Grab says we must get consent from rider, technically when rider disagree, we may cancel the ride.?

Higher educated riders felt angry as we are not using it for road safety as it suppose to be but served as Surveillance Tool on Riders’ Privacy 😳

This post has been edited by JasonAubama: Nov 7 2017, 09:08 PM

RM24 from Kinara to Pavillion, travelled for 105min. Burnt my 2 MP blocks 😡 while AR60%

This post has been edited by JasonAubama: Nov 8 2017, 11:00 AM

My Practice as well but still face similar situation where Grab may not factor in Traffic Condition like Waze. Very often Passenger angry as the Rider app showed 3min while we needed says 9min non-stop driving towards them.

“Kindly provide us with screenshot of the error your currently having. We would escalate this issue to the relevant department if it still persist.
Do revert to us if you are able to use the In-App Help Centre.”

My last e-mail complain as iPhone iOS could not access the Help Desk where CS replied as above. Since day one until now, their standard is ‘escalate’ but not rectifying thus far. Good luck iOS Driver, Door is shut for communication 😢

This post has been edited by JasonAubama: Nov 9 2017, 08:33 PM

Many errors yesterday’s incentives. More than 1 block 🤔

Roughly catch the idea of Flying GPS Locator & Selling Pings by 11s that conforming we couldn’t response within 4s of Victimized Pings 🤔

Could be the above reason Genuine Driver difficult to get Pings when Camping & far distanced PuP. Grab needed a Pro Strategist like me then 🤗

https://grabdriverhelp.zendesk.com/hc/ms/ar...es/115007907928

Good for iOS Drivers 😅

Updated Driver App but iPhone still can’t connect to in-App Help Desk. CS just replied me with this link:

https://help.grab.com/hc/ms

My previous company’s IT team would directly work with Google, Apple, Microsoft & I used to contact Apple Inc for assistance. Not sure Grab not able to solve such minor issue for iPhone Driver 🤔

This post has been edited by JasonAubama: Nov 15 2017, 03:29 PM

“Please be informed that the commission for airport bookings is not automatically refunded. You will need to call in to our support helpline (1 300 80 5858) to report the cancellation before the commission can be refunded.”

Beware the above reply!

KLIA booking cancelled but no automatic refund.

Grab ma🤔

Just realized that my incentive yesterday from 12:00pm to 12:59pm Registered 50min on line instead of full 60min.

Do we really need to keep tracking all these minor errors as that affecting our income blindly?

This post has been edited by JasonAubama: Nov 24 2017, 09:01 PM

Yes, many months ago but removed for some times. Now recurring again 😡

No bullet than forced to accept.
Waited 10min but not showing or wrong address at MP block.

Why so choosy?
Loyal to Singularity like me 🤗

My Home Page AR79.2% while Incentive Tab 80.0%
Hard Luck? Zero Incentive 🤬