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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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Neptern
post Nov 18 2017, 01:22 PM

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I called TM just now to enquire about the RM10/month upgrade. The CS said only eligible when you receive the sms offer.

Should I try my luck again later?

This post has been edited by Neptern: Nov 18 2017, 01:24 PM
Neptern
post Nov 18 2017, 01:34 PM

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QUOTE(NyOx @ Nov 18 2017, 01:30 PM)
i think only selected customer will get call. whoever got call will consider lucky. kekeke. add RM10 get upgrade to 100mbps. dayumm
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Maybe I should call every week to pester them or something. Been a loyal customer since 2010.
Neptern
post Nov 21 2017, 08:03 PM

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QUOTE(brainocide @ Nov 21 2017, 07:41 PM)
I just upgraded to 100mbps. No sms received, just walk-in to tmpoint then CS said i can upgrade by adding rm10. Thats all. --- Ipoh mali
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Ok that's good news. Did the CS say your account is flagged for upgrade or something?

If not then I will go TMpoint one day and try. Do you need the account holder to be present?
Neptern
post Nov 25 2017, 10:42 AM

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Called 100 again just now and said my account still not eligible

Guess will go TMpoint (Quill City Mall?) next week to sort it out.

This post has been edited by Neptern: Nov 25 2017, 10:43 AM
Neptern
post Nov 25 2017, 05:05 PM

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Went to tm point quill city mall to try my luck. Didn't work out as my account not entitled for the rm 10 promo.

Guess I still have to wait.
Neptern
post Nov 27 2017, 09:20 PM

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Finally got the sms today. Time for upgrade to 100mbps!
Neptern
post Nov 27 2017, 10:57 PM

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QUOTE(kayroll @ Nov 27 2017, 10:47 PM)
Is it previous customer did just received TQ50 can get rm10 free upgrade?
Mine didn't get any sms from TM  hmm.gif
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I just got mine today. You can call 100 or tmpoint to try your luck. Me from tq50.

If still cannot then wait for sms.
Neptern
post Nov 27 2017, 11:15 PM

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QUOTE(kayroll @ Nov 27 2017, 11:13 PM)
Just chat via unifi live chat. The CS open report and submit to sales dept regarding rm10 upgrading plan. Hopefully would be done by next few days by TM technical team.  biggrin.gif
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I did the same thing just now. Fingers crossed smile.gif
Neptern
post Dec 1 2017, 09:53 PM

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Today went to quill city mall to apply for the rm10 promo. Lucky got the sms received from tm. They said the promo ended in nov so i was like wtf. Luckily the sms said the promo is until end of dec. They even took picture of the sms. The staff doesn’t seem to know about the promo.

Now i just need to wait for the technician to come change my equipments.
Neptern
post Dec 3 2017, 06:16 PM

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QUOTE(hown @ Dec 3 2017, 06:06 PM)
guys, im using Asus Router RT-N14UHP for recently upgraded 100mbps
with lan cable i can get 93mbps only
wifi even worse max also 85mbps
is change of router needed?
because from what i check online , it supports 2.4ghz wireless n only
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You need to change to a gigabit router. Tm never gave you new router?
Neptern
post Dec 3 2017, 07:42 PM

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QUOTE(hown @ Dec 3 2017, 06:31 PM)
nope , in fact im was given innatech rg4332
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You never told them to change equipment when you upgraded? That's weird.

Anyways the cheapest gigabit router i saw was the TP-link Archer C1200.
Neptern
post Dec 3 2017, 11:50 PM

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Does your computer have a gigabit ethernet port?
Neptern
post Dec 4 2017, 12:30 AM

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The BG model supports gigabit apparently.
Neptern
post Dec 6 2017, 08:07 PM

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Finally upgraded to 100mbps today rclxm9.gif

The only hiccup is that the technician didn't change my old ONU to a new one (I wasn't at home).

Had to call them and ask them to change.

Anyone upgrading to 100mbps please confirm if your ONU and router have gigabit ethernet port. If not you won't get full 100mbps.
Neptern
post Dec 7 2017, 06:34 PM

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QUOTE(Gaza @ Dec 7 2017, 05:29 PM)
Went to TM Point (Quill City Mall) today to apply Unifi for my new house in PJ - Bonanza 50mb package RM189.

At the same time i also applied Bonanza 30mb package RM139 to replace my parents house 50mb RM199 package (upgraded from 30mb to 50mb after year end promotion last year). When i called 100 previously the operator said don't have option to add RM10 to upgrade speed to 100mb and this was also the same thing the staff at TM point told me today - they discontinued rm10 promotion for current 50mb users.

sucky part is that cannot replace the old 50mb with new 30mb straight away. need to wait for them to install 30mb first then after that go and terminate the old 50mb.
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As long as you receive the sms for the rm10 upgrade then you can do it. The sms I received said is valid until 31 December 2017.
Neptern
post Dec 8 2017, 09:31 PM

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QUOTE(gahkin @ Dec 8 2017, 09:25 PM)
TM installer just replace this new btu to me , this HUAWEI EchoLife HG8240H , this new model is gigabit capable ?

The BTU link : http://m.huawei.com/enmobile/enterprise/pr...e/hw-371837.htm
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Yes it has GE ports. It's the same one that they changed for me.
Neptern
post Dec 9 2017, 12:01 AM

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QUOTE(yakumo @ Dec 8 2017, 11:33 PM)
unifi pro 100, the rm10 upgrade, and the router is tplink ac1200

but i feel like accessing games loading screen also slow, sometimes about 10 sec to read,

gmail still loading..
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I also kinda feel that as well. The wifi signal is weaker than my asus router last time. I just need some cash to change to a mikrotik.
Neptern
post Dec 9 2017, 10:49 AM

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QUOTE(LostAndFound @ Dec 9 2017, 07:00 AM)
mikrotik is a good router, but as an AP I think the signal quite weak right?
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It seems that you can adjust the power of the wifi manually. Maybe someone here using a mikrotik can give some comments on this?
Neptern
post Dec 9 2017, 04:38 PM

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QUOTE(Ben Ling @ Dec 9 2017, 01:18 PM)
Guys, does anyone faced this issue before ?

Using facebook on your phone on Wi-Fi and suddenly it does not load, just like disconnected from internet, then I switch to mobile data it loads and switch back to Wi-Fi then only it continue to work.
So is it router problem or unifi problem ?
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Try changing your dns server.
Neptern
post Dec 9 2017, 10:35 PM

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QUOTE(Ben Ling @ Dec 9 2017, 10:05 PM)
guys I just have my router replaced with Archer C1200, seems okay but on LAN still getting only 94Mbps max, should I also change the modem ?

And I just realize download anything from Play Store on my devices have a 1-minute delay before downloading, switching to data will download instantly, any solution ?

thanks
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Does your ONU have a gigabit ethernet port? Make sure you are using cat5e ethernet cables as least.

Try switching around your dns server. I set back my router to the TM dns server and solved some slowdown issues. I still use google dns on my pc.

This post has been edited by Neptern: Dec 9 2017, 10:36 PM

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