wah difference of 4 mins also so important ah, ask them rushing to where la...🙄
but seriously I just tell them there's jam or traffic and I'm trying my best to reach ASAP

currently grab only allow cars newer then 8 years. new rules register car must be below 5 years but can use for grab up to 7 years.

you can't look at his rm178... incentive drivers try to hit as low fare collection as possible to increase incentive amount. just before he got banned monkeyboy managed to get $1200 in incentive and $1000 in fare in one week... without incentive we would drive very different strategy...

This post has been edited by moosekaka: Sep 24 2017, 07:18 PM

can, but Grab will never let you complete just one $3 job in that hour. to qualify for the full incentive you have to be available for the full hour, so almost 100% chance grab will assign you another job in that hour.

This post has been edited by moosekaka: Sep 24 2017, 07:17 PM

it's in their t&c... they prorate your incentives by the MINUTE

last few week my fare around 800 + incentive around 350 +, fluctuates by around $50 for both... so far different from 50/50 split.
if I more aggressively reject or cancel can lower the ratio closer to 60/40 but then higher chance of Rider complain and then you get banned.

that's why now I press the I'm here button when I'm about 100 meters away. also make sure to send the hello I'm here chat message. if I'm going to a place where I know it's going to be very crowded like shopping malls on weekend I'll call ahead let them know I'm nearby.

ah boy,u think too much... grab has much bigger investors with cash to burn and as long as they have the current incentive structure just drive with the optimum strategy to maximize your earning. maybe the incentives will end next month, maybe it will last a few more years... you can only do what's in your control.
if you really want to scared how about when they introduce robot cars?? or maybe SPAD come up with some kind of rule that makes it no longer worthwhile to drive? either of these scenarios are just as likely to happen within the same time frame that grab loses so much 💰 that it goes bankrupt.

Ended up driving 9-11 pm block, straightaway all jobs use promo....
4 and 5 jobs in that hour. rejected three pings, still ended the week with AR 86.3%, enough to reject two more pings.


You really believe her hacking story ?
If hacked how can she cancel

Which mall you talking about? mid valley? Pavillion/Sg Wang/Fahrenheit? KLCC consider can uturn easily right?

I hated that one.. reached there called and messaged no response then as I exited the mall customer messaged me said I'm here. I told her she had to wait again as she wasn't there when I reached and I had to round back. made illegal uturn at the traffic light turning to jln genting Klang and cut back in to the mall, still a five to ten min wait for the customer. feel like asking customer why they book when they are not there.

take the key with you la adoi..

ah times square.... sometimes they close the turning to the main drop off entrance.. not sure why?? when this happens sure customer will have problem finding me. if I park Under the monorail bridge riders still cannot find me. now I learn to ask them to go to the hotel. can turn in to the hotel from the from jln Imbi off ramp to jln Pudu.

When it comes to 5 stars rating, apart from the basics like clean car and driving smoothly, the number one factor I feel affects how likely the AVERAGE customer give you 5* is how you make them feel (i.e. the vibe you give them/ their mood).
Their mood you have limited/no control, but what is in your control is your own mood. I find whenever I am rushing to customer/stressed from chasing AR/traffic, customer can sense it no matter how much I try to hide it (and then this is when I get no rating or <5*). Conversely when I am in good mood my greetings to the customer have a more genuine tone to it. Think about your experience with CS or even your waiters/receptionist...if the staff is smiling,pleasant and efficient, you also will likely feel more relax and happier with the service, right?

Also if you can get to your pax quickly and drop them off quickly (but safely and smoothly) they will be happier, but of course this depends on traffic. You can mitigate this by calling ahead to inform them of bad traffic. ofc there are always some cbk who wont pick up/answer...in rare cases when its very long time to reach either I cancel or they will cancel.

I only gave them my details last week...how long you waited for those already?

This post has been edited by moosekaka: Sep 25 2017, 10:29 AM

Thats why always at beginning of shift, happy face...end of shift....different story
Taxi drivers will sympathize


This post has been edited by moosekaka: Sep 25 2017, 10:42 AM

On another note, recently GRAB B2b having a lot of problems, willing to bet this is the cause (I bet they are making changes to their codebase to integrate with different map provider)

Grab partners with online maps provider that rivals Google Maps



This post has been edited by moosekaka: Sep 25 2017, 11:02 AM

.

This post has been edited by moosekaka: Sep 25 2017, 10:44 AM

Where got busy areas requirement now.....

This post has been edited by moosekaka: Sep 25 2017, 11:06 AM

no its not..up to you to report him.if he feels that way he should not accept your request. OR he will cancel.

THe only time I ever change the fare is when RIDER ask me to change the route (like round trip etc). Then after trip complete I will call CS to inform them about the request to avoid problems/gaming accusation/ban from Grab because dropoff point different.

since before raya...

Just received an SMS from GRab that I overcharged customer from a RECENT job. THey gave the booking ID. I looked at all my job history ID and found it from 9 Sep...
That Job was GRABPAY, no toll!! I remembered them as well, no issue with that job and only 3km, $6.

Called grab, they said "its just a general reminder sent to our drivers".....real or not

This post has been edited by moosekaka: Sep 25 2017, 02:28 PM