Hi, I would like to know what is the HP warranty experience like? Also, do they provide 1-1 exchange?

Countdown to Dell reseller bad-mouthing attack in 5....4..3....2...

I believe their service centre is now closed. I would like to know more about their Drop off method.

Meaning they will assign 3rd party contractor to repair our laptop?

yes if you have issues with the laptop you create a case and then they will schedule an onsite tech to replace the parts

Are you talking about laptop?

As Far Enterprise level , 1 - 1 Exchange no issue. Just had to deal operator with language barrier.

can please define more on the onsite term?

Yes laptop

well the laptop that I purchase is a business grade laptop that I purchased in US. One time within warranty period in Malaysia some issue with the motherboard so I created a support ticket with HP and then the next day a local tech contacted me and ask me my exact house location and he drop by to change the motherboard for me and then I just sign the service report

You can check your laptop serial no from HP website https://support.hp.com/my-en/checkwarranty/

It will show you all the details. This is example from my machine.

Warranty type Manufacturer Warranty
Service type Wty: HP HW Maintenance Onsite Support
Status ? Expired
Start Date July 19, 2013
End Date August 17, 2016
Service Level Global Coverage
NextAvail TechResource Remote
NextAvail TechResource Onsite
Std Office Hrs Std Office Days
Standard Material Handling
No Usage Limitation
Next Cov Day Onsite Response
Standard Parts Logistics
Deliverables Parts and Material provided
Onsite Support
Hardware Problem Diagnosis
Service type Wty: HP Support for Initial Setup
Status ? Expired
Start Date July 19, 2013
End Date November 15, 2013
Service Level NextAvail TechResource Remote
Std Office Hrs Std Office Days
Unlimited Named Callers
2 Hr Remote Response
Deliverables Initial Setup Assistance



If your warranty is covered with onsite support, they will come to you. Normally the guy from CTC global will come to replace the parts. Not directly from HP or Dell.

This post has been edited by flexyx: Aug 1 2017, 03:49 PM

Laptop do having 1 to 1 exchange, subjects to Manufacturer approval, for DOA case

Glad to hear this, sounds easy to use coz i dont need to walk to their drop off point


When u say 2-3 days? Does that mean they will come and collect our laptop and return in another 2-3 days?

Normally they will come on next business day depends on the spare part availability.

who told you told information ?

end user also can dealing with Manufacturer HQ office support directly incase you are not aware , even bought from retail shop

CN case is last resolving after 1 to 1

so far so good if they can help you identify the problem

Do you guys have any experience on when the technican remote control your pc? what will they normally do? Should i clear my browser history?

Dont worry, after he replace the parts, he will ask you to check.

This one not the one where the technician com face to face to you. This one is when they want to check from internet only, remote control your laptop

no wor, my warranty service is that support on site.

Hp , lenovo, Dell

As I mentioned, subject to approval base on Doa case.

are you a reseller ?

if you are big player of , you shall know this, unless, your business just is small flying bees

its real business world , child

face the fact, once you have grow enough big, you would know the possible there

frog under well always not sure how high the sky .