At my dashboard appear discount rm50 also. What is this means?

i tested with 5Ghz, the download speed can go up to 100Mbps.
But then when i tested with 2.4Ghz, the download speed can go up to 50Mbps only.
I am wondering can the 2.4Ghz download speed go up to 100Mbps? Please enlighten me.

Can you please provide us your bro's dashboard screenshot with the RM200 for our reference?
(excluding the confidential or private info, of course).
Mine one also reflects only RM150. I have contacted TM to rectify this.

Can you please provide us your bro's dashboard screenshot with the RM200 for our reference?
(excluding the confidential or private info, of course).
Mine one also reflects only RM150. I have contacted TM to rectify this.

That's the interesting part. LiveChat told me that my discount should be RM200 but he never said if it should be RM200 or RM150+RM50. He said he has created a report for this for me.

Also, when I checked whether the price will retain after 24 months, he said the marketing team said that it will go back to the retail price (meaning the price will not be retained). When I asked him about the Perpetual thing, he said that it means the price will not change if I don't change the package (meaning the price will be retained). So I enquired further to find out which version is correct. He was unable to answer and advised me that someone will inform me using the same report number. 

Yup. I understand. Thanks!
Mine is set to High. I just tried setting it to Low. The only difference is the expected lower speed when I am further away.
I am curious if setting it to Low will save electricity and minimize radiation that may carry health risks.
Still no news yet. No change to the Dashboard. Doubt they will update it so quickly.
So your bro's dashboard updated already?

anyone here experience their unifi account suddenly been suspended ? 

mine got suspended due to billing issue.  but in actual fact i already paid the bill.

Just received an SMS saying the my order is completed. I think this is for my TM report for errors in the portal dashboard that didn't reflect the correct discount for the RM10 promo. Strangely, the report is still open but the order (with a different id) is completed. I am sure this is a different order since my upgrade order was completed days ago.

So this is the latest info on my dasbboard. Is this consistent with you all, who had the same upgrade (Jumbo+100Mbps+free calls)?

HyppTV Residential
xxxx@iptv
Promo - 1 Month Free HyppTV Premium Channels
HyppTV Free
HyppTV Ruby Pack (Promo)
HDMI Cable
HyppTV Everywhere
HyppTV Everywhere Plan A (Promo)
Jumbo Pack

Residential High Speed Internet
xxxx@unifi
UniFi Free 1 Month Subscription Fee
Promo Discount RM150
Promo Discount Perpetual
UniFi Special Discount RM50

Residential Voice
xxxxxx
Standard Offering Allow All
Residential Voice Basic - 1BB
Voice - Do Not Disturb
Voice - Call Line Identification Presentation (CLIP)
Voice STD20 (Free)

jonuslee, any update from your bro?

Just done upgraded to 100Mbps. The installers changed my router from DLINK WBR2300 to Archer C1200.
Speed test from my first floor room. The router is located at ground floor
[attachmentid=9394466]

My only concern is my dashboard is not showing UniFi Special Discount RM50

HyppTV Residential
HyppTV Everywhere
HyppTV Everywhere Plan A (Promo)
HyppTV Free
HDMI Cable
Promo - 1 Month Free HyppTV Premium Channels
HyppTV Ruby Pack (Promo)
Jumbo Pack

Residential Voice
Standard Offering Allow All
Voice - Call Line Identification Presentation (CLIP)
Voice - Do Not Disturb
Residential Voice Basic - 1BB
Voice STD20 (Free)

Residential High Speed Internet
Promo Discount RM150
Promo Discount Perpetual

Most of the live chat CS only ask to wait until new bill is out to report if there is any missing discount. Keep trying until one that is willing to help report and open a ticket.

Do you have STD20 before upgrade?

My bill cycle is every month's 16th, by looking at the unbilled amount I know something is wrong. Gotta wait for the statement to be generated to see the breakdown and gotta raise another round of dispute. Oh God, TM can you please let me have peaceful life without contacting you every week? I have been raising tickets since the past one month.

contacted its FB Everyone Connects first. maybe if still cannot settle, then i go for 100.
i got the special RM50 discount as stated in the portal.

the problem is now that hypptv. it is listed as if we SUBSCRIBE it and not we got it because of that RM10 upgrade

macam haram jadah that kind of SOP

fruitie choonsern cho SzeMeng76 jonuslee

This is how my bill looks like after the RYE 100mbps RM10 upgrade.
My installation was Nov 27. My bill comes out on the 28th. Below is my 28 Nov bill.

I'm expecting: UniFi Pro 100mbps RYE 299 + Ruby 30 + Jumbo 60 = 389 less Promo 150 & Special 50 = RM189. RM200.34 with GST.
You can see the pro-rata calculation for one day.




Nov 28: Bill total was 149 + 91.94 + 0.90 (for a phone call) = RM241.84. RM256.35 with GST. Special discount RM50 is missing
Nov 29: Called 100 to report billing error.
Dec 02: Bill rebated RM60. RM241.84 - 60= RM181.84. RM192.75 with GST.
Not sure why they rebated me extra RM10.

Thanks for the input but I still don't understand the calculation.
Let's exclude any GST for easier calculation.

I already paid RM179 last cycle as advance payment for this current cycle. The pro-rated difference, since I am using RYE in the "middle' of the cycle, will be no more than RM10. Even if I started using it, the difference is only at RM10.

So at the maximum, the amount i need to pay is RM10 (pro-rated) +RM189 (full month for next cycle's advance payment). This turns out to be at most RM199. So what does this RM0.33 comes from?

Once again, i am quoting figures without GST included.