hmm...now u mentioned this, the cable that connect from outside house into my house to the fiber wall socket, it is supposed to have 1 line not connect into it? i can't remember how it is d, but macam got 1 line is not connected in to. now at office can't check d

What make/model is it?

Uh... how often do you actually restart/turn off your modem? Mine is running 24 hours...

According to my TM contact after I send him that picture, he said this particular model integrates everything, yes, that right, it has wi-fi!!!

In the future, there will be no longer separate BTU + Wireless Router as soon as IN SEPTEMBER 2017. TM will save a lot of money from introduction of this model.
He heard it cut 60% of overall customer premise equipment cost.    I don't know if he is exaggerating.......

EDIT: Don't trust my source too much ya.......after all, my contact had been wrong several times....

If so, I don't think it would be as good as the TP-Link one, and we would be better off buying our own modem. Hopefully when I get UniFi by this or next month I can still get the old ones.

My D link AC1200 router (the cylindrical one) has orange on the earth icon, and the alcatel modem only has LAN with the light on. "Auth" and "line" are both not lit.
Internet is down and the phone doesn't work.

When I go to router settings, and click repair, it asked me to set up my internet connect. Have to put in ip address ranges for PPPoE that I don't have (instruction asked to contact service provider).

After proceeding with the setup, now I can't even access router settings.
I am guessing instead of a service disruption, my router or modem actually reset itself last night?

Reported to TM. Now long weekend no unifi. Hoping to figure it out if anyone here experienced this before.

Thanks both! That makes sense. Think it was raining heavily last night and the pole right behind my house is rather messy, I can't recall if they installed my cable to that pole or another pole that's far away. So that seems to likely be the problem.

Hopefully i didn't mess up the router settings by accident.

I read on one of the super old troubleshooting guide here that the orange earth light means the modem or router reset itself. Hence wanted to be sure.

Guess all I can do now is wait for the call from the technician.

I see.  Thanks for the explanation! Sucks to not be able to game or stream video for the next few days. 

But I'm guessing if it's cable issue,  tm would be covering the cost of repairs so I don't need to pay the rm53 visitation fee?

Got hypptv question here....hopefully someone can answer....

So, I was forced to register unifi few weeks ago with ruby pack.

Today, I bought 25m LAN cable and connected hypptv decoder for first time. Funny thing is......it seem like I can view channel from supposely different packs?    Is this normal?

Thanks!

I was worried that I might be screwed again by agent and forced to pay for hypptv subscription for all different packs....hahaha...........

My first unifi installation was so smooth.......I wonder why my second installation experience was so horrible..

Right now I got two different unifi accounts for my House A and House B.

1) House B previously had streamyx (Unipack 4Mbps RM88, streamyx account under my name, homeline account under my dad name).
2) I registered for 30-->50Mbps upgrade before 28 Feb for House B, too bad fiber ain't ready yet, thus my unifi installation started on August.
3) Installer and new agents said there will be no free upgrade for my package, so I refused the installation. Then TM wanna charge me RM200 for unifi termination  .
4) No choice but to agree for installation to proceed. 
5) -.- Apparently the agent f*cked up, agent selected 'homeline' termination instead of porting the number to unifi VOBB. I went to TM and they said I can't get the homeline number back. My mum scolded me kaw kaw. Then my dad also bombed me kaw-kaw. 

.....So...... you understand my frustration now ? My original homeline number was gone, I can't get free speed upgrade and I am paying RM190(GST inclusive) instead of my previous RM93.30(GST inclusive) Streamyx 4Mbps.

Try 43 people for my mum and 66 people for my dad.....

My phone bill........by the way....what is the call rate for RM179 package again?   
Cause both were using the new phoneline to inform their contacts.

RM 179 package has no free calls, rightfully.

I'm using this modem, got it when first installed unifi in 03/2016. it's a modem by FIBERHOME (nvr heard of it though).
anyone using this modem apart from me?

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unifi down? red light while night. shit
customer service damn lazy. midnight sleeping. fucking idiot.

tm just installed my 100mbps. But they give me the 850L router. The wireless is very bad anyway i can make it better?

I heard c1200 router got a lot of complaints?