Oh god, i dont wanna head down to KL for trivial matter like this!!

Edit: status changed at Pos Malaysia tracking as below, at this rate, i'd take paying gst over presenting the certs...


This post has been edited by Lionel90: Sep 13 2017, 11:15 AM


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Looks like mine is held at Butterworth Customs too then...

Anyone can shed a light about what I need to do to get my purchases?


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Invoice... so in this case it's only the email upon order confirmation..?

Didnt buy flavouring, just 2 packs of protein, 1 shaker & 1 free dehydrator, total under RM500. So if really get detained, only need to be there to present the invoice then i should get my stuffs? On the spot or have to wait for PosLambat to deliver?

This post has been edited by Lionel90: Sep 13 2017, 01:50 PM

GG. It would add RM100 or so to my purchase cost for taking a day off to settle this... Hopefully they send me the love letter by this week...

Sigh, last time I received without any hassle so tried my luck this time. Next time gonna try order just the min order for free delivery to see how it goes...

I'll see what I get from this batch. If the quality is good then perhaps I might go for it again... But this hassle of being detained would certainly impact my purchase decision next time...

Damn didnt know that. But what's the impact? Gonna force me to cough up the import GST including the 'freight charge'?

Hopefully that wouldnt be the case for me here...

If it's over RM500 and need to pay GST I think it would still be detained, as we cannot pay it to myprotein and have to pay to clear it? Eh i thought the verification is for flavouring or other products as pointed by bafukie? Fingers crossed I would only be required to present my proof of purchase and payment.

Oh good tips about the bank statement. I was charged an additional 1% on top of the purchase amount, hopefully it wouldn't add complexion to the my case since it's still right below RM500. By the way, RM500 or RM400 for the threshold, based on your exp?

Mine is being held at customs. Havent received love letter as of last weekend...
Based on others' experience, it seems Penangite have higher risks of detention. So good luck mate.

This post has been edited by Lionel90: Sep 21 2017, 07:10 PM

It would get thru, after I make my trip there.
Mum just told me she has got the love letter.

That's the only email u would get from them. U can now starting to track where your order is inside the website itself. Go to "order details" and "track order". Use the "Local Tracking Number" under "view more tracking" (or sthg like that) for our PosLambat tracking.

But 3days, should be still at their warehouse, just about ready to be shipped.

Really unlucky bro. My case, from ordering to being held by customs, 14 days only.

Surprisingly the clearing at customs itself is quite smooth and easy, and the staffs are also quite helpful and different from expectations.

Went last Saturday, I would recommend going on Sat (first Sat of the month is off though). I reached the Customs about 845, they look for my parcel and requested me to open it up for inspection. Was then told that I need to seek approval from klinik kesihatan when I have a brief mental meltdown.

The drive was about 5 mins away, the klinik is basically empty. I wandered around hopelessly as the department was still closed. Had a mini heart attack when google told me it's closed on that day. Turns out i was at the wrong turn and the department opens at 9am on Saturday.

Another 5 mins of driving back to Customs and was told GST would be levied on RM500 purchase and above for those handled by PosLaju Butterworth. Had to get the approval signed by an officer in a room, believe the GST would also be payable to him. After that, I leave together with my gains at about 925.

Good for u bro
They put bags of air -literally- inside to prevent damage right? Took me few mins to puncture all those bags...

Who is handling the courier locally, i mean in Malaysia? PosLambat? or also LWE?

If PosLambat and still hassle free, guess Penangites just have to bear with the god damned cursed PosLambat-Customs tie-up.

No changes to the status quo for us Penangites then

Should be handled by PosLaju across Malaysia. Actually I posted the question to the customer service before and they confirmed it. Just that I thought there are changes to the arrangement. No luck for us Penangites then.

Alright, but what do u wanna do when im ordering? Dont think bulk order is a good idea since we would get GST imposed on our order.

Not order anytime soon though, still have 2 packs of 5kg Total protein (260+ servings) unopened from my last order...

By the way, TS is from Penang too, so whatever u have in mind maybe u should share with her too.

Yeah, the GST thing is the only thing for us Penangites. The very reason why our orders are getting detained.

U havent done anything that warrant an apology, cheers!

Nothing. The officer confirmed that any order below RM500 would not be taxable. But that only applies to orders handled by PosLaju and go thru that branch of Customs Office. Which is why i said Penangites are cursed in this sense.