yes if you have issues with the laptop you create a case and then they will schedule an onsite tech to replace the parts

well the laptop that I purchase is a business grade laptop that I purchased in US. One time within warranty period in Malaysia some issue with the motherboard so I created a support ticket with HP and then the next day a local tech contacted me and ask me my exact house location and he drop by to change the motherboard for me and then I just sign the service report