mostly happened in around 9pm - 11pm, youtube streaming speed is extremely slow with 720p. Sometimes watch HyppTV, the picture is still and voice/sound still there.

anyone of you have similar problem ?

Anyone with similar problem and how to get rid of it ?

i just placed a call to TM customer service.. They won't entertain you if you don't receive SMS or email notification. I believe this promotion is open to existing customer BUT it is selected customer will getting this sms.

Customer service representation will know whether their system is sending out sms to you.

may I know anyone who staying in high rise building which using VDSL2 are getting promotion RM10 upgrade to 100mbps ?

i'm asking the same question yesterday.. whether anyone here already successfully upgraded to 100mbps with vdsl2

this Kakak so good, always do the best for sister.

for those stay in landed house, upgrade to 100 mbps should be fine since it is using the full fiber cable For those stay in Condo/Apartment, Some of my friend getting free upgrade (from 30 mbps to 50 mbps via thank you surprise) as they stay at lower floor. Some stay at higher floor did not manage to get the free upgrade due to line not stable.

can the Huawei BTU HG-655A support 100mbps (grey color) ?

Jumbo or Jumbo lite ?

anyone here with VDSL getting 100mbps upgrade ?

Hi Victor, so are your house VDSL support 100mbps ?

My case is I'm using 50mbps (TQ Surprise). No issue for the line so far.
Low snr margin also could be due to certain ip range you got. At least I saw this in my BTU. Not sure whether TM will do something for those with VDSL ? Otherwise will stuck at 50mbps.

After read the post since November until now, found out some of the members get 2 digits of ping response time before 100mbps. And now they are getting single digits in 100mbps. I'm sure there must be something did by TM improve the line quality.

How you access to that page ? Can't see this option.

Yea, I did went to that page and click on Cancel Service Subscription, but it popup a message requesting me to make payment. I'm registered a auto debit since day 1 I subscribe Unifi. Maybe need to wait for end of the day and see if the auto debit is already done at their side then only I try to access again.

yea... TM should follow what Time is doing now. Those in Condo should using full fiber rather than fiber then copper wire.

anyone here who successfully downgrade from 50mbps to 30mbps (Bonanza campaign), do you bond by 24 months contract ?

same case with mine. Maximum is 50mbps. I'm using 50 mbps (TQ surprise) and 2 weeks before, I downgrade back to RM139 (Bonanza) 30mbps. Save RM40 per months.

I'm getting 50mbps through Thank you surprise. Before that, I ask tm technician who came to my house changed the HyppTV Box whether my place able to support 50mbps, he said my place only support 30mbps. Who know, after I click on Thank you surprise, I'm getting 50 mbps.

2 weeks before, I went to tmpoint to ask about RM10 upgrade for 100mbps, she tried to upgrade my existing package (50mbps) to 100mbps but unfortunately, she showed me the error message showed on the monitor something like the requested order not supported by premises with VDSL.

I tried lodge ticket through MCMC and now my package already changed from 50mbps to 30mbps.

Initially I request to downgrade to Bonanza 30mbps, but at the end it showed unifi advance 30mbps