Are you talking about laptop?

You can check your laptop serial no from HP website https://support.hp.com/my-en/checkwarranty/

It will show you all the details. This is example from my machine.

Warranty type Manufacturer Warranty
Service type Wty: HP HW Maintenance Onsite Support
Status ? Expired
Start Date July 19, 2013
End Date August 17, 2016
Service Level Global Coverage
NextAvail TechResource Remote
NextAvail TechResource Onsite
Std Office Hrs Std Office Days
Standard Material Handling
No Usage Limitation
Next Cov Day Onsite Response
Standard Parts Logistics
Deliverables Parts and Material provided
Onsite Support
Hardware Problem Diagnosis
Service type Wty: HP Support for Initial Setup
Status ? Expired
Start Date July 19, 2013
End Date November 15, 2013
Service Level NextAvail TechResource Remote
Std Office Hrs Std Office Days
Unlimited Named Callers
2 Hr Remote Response
Deliverables Initial Setup Assistance



If your warranty is covered with onsite support, they will come to you. Normally the guy from CTC global will come to replace the parts. Not directly from HP or Dell.

This post has been edited by flexyx: Aug 1 2017, 03:49 PM

Normally they will come on next business day depends on the spare part availability.

Dont worry, after he replace the parts, he will ask you to check.