Welcome Guest ( Log In | Register )

Outline · [ Standard ] · Linear+

> Complaint Proton, Need help to escalate Proton Service

views
     
TSwcsaw87
post Jul 13 2017, 06:09 PM, updated 9y ago

Getting Started
**
Junior Member
64 posts

Joined: Mar 2009


Do u guys had any idea how can i escalate proton services? I had really tired of sending my car to proton service centre numerous times for repair. The car not even a year and i had uncountable times to go service centre.
Boom Mortar
post Jul 13 2017, 06:10 PM

Getting Started
**
Junior Member
227 posts

Joined: Sep 2013
work hard or drive poto...
hollyweed
post Jul 13 2017, 06:10 PM

Getting Started
**
Junior Member
67 posts

Joined: May 2015

what car u use?
yhcyber
post Jul 13 2017, 06:11 PM

Casual
***
Junior Member
482 posts

Joined: May 2006
From: Seremban/KL


Complaint Protong = complaint rock on roadside - useless
SUS~Sherlock~
post Jul 13 2017, 06:12 PM

New Member
*
Junior Member
42 posts

Joined: Oct 2010


Facebook. viral. CEO instantly meet you.
sonic31s
post Jul 13 2017, 06:12 PM

Getting Started
**
Junior Member
212 posts

Joined: Apr 2016
QUOTE(yhcyber @ Jul 13 2017, 06:11 PM)
Complaint Protong = complaint rock on roadside - useless
*
+1
CKKwan
post Jul 13 2017, 06:13 PM

Enthusiast
*****
Senior Member
886 posts

Joined: Dec 2004
Complaint to Girly
ar188
post Jul 13 2017, 06:13 PM

Look at all my stars!!
*******
Senior Member
9,206 posts

Joined: Jun 2006
its a very safe car thats all that matters, so no need for it to be running also.
ck_boon
post Jul 13 2017, 06:15 PM

Regular
******
Senior Member
1,894 posts

Joined: Nov 2009


perodua also same
go complain my car problem, they end up said no problem
wat the fark
dunno said dunno lar dunwaste my whole day waiting
asd5139
post Jul 13 2017, 06:20 PM

New Member
*
Newbie
19 posts

Joined: Feb 2011


Kasihan kena lemon unit.
tokdukun
post Jul 13 2017, 06:21 PM

Casual
***
Junior Member
376 posts

Joined: Nov 2006


QUOTE(wcsaw87 @ Jul 13 2017, 06:09 PM)
Do u guys had any idea how can i escalate proton services? I had really tired of sending my car to proton service centre numerous times for repair. The car not even a year and i had uncountable times to go service centre.
*
U contact their Proton Edar CEO, Abdul Rashid Musa : 013 - 391 5899

Story a bit what car, what problem, where u sent? Try send to COE beside KESAS, their service generally good, I'm quite satisfied sending my cars here.
:3mushy:3
post Jul 13 2017, 06:22 PM

<--~(--+<[o]>+--)~-->
*******
Senior Member
4,723 posts

Joined: Apr 2008
The obvious question is what did you do with your car
FormalCat
post Jul 13 2017, 06:31 PM

Getting Started
**
Junior Member
195 posts

Joined: May 2010


QUOTE(:3mushy:3 @ Jul 13 2017, 06:22 PM)
The obvious question is what did you do with your car
*
He bought it
TSwcsaw87
post Jul 13 2017, 06:35 PM

Getting Started
**
Junior Member
64 posts

Joined: Mar 2009


QUOTE(tokdukun @ Jul 13 2017, 06:21 PM)
U contact their Proton Edar CEO, Abdul Rashid Musa : 013 - 391 5899

Story a bit what car, what problem, where u sent? Try send to COE beside KESAS, their service generally good, I'm quite satisfied sending my cars here.
*
I got my car on last year Oct. Less than 1 month started had so many sound come from dashboard. Twice go to proton authorised centre in Salak Tinggi one time in cheras and the last one Proton Edar Juru. Proton Edar Juru technician inform this is known issue from Iriz and since New Persona had the same design so the issue from Iriz will be same to new persona. Since i need to go back KL that time i couldnt leave my car at Juru centre and they advise to bring to COSE to install IPKIT. My car ended up leave at COSE for almost 2 weeks and its all fix. No more sound however the aircond keep blowing to my leg even i had turn off that option.

Bring to Proton Authorised Salak Tinggi they found something stuck below there (which means COSE Technician didnt install IPKIT properly). 4 weeks later the sound from dashboard come back again and i had no more energy to send to service center so i decided to ignore until it gone worst the sound come from the back door.

Bring to Salak Tinggi again they try to tighten all the screw however its not fix. And again i just ignore all the sound. And now new sound come from back. Could say my whole car is super noisy shaking sound. Since i am in penang i send to Proton Edar Juru to check again. Technician had fix few minor sound however still got certain sound they couldnt fix. They had rectify the sound was cause by unproperly install of IPKIT.

I had really stuck on this proton car.
K.I.T.T
post Jul 13 2017, 06:37 PM

On my way
****
Junior Member
672 posts

Joined: Sep 2008
QUOTE(Boom Mortar @ Jul 13 2017, 06:10 PM)
work hard or drive poto...
*
Mana jpeg?
tokdukun
post Jul 13 2017, 06:49 PM

Casual
***
Junior Member
376 posts

Joined: Nov 2006


QUOTE(wcsaw87 @ Jul 13 2017, 06:35 PM)
I got my car on last year Oct. Less than 1 month started had so many sound come from dashboard. Twice go to proton authorised centre in Salak Tinggi one time in cheras and the last one Proton Edar Juru. Proton Edar Juru technician inform this is known issue from Iriz and since New Persona had the same design so the issue from Iriz will be same to new persona. Since i need to go back KL that time i couldnt leave my car at Juru centre and they advise to bring to COSE to install IPKIT. My car ended up leave at COSE for almost 2 weeks and its all fix. No more sound however the aircond keep blowing to my leg even i had turn off that option.

Bring to Proton Authorised Salak Tinggi they found something stuck below there (which means COSE Technician didnt install IPKIT properly). 4 weeks later the sound from dashboard come back again and i had no more energy to send to service center so i decided to ignore until it gone worst the sound come from the back door.

Bring to Salak Tinggi again they try to tighten all the screw however its not fix. And again i just ignore all the sound. And now new sound come from back. Could say my whole car is super noisy shaking sound. Since i am in penang i send to Proton Edar Juru to check again. Technician had fix few minor sound however still got certain sound they couldnt fix. They had rectify the sound was cause by unproperly install of IPKIT.

I had really stuck on this proton car.
*
My Iriz got dashboard creaking sound too, haven't sent to fix yet, but since machiem not critical, I've been procrastinating it sweat.gif

Well, try talk the matter with the CEO, he seems nice, humble and hardworking guy. I happen to meet him when I service at COSE, never knew who he was until he gave the name card, wow CEO Proton Edar.
Jag23sys
post Jul 13 2017, 06:57 PM

New Member
*
Junior Member
18 posts

Joined: Aug 2016
QUOTE(yhcyber @ Jul 13 2017, 06:11 PM)
Complaint Protong = complaint rock on roadside - useless
*
Pretty much sums it up for many things in Msia.
Mr. Najib Razak
post Jul 13 2017, 07:05 PM

Casual
***
Junior Member
321 posts

Joined: Jun 2016
QUOTE(wcsaw87 @ Jul 13 2017, 06:35 PM)
I got my car on last year Oct. Less than 1 month started had so many sound come from dashboard. Twice go to proton authorised centre in Salak Tinggi one time in cheras and the last one Proton Edar Juru. Proton Edar Juru technician inform this is known issue from Iriz and since New Persona had the same design so the issue from Iriz will be same to new persona. Since i need to go back KL that time i couldnt leave my car at Juru centre and they advise to bring to COSE to install IPKIT. My car ended up leave at COSE for almost 2 weeks and its all fix. No more sound however the aircond keep blowing to my leg even i had turn off that option.

Bring to Proton Authorised Salak Tinggi they found something stuck below there (which means COSE Technician didnt install IPKIT properly). 4 weeks later the sound from dashboard come back again and i had no more energy to send to service center so i decided to ignore until it gone worst the sound come from the back door.

Bring to Salak Tinggi again they try to tighten all the screw however its not fix. And again i just ignore all the sound. And now new sound come from back. Could say my whole car is super noisy shaking sound. Since i am in penang i send to Proton Edar Juru to check again. Technician had fix few minor sound however still got certain sound they couldnt fix. They had rectify the sound was cause by unproperly install of IPKIT.

I had really stuck on this proton car.
*
Well
Suggest u to post at ff section
Under car clubs
They said dashboard rattling is due to design flaws
So u can't completely eliminate the noise
Ip noise kit is to mitigate it only
Mr. Najib Razak
post Jul 13 2017, 07:07 PM

Casual
***
Junior Member
321 posts

Joined: Jun 2016
QUOTE(kici meow @ Jul 13 2017, 06:55 PM)
so when u buy the iriz got masive discount or not...our PM say got give
*
blush.gif
Ayam pakai persona
No iriz
So yeah
Anyway thanks for mentioning me
Ayam happy
Lai gip u brim
ahmad92
post Jul 13 2017, 07:07 PM

Getting Started
**
Junior Member
51 posts

Joined: Nov 2010
Mitsubishi outlander built in japan, after one week creaking sound from dashboard and steering. Hue hue hue.
Boy96
post Jul 13 2017, 07:09 PM

That's a tripod.
*******
Senior Member
3,848 posts

Joined: Dec 2009
From: Ampang


Can help me also ah, the suprima airbag system not working, airbag light is on, summore the seatbelt also stuck, very hard to pull, and when release, it doesn't automatically go back to its position, need to pull it manually..
Subang Nuclear Reactor
post Jul 13 2017, 07:10 PM

Getting Started
**
Junior Member
165 posts

Joined: Dec 2015
From: Sydney/ Shanghai/ KL
QUOTE(Boy96 @ Jul 13 2017, 07:09 PM)
Can help me also ah, the suprima airbag system not working, airbag light is on, summore the seatbelt also stuck, very hard to pull, and when release, it doesn't automatically go back to its position, need to pull it manually..
*
since your VW dalam workshop

temporary swap the VW seatbelt to suprima la
SUSempatTan
post Jul 13 2017, 07:15 PM

Regular
******
Senior Member
1,678 posts

Joined: Mar 2016


Waja > all
Boy96
post Jul 13 2017, 07:18 PM

That's a tripod.
*******
Senior Member
3,848 posts

Joined: Dec 2009
From: Ampang


QUOTE(Subang Nuclear Reactor @ Jul 13 2017, 07:10 PM)
since your VW dalam workshop

temporary swap the VW seatbelt to suprima la
*
Sudah keluar workshop lor
SUSKinitos
post Jul 13 2017, 07:23 PM

On my way
****
Senior Member
572 posts

Joined: Sep 2007










sound from dashboard can be permanently solve driving at high speed over speed bump


THE CLASS OF 13
post Jul 13 2017, 07:39 PM

Getting Started
**
Junior Member
171 posts

Joined: Nov 2009


QUOTE(wcsaw87 @ Jul 13 2017, 06:35 PM)
I got my car on last year Oct. Less than 1 month started had so many sound come from dashboard. Twice go to proton authorised centre in Salak Tinggi one time in cheras and the last one Proton Edar Juru. Proton Edar Juru technician inform this is known issue from Iriz and since New Persona had the same design so the issue from Iriz will be same to new persona. Since i need to go back KL that time i couldnt leave my car at Juru centre and they advise to bring to COSE to install IPKIT. My car ended up leave at COSE for almost 2 weeks and its all fix. No more sound however the aircond keep blowing to my leg even i had turn off that option.

Bring to Proton Authorised Salak Tinggi they found something stuck below there (which means COSE Technician didnt install IPKIT properly). 4 weeks later the sound from dashboard come back again and i had no more energy to send to service center so i decided to ignore until it gone worst the sound come from the back door.

Bring to Salak Tinggi again they try to tighten all the screw however its not fix. And again i just ignore all the sound. And now new sound come from back. Could say my whole car is super noisy shaking sound. Since i am in penang i send to Proton Edar Juru to check again. Technician had fix few minor sound however still got certain sound they couldnt fix. They had rectify the sound was cause by unproperly install of IPKIT.

I had really stuck on this proton car.
*
so sad to hear that, my preve almost non existent ratling, my ex car a saga flx which doesnt have soundproof also rattle free .

its actually better if you diy the sound yourself , i dont even dare to trust proton technician, bukak pasang banyak kali pun boleh jadi lagi teruk bro.


hope u solve ur problem soon which i would recommend u to add aditional soundproofing to the car and solve the issue permenantly.

SUSMatrix
post Jul 13 2017, 07:41 PM

King of Char Siew!
********
Senior Member
15,022 posts

Joined: Jan 2003
From: Damansara Jaya/Bandar Utama


QUOTE(wcsaw87 @ Jul 13 2017, 06:35 PM)
I got my car on last year Oct. Less than 1 month started had so many sound come from dashboard. Twice go to proton authorised centre in Salak Tinggi one time in cheras and the last one Proton Edar Juru. Proton Edar Juru technician inform this is known issue from Iriz and since New Persona had the same design so the issue from Iriz will be same to new persona. Since i need to go back KL that time i couldnt leave my car at Juru centre and they advise to bring to COSE to install IPKIT. My car ended up leave at COSE for almost 2 weeks and its all fix. No more sound however the aircond keep blowing to my leg even i had turn off that option.

Bring to Proton Authorised Salak Tinggi they found something stuck below there (which means COSE Technician didnt install IPKIT properly). 4 weeks later the sound from dashboard come back again and i had no more energy to send to service center so i decided to ignore until it gone worst the sound come from the back door.

Bring to Salak Tinggi again they try to tighten all the screw however its not fix. And again i just ignore all the sound. And now new sound come from back. Could say my whole car is super noisy shaking sound. Since i am in penang i send to Proton Edar Juru to check again. Technician had fix few minor sound however still got certain sound they couldnt fix. They had rectify the sound was cause by unproperly install of IPKIT.

I had really stuck on this proton car.
*
Ini semua Agenda Honda fitnah Potong!!!!


THE CLASS OF 13
post Jul 13 2017, 07:41 PM

Getting Started
**
Junior Member
171 posts

Joined: Nov 2009


QUOTE(Matrix @ Jul 13 2017, 07:41 PM)
Ini semua Agenda Honda fitnah Potong!!!!
*
honda pun rattling doeee

ckd civic fc city 😂
desmond2020
post Jul 13 2017, 07:44 PM

Enthusiast
*****
Junior Member
908 posts

Joined: Jun 2005


QUOTE(THE CLASS OF 13 @ Jul 13 2017, 07:41 PM)
honda pun rattling doeee

ckd civic fc city 😂
*
#hondasayatakberguna
hurricane21
post Jul 13 2017, 07:45 PM

Senior Probation
******
Senior Member
1,389 posts

Joined: Feb 2006
From: Southern Region


But Burukdua don’t want, buy potong for what?
Eulm585
post Jul 13 2017, 07:51 PM

Enthusiast
*****
Junior Member
835 posts

Joined: Jan 2015


Sometimes i wonder how pipu can survive in the world. U think escalate to ceo then miraculous your car become benz quality? Even if escalate in the end you just need to skip queue when going to service center la.

U want a better solution? Work harder in life go make more money buy a realiable car then enjoy the better things in life rather than going ti the workshop every month
TSwcsaw87
post Jul 13 2017, 08:07 PM

Getting Started
**
Junior Member
64 posts

Joined: Mar 2009


QUOTE(THE CLASS OF 13 @ Jul 13 2017, 07:39 PM)
so sad to hear that, my preve almost non existent ratling, my ex car a saga flx which doesnt have soundproof also rattle free .

its actually better if you diy the sound yourself , i dont even dare to trust proton technician, bukak pasang banyak kali pun boleh jadi lagi teruk bro.
hope u solve ur problem soon which i would recommend u to add aditional soundproofing to the car and solve the issue permenantly.
*
Soundproof actually Persona had better a lot compare to older proton car. The problem happen to me is the noise that come from dashboard itself which i couldnt do myself.
TSwcsaw87
post Jul 13 2017, 08:11 PM

Getting Started
**
Junior Member
64 posts

Joined: Mar 2009


QUOTE(hurricane21 @ Jul 13 2017, 07:45 PM)
But Burukdua don’t want, buy potong for what?
*
At first i also wanna buy burukdua. Tapi kawan bapak jual potong kata potong dah improve byk from engine, sound proofing and safety. Manatau the one improve yes its real good...the one didnt improve tu la yg problem😂😂
heavensea
post Jul 13 2017, 08:17 PM

Look at all my stars!!
*******
Senior Member
9,616 posts

Joined: Dec 2013
I sent to Proton Center of Excellence (COE), excellence konon lol.

at least certain problems fixed, the rest of rattle shyt I fix with 1 ultimate=listen to music fking loud.
JungWoo
post Jul 13 2017, 08:17 PM

Regular
******
Senior Member
1,043 posts

Joined: Feb 2012


kecian machiem drive car made from cardboard
heavensea
post Jul 13 2017, 08:18 PM

Look at all my stars!!
*******
Senior Member
9,616 posts

Joined: Dec 2013
QUOTE(tankhebeng1 @ Jul 13 2017, 07:46 PM)
Rule number 1 of buying proton:
1. Dont complain
*
Rule number 0 = don't buy cool2.gif
zariel
post Jul 13 2017, 08:33 PM

Getting Started
**
Junior Member
90 posts

Joined: Dec 2006


QUOTE(wcsaw87 @ Jul 13 2017, 08:11 PM)
At first i also wanna buy burukdua. Tapi kawan bapak jual potong kata potong dah improve byk from engine, sound proofing and safety. Manatau the one improve yes its real good...the one didnt improve tu la yg problem😂😂
*
Once you take off the dashboard, your real problem begins. Applicable to almost any car any brand.

If it is not serious, just forget about it. Many times in my case, the sound just disappears by itself after 2-3 months.

If it can be rectified by yourself, just diy. This is better because you know what you have done to your car.

My 2011 persona had sounds at the back, after several months they disappeared. Now after 6 years, not a single sound can be heard, only normal wear and tear. Fuel consumption is ok, not great, just a little bit higher than honda city. But handling far better than other cars.
ps3 fanboy
post Jul 13 2017, 08:44 PM

New Member
*
Junior Member
18 posts

Joined: Nov 2011


just drive the car

in time you will accustomed to the sound already
C63 AMG
post Jul 13 2017, 08:49 PM

Frequent Flyer
******
Senior Member
1,643 posts

Joined: Aug 2011
From: Bolehland



Sell and buy vios. Use 5 years still no problem.
ctrl_alt_del
post Jul 13 2017, 09:03 PM

On my way
****
Senior Member
607 posts

Joined: Jan 2005


Crash any trees at @ 200 kph, then claim insurance & buy new one.
hurricane21
post Jul 13 2017, 09:45 PM

Senior Probation
******
Senior Member
1,389 posts

Joined: Feb 2006
From: Southern Region


QUOTE(wcsaw87 @ Jul 13 2017, 08:11 PM)
At first i also wanna buy burukdua. Tapi kawan bapak jual potong kata potong dah improve byk from engine, sound proofing and safety. Manatau the one improve yes its real good...the one didnt improve tu la yg problem😂😂
*
Safety wise I agree, not like burukdua crash and total loss & mostly driven by asshole
SUSMatrix
post Jul 14 2017, 05:28 AM

King of Char Siew!
********
Senior Member
15,022 posts

Joined: Jan 2003
From: Damansara Jaya/Bandar Utama


QUOTE(THE CLASS OF 13 @ Jul 13 2017, 07:41 PM)
honda pun rattling doeee

ckd civic fc city 😂
*
But but...my city went to SC one time fixed liao rattling under the steering/dashboard...

whistling.gif

Maybe it's agenda Toyota fitnah Potong!!!
SUSMatrix
post Jul 14 2017, 05:47 AM

King of Char Siew!
********
Senior Member
15,022 posts

Joined: Jan 2003
From: Damansara Jaya/Bandar Utama


QUOTE(zariel @ Jul 13 2017, 08:33 PM)
Once you take off the dashboard, your real problem begins. Applicable to almost any car any brand.

If it is not serious, just forget about it. Many times in my case, the sound just disappears by itself after 2-3 months.

If it can be rectified by yourself, just diy. This is better because you know what you have done to your car.

My 2011 persona had sounds at the back, after several months they disappeared. Now after 6 years, not a single sound can be heard, only normal wear and tear. Fuel consumption is ok, not great, just a little bit higher than honda city. But handling far better than other cars.
*
Really?

Highest mileage achieved with my City=20km/l on pure highway. If mix 80/20, around 18km/l

rolleyes.gif

This post has been edited by Matrix: Jul 14 2017, 05:47 AM
SUSMatrix
post Jul 14 2017, 05:50 AM

King of Char Siew!
********
Senior Member
15,022 posts

Joined: Jan 2003
From: Damansara Jaya/Bandar Utama


QUOTE(Eulm585 @ Jul 13 2017, 07:51 PM)
Sometimes i wonder how pipu can survive in the world. U think escalate to ceo then miraculous your car become benz quality? Even if escalate in the end you just need to skip queue when going to service center la.

U want a better solution? Work harder in life go make more money buy a realiable car then enjoy the better things in life rather than going ti the workshop every month
*
Well, to be frank, more expensive cars doesn't neccessary means more reliable. VW, Pijot ...all Legendary Workshop addicts despite sky high price.

QUOTE(wcsaw87 @ Jul 13 2017, 08:11 PM)
At first i also wanna buy burukdua. Tapi kawan bapak jual potong kata potong dah improve byk from engine, sound proofing and safety. Manatau the one improve yes its real good...the one didnt improve tu la yg problem😂😂
*
To be fair, i would agree safety has improved a lot for potong. But the rest...engine? Dude. Same Campro. Same Punch gearbox. 10 years+??? Apa improved?

This post has been edited by Matrix: Jul 14 2017, 05:55 AM
THE CLASS OF 13
post Jul 14 2017, 08:49 AM

Getting Started
**
Junior Member
171 posts

Joined: Nov 2009


QUOTE(Matrix @ Jul 14 2017, 05:28 AM)
But but...my city went to SC one time fixed liao rattling under the steering/dashboard...

whistling.gif

Maybe it's agenda Toyota fitnah Potong!!!
*
there u goo, difference is the after sales lor

umw toyolta fitnah drb hicom lor!
Eulm585
post Jul 14 2017, 10:00 AM

Enthusiast
*****
Junior Member
835 posts

Joined: Jan 2015


QUOTE(Matrix @ Jul 14 2017, 05:50 AM)
Well, to be frank, more expensive cars doesn't neccessary means more reliable. VW, Pijot ...all Legendary Workshop addicts despite sky high price.
To be fair, i would agree safety has improved a lot for potong. But the rest...engine? Dude. Same Campro. Same Punch gearbox. 10 years+??? Apa improved?
*
Please read properly. I said a more reliable car.
Zoopdiidoo
post Jul 14 2017, 10:13 AM

Getting Started
**
Junior Member
216 posts

Joined: Jul 2016
FB page? Phone regional Manager
amxpayne67
post Jul 14 2017, 10:16 AM

The Coon
*****
Senior Member
718 posts

Joined: Mar 2010
From: Puchong Extreme



i see...so it is a minor issue. understandable since it is a new car to you.

unker dont care oredi, as long as my persona did not break down unexpectedly.
SUSMatrix
post Jul 14 2017, 10:17 AM

King of Char Siew!
********
Senior Member
15,022 posts

Joined: Jan 2003
From: Damansara Jaya/Bandar Utama


QUOTE(Zoopdiidoo @ Jul 14 2017, 10:13 AM)
FB page? Phone regional Manager
*
You can also now complain here:

http://global.geely.com/

Ask Tongsan Taiko to fcuk Potong.

laugh.gif
DigitalMop
post Jul 14 2017, 10:18 AM

Getting Started
**
Junior Member
60 posts

Joined: Dec 2013


what problem? i drive honda, merc, toyota, yamaha, kawasaki no problem also
leotorino
post Jul 14 2017, 10:29 AM

New Member
*
Newbie
23 posts

Joined: Apr 2014
QUOTE(Boy96 @ Jul 13 2017, 07:09 PM)
Can help me also ah, the suprima airbag system not working, airbag light is on, summore the seatbelt also stuck, very hard to pull, and when release, it doesn't automatically go back to its position, need to pull it manually..
*
Apa la nasib bro..vw problem, proton problem..tapi still ada kereta lain kan.?
teikboon
post Jul 14 2017, 10:31 AM

Regular
******
Senior Member
1,384 posts

Joined: Feb 2010


QUOTE(tokdukun @ Jul 13 2017, 06:21 PM)
U contact their Proton Edar CEO, Abdul Rashid Musa : 013 - 391 5899

Story a bit what car, what problem, where u sent? Try send to COE beside KESAS, their service generally good, I'm quite satisfied sending my cars here.
*
yeah that place service quite good
kidmad
post Jul 14 2017, 10:34 AM

Look at all my stars!!
*******
Senior Member
4,482 posts

Joined: Jul 2005
QUOTE(wcsaw87 @ Jul 13 2017, 06:35 PM)
I got my car on last year Oct. Less than 1 month started had so many sound come from dashboard. Twice go to proton authorised centre in Salak Tinggi one time in cheras and the last one Proton Edar Juru. Proton Edar Juru technician inform this is known issue from Iriz and since New Persona had the same design so the issue from Iriz will be same to new persona. Since i need to go back KL that time i couldnt leave my car at Juru centre and they advise to bring to COSE to install IPKIT. My car ended up leave at COSE for almost 2 weeks and its all fix. No more sound however the aircond keep blowing to my leg even i had turn off that option.

Bring to Proton Authorised Salak Tinggi they found something stuck below there (which means COSE Technician didnt install IPKIT properly). 4 weeks later the sound from dashboard come back again and i had no more energy to send to service center so i decided to ignore until it gone worst the sound come from the back door.

Bring to Salak Tinggi again they try to tighten all the screw however its not fix. And again i just ignore all the sound. And now new sound come from back. Could say my whole car is super noisy shaking sound. Since i am in penang i send to Proton Edar Juru to check again. Technician had fix few minor sound however still got certain sound they couldnt fix. They had rectify the sound was cause by unproperly install of IPKIT.

I had really stuck on this proton car.
*
dont buy HRV too. cause it rattles as well.. still have not send the car to service center to fix it.. I need to send it over during weekdays with an appointment.. sien...
danielcmugen
post Jul 14 2017, 11:26 AM

Look at all my stars!!
*******
Senior Member
5,538 posts

Joined: Apr 2011



QUOTE(wcsaw87 @ Jul 13 2017, 06:35 PM)
I got my car on last year Oct. Less than 1 month started had so many sound come from dashboard. Twice go to proton authorised centre in Salak Tinggi one time in cheras and the last one Proton Edar Juru. Proton Edar Juru technician inform this is known issue from Iriz and since New Persona had the same design so the issue from Iriz will be same to new persona. Since i need to go back KL that time i couldnt leave my car at Juru centre and they advise to bring to COSE to install IPKIT. My car ended up leave at COSE for almost 2 weeks and its all fix. No more sound however the aircond keep blowing to my leg even i had turn off that option.

Bring to Proton Authorised Salak Tinggi they found something stuck below there (which means COSE Technician didnt install IPKIT properly). 4 weeks later the sound from dashboard come back again and i had no more energy to send to service center so i decided to ignore until it gone worst the sound come from the back door.

Bring to Salak Tinggi again they try to tighten all the screw however its not fix. And again i just ignore all the sound. And now new sound come from back. Could say my whole car is super noisy shaking sound. Since i am in penang i send to Proton Edar Juru to check again. Technician had fix few minor sound however still got certain sound they couldnt fix. They had rectify the sound was cause by unproperly install of IPKIT.

I had really stuck on this proton car.
*
QUOTE(tokdukun @ Jul 13 2017, 06:49 PM)
My Iriz got dashboard creaking sound too, haven't sent to fix yet, but since machiem not critical, I've been procrastinating it  sweat.gif

Well, try talk the matter with the CEO, he seems nice, humble and hardworking guy. I happen to meet him when I service at COSE, never knew who he was until he gave the name card, wow CEO Proton Edar.
*
I oso chose to tolerate the sound, rather than leave car 1-2 weeks and not certain whether will be fixed or not. The rattling on my unit improved after I pushed back in a rubber strip that was falling out. The gap between dash n windscreen.
destee88
post Jul 14 2017, 11:28 AM

Regular
******
Senior Member
1,385 posts

Joined: May 2009
From: KLANG, MALAYSIA


to TS .. rattle issue is common from iriz and new persona , there is not permanent fix on it cos this is the design problem , just leave it go ... or just sell it and take others car as long as not proton iriz or new persona if u concern the rattle issue
arza04
post Jul 14 2017, 02:51 PM

Casual
***
Junior Member
303 posts

Joined: Nov 2013
Got both proton and perodua

First 50,000km
Exora bold = so many things complaint to sc and so many parts change with warranty. When i say many, means betul betul banyak tak tipu

Axia = lol. Go in sc just to service, never once complaint and claim warranty. It is flawless.
darkdkay
post Jul 14 2017, 02:53 PM

New Member
*
Newbie
7 posts

Joined: Feb 2011
QUOTE(arza04 @ Jul 14 2017, 02:51 PM)
Got both proton and perodua

First 50,000km
Exora bold = so many things complaint to sc and so many parts change with warranty. When i say many, means betul betul banyak tak tipu

Axia = lol. Go in sc just to service, never once complaint and claim warranty. It is flawless.
*
Whats so bad about exora? Thinking to buy...
destee88
post Jul 14 2017, 03:47 PM

Regular
******
Senior Member
1,385 posts

Joined: May 2009
From: KLANG, MALAYSIA


QUOTE(darkdkay @ Jul 14 2017, 02:53 PM)
Whats so bad about exora? Thinking to buy...
*
pls dun buy ,, better buy ertiga instead .. less problem .. exora is not worth for any penny .. still old tech and price also expensive
SUSMatrix
post Jul 14 2017, 03:51 PM

King of Char Siew!
********
Senior Member
15,022 posts

Joined: Jan 2003
From: Damansara Jaya/Bandar Utama


QUOTE(arza04 @ Jul 14 2017, 02:51 PM)
Got both proton and perodua

First 50,000km
Exora bold = so many things complaint to sc and so many parts change with warranty. When i say many, means betul betul banyak tak tipu

Axia = lol. Go in sc just to service, never once complaint and claim warranty. It is flawless.
*
But but...my Potong also no issue wor. Only got re-call which swapped the stuff which wasn't much problem in the first place...



But but...my Potong is a fake rebadged Potong....Deswei.

tongue.gif
TAN WENG
post Jul 14 2017, 03:54 PM

Getting Started
**
Junior Member
145 posts

Joined: Jun 2015


QUOTE(wcsaw87 @ Jul 13 2017, 06:35 PM)
I got my car on last year Oct. Less than 1 month started had so many sound come from dashboard. Twice go to proton authorised centre in Salak Tinggi one time in cheras and the last one Proton Edar Juru. Proton Edar Juru technician inform this is known issue from Iriz and since New Persona had the same design so the issue from Iriz will be same to new persona. Since i need to go back KL that time i couldnt leave my car at Juru centre and they advise to bring to COSE to install IPKIT. My car ended up leave at COSE for almost 2 weeks and its all fix. No more sound however the aircond keep blowing to my leg even i had turn off that option.

Bring to Proton Authorised Salak Tinggi they found something stuck below there (which means COSE Technician didnt install IPKIT properly). 4 weeks later the sound from dashboard come back again and i had no more energy to send to service center so i decided to ignore until it gone worst the sound come from the back door.

Bring to Salak Tinggi again they try to tighten all the screw however its not fix. And again i just ignore all the sound. And now new sound come from back. Could say my whole car is super noisy shaking sound. Since i am in penang i send to Proton Edar Juru to check again. Technician had fix few minor sound however still got certain sound they couldnt fix. They had rectify the sound was cause by unproperly install of IPKIT.

I had really stuck on this proton car.
*
axia also same dashboard noise i also escalate until fed up as long car no break down then ok
arza04
post Jul 14 2017, 07:55 PM

Casual
***
Junior Member
303 posts

Joined: Nov 2013
QUOTE(darkdkay @ Jul 14 2017, 02:53 PM)
Whats so bad about exora? Thinking to buy...
*
Stay away bro...dont even think to buy lol

The most major common issue
- Oil engine cooler hose burst unexpectedly ( no fix from proton), if burst then need towing. Worse engine failure due to oil starvation.

- Abs sensor keeps on failing, especially front sides

- CVT reliability hit and miss

- Alignment pull to the left, steering rack flaw

- One way valve ( the first batch usually got affected, will destoy your VVT pulley)

and sooooooo manyyyyyy parts that I have claim warranty such as front headlights, reverse cam, aircond parts inside the dash, absorbers(20k already bocor?), engine mountings(30k already bad)



destee88
post Jul 15 2017, 12:41 PM

Regular
******
Senior Member
1,385 posts

Joined: May 2009
From: KLANG, MALAYSIA


QUOTE(arza04 @ Jul 14 2017, 07:55 PM)
Stay away bro...dont even think to buy lol

The most major common issue
- Oil engine cooler hose burst unexpectedly ( no fix from proton), if burst then need towing. Worse engine failure due to oil starvation.

- Abs sensor keeps on failing, especially front sides

- CVT reliability hit and miss

- Alignment pull to the left, steering rack flaw

- One way valve ( the first batch usually got affected, will destoy your VVT pulley)

and sooooooo manyyyyyy parts that I have claim warranty such as front headlights, reverse cam, aircond parts inside the dash, absorbers(20k already bocor?), engine mountings(30k already bad)
*
exora is time for replacement edy .. current model cannot buy ,, not worth it

Bump Topic Add ReplyOptions New Topic
 

Change to:
| Lo-Fi Version
0.0253sec    0.57    5 queries    GZIP Disabled
Time is now: 15th December 2025 - 10:29 AM