Just called the 100 to upgrade to 100 mbps for RM 10 top up just now. so now, do i need to change router or modem? or wait technician to call me? or wait for email confirmation enough already? Thanks

*Currently on the UniFi Advance Plus 50Mbps (Thank You Campaign 2017) package

This post has been edited by aa123aa: Nov 20 2017, 12:17 PM

what is TM latest BTU model for 100mbps? anyone knows it?

called 100 on monday to upgarde to 100mbps... but till now no news on upgrade yet. cant't wait for my 100mbps !!!

@soonwai Huawei HG8240 model silver colour. Dont know whether it is Ethernet or gigabit? how to differentiate both of them?

This post has been edited by aa123aa: Nov 22 2017, 04:58 PM

Still waiting patiently.... since monday.

It seem like those who walk into the TM centre got their upgrade already as compared to those who made their upgrade via 100. Is that true???

This post has been edited by aa123aa: Nov 23 2017, 09:13 AM

RM189 after RM 10 upgrade should come together with both free call and jumbo pack... This is what I knew from the conversation.

This post has been edited by aa123aa: Nov 23 2017, 02:49 PM

Well, I suppose you're entitled to it. Its still better to clarify with them on it.

This post has been edited by aa123aa: Nov 23 2017, 03:13 PM

Good that you going to received yours next week...

IKR. Had been waiting since monday.

Was told by TM that my order is still not being process. Means nothing is done yet!

Give another 2 days... If not, I will start complain again! LOL. Wonder what takes them so long just to do an upgrade.😠

This post has been edited by aa123aa: Nov 24 2017, 03:07 PM

Means you received the upgrade already or still in process?

NICE!

live chat with TM and was told that no order has been created for my account yet and they asked me if i remember who i spoke to for the speed upgrade. My reply was of course nope. Nothing is shown in their system for my case and hence they didn't process my thing at all. Wasted one week of waiting. Now they say open report on my case and take several days to get back to me... And worst they even ask me to screenshot the sms to show them but i told them all conversation is recorded and why shall i do so again. Frustrated with them now! So if possible, whoever who did via 100, pls follow up with them.

This post has been edited by aa123aa: Nov 27 2017, 10:09 AM

What this means? saw this is my account? does this means my upgrade is being process or complete already?

This post has been edited by aa123aa: Nov 27 2017, 02:01 PM


Attached thumbnail(s)

I called last monday morning.

its under my activity on the sidebar.

Just got my upgrade done to 100mbps.. call 100 to upgrade last monday. Partly, why I got it done today is coz I go make some noise this morning to TM. Hahaa... And yeah, it work!

This post has been edited by aa123aa: Nov 27 2017, 08:06 PM

what is their issue?

This post has been edited by aa123aa: Nov 27 2017, 06:01 PM

Waste people time... wait whole day, then you come say system problem.

This post has been edited by aa123aa: Nov 27 2017, 06:07 PM

By right, System problem is on their end. they could just leave all those router. And notified you once the system is done for your upgrade. Then no need to arrange for them to come again. This is the most mafan thing... Need to wait the freaking whole day just for them to come. Plus most of time, never come on time.