Let me insert a missing word for your sentense: pretend. They pretend to take driver feedback more seriously. Still, no real action will be taken or else you will heard a lot of riders put their story on internet because of the ban.

The only action they do is inform you that an action has been taken. (Action = Put a remark). Period.

One arab guy told me last week that he book Uber and driver did not show up for 1 hour. He can see on screen the driver is moving around within 5 km radius. He call the uber driver but no answer. Then he book grab and I took the job. He dont want to cancel coz of the cancellation fee. This type of driver ruining the uber image... I do agree if grab impose the cancellation fee and destination set features... looking fwrd to this and many more positive improvement.