actually see/know from the app itself there's an on-going job. Usually in case if he/she (rider B) call or even text where am I, I will cancel the job, save my rating and to prevent unnecessary conflict.

ublur app back to back can be very silly sometimes, i.e., just pick up rider A and trip took 15 - 20 minutes to complete, start trips immediately the next ping (rider B) already came in, when finishing the trip A and go to pick up B, rider B already wait for > 20 minutes or more. So it is better to off the back to back function once pick up rider A....guess you know this already  biggrin.gif. I am not sure whether uber app still got this issue or not as I seldom drive for uber. Yup, knew this trick. Some rider just cannot wait even 5 mins. And sometimes it the system time prediction fault, tak bleh caya.

If the rider is rushing because he or she late already for work/meeting, it is quite normal for the driver to get lower rating than 5 stars although he/ she understand that safety is the more important and it is not the driver fault.
Then their judgement became biased with their own fault. Usually I will tell them I try my best and without compromising safety. But still.. we are the front line taking unsound hits.
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QUOTE(mhs87 @ Mar 22 2018, 04:11 AM)
I think uber now got new policy where riders have to give reasons for rating 4 stars and below.

Hope that solves some of the problems 😅
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Yup, it will pop out under "rider feedback" if and only if they give reason. If not mistaken, it's still optional.

In my "fuss", I didn't get any "rider feedback", that's why I'm fussing about this. Mati buta.
Versy_CK
post Mar 22 2018, 09:36 AM

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QUOTE(xenith @ Mar 21 2018, 11:19 PM)
Driving for uber, is it necessary to accept all ping? Because some of these pings are quite far says 8km or 10km away and the trip is just rm4 ~ rm5 only.

Today i was tried to queue at senai airport and system prompt queue size was less than 10 but uber still gave me pings for nearby job. I didn't accept it and my acceptance ratings drop. So doesn't mean i couldn't queue for airport trip at all?
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It is advisable to accept all ping, said UBER (screw them). Remember, you are your own boss. It is at your own travel cost to pick up rider. You sendiri decide what's your acceptable pick up range.

Not sure about how it works in JB queue. Logical speaking, take or no take. No take then back to re-queue.

Acceptance rate and cancellation rate affects incentive value. Not sure about JB. Maybe someone from JB can answer you. Do find out what's the minimum acceptance and cancellation rate to stay afloat before system suspend you, or worst kicks you out, permanently.

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